| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020092714219 | ticket-202009251158 | ESZLC-200927-004 | 2020/9/27 16:52:20 | 1910000109304 | 210231A2E4N15A000189 | 210231A2E4X20300021R | 7*24*NCD | 2020/9/27 18:23:00 | 2020/9/28 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2E4N15A000189故障申请,麻烦RMA | |||||
| 2020092759041 | ticket-202009251208 | ESZLC-200927-003 | 2020/9/27 16:58:16 | 1910000109320 | 210231A2KLX166004730 | 210231A2KLX1890003X7 | 7*24*NCD | 2020/9/27 18:23:00 | 2020/9/28 8:52:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004730故障申请,麻烦RMA | |||||
| 2020092781473 | ticket-202009270546 | ESZLC-200927-002 | 2020/9/27 17:25:00 | 1910000160505 | 210231A5LLX19A000030 | 210231A5LLX206000135 | 7*24*NCD | 2020/9/27 17:41:00 | 2020/9/28 9:27:00 | 李星威 | 麻烦尽快rma | |||||
| 2020092723659 | ticket-202009270558 | EBJLC-200927-003 | 2020/9/27 19:00:20 | 1810000059882 | 210231A5LLN1860000Y0 | 210231A5LLX20600012Q | 7*24*NCD | 2020/9/27 19:37:00 | 2020/9/28 10:30:00 | 张映雪 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860000Y0故障申请,麻烦RMA | |||||
| 2020092807576 | ticket-202009280336 | ESHLC-200929-003 | 2020/9/28 14:34:21 | 1910000193550 | 210231A2KLX15B002306 | 210231A2KLX2060006P3 | 7*24*NCD | 2020/9/29 10:10:00 | 2020/9/30 10:35:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002306故障申请,麻烦RMA | |||||
| 2020092802318 | ticket-202009241272 | ESHLC-200929-002 | 2020/9/28 17:08:33 | 1910000193542 | 210231A2KLX15A001253 | 210231A2KLX2060006WP | 7*24*NCD | 2020/9/29 10:05:00 | 2020/9/30 9:30:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001253故障申请,麻烦RMA | |||||
| 2020092895068 | ticket-202009251184 | ECQLC-200928-001 | 2020/9/28 17:34:38 | 118006867 | 210231A4UFN1850001FM | 210231A4UFX2050003BZ | 7*24软件服务 | 2020/9/29 10:01:00 | 2020/9/29 14:20:00 | 唐远航 | 麻烦rma | |||||
| 2020092863481 | ticket-202009280742 | EGZLC-200928-005 | 2020/9/28 17:42:43 | 1910000450063 | 210231A5LLX20400015P | 210231A5LLX2060000X5 | 7*24*NCD | 2020/9/28 17:50:00 | 2020/9/29 11:43:00 | 陈锦标 | RMA | |||||
| 2020092877961 | ticket-202009270858 | ENJLC-200928-010 | 2020/9/28 18:41:26 | 368936345303 | G10231A7LV0602SZ | G10231A7LV060844 | 5*8*NBD | 2020/9/29 9:53:00 | 2020/9/30 9:50:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0602SZ故障申请,麻烦RMA | |||||
| 2020092983955 | ticket-202009230500 | EGZLC-200929-001 | 2020/9/29 8:53:02 | 1910000450547 | 210231A2KLX165002283 | 210231A2KLX2060006N6 | 5*8*NBD | 2020/9/29 18:40:00 | 2020/9/30 17:11:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002283故障申请,麻烦RMA | |||||
| 2020092932396 | ticket-202009260316 | ESHLC-200929-004 | 2020/9/29 11:30:17 | 80058990215 | 210231A5LLX205000187 | 210231A5LLN18B0001J1 | 7*24*NCD | 2020/9/30 13:26:00 | 2020/10/10 9:32:00 | 唐江龙 | [腾讯RMA申请]网络设备接口模块210231A5LLX205000187故障申请,麻烦RMA | |||||
| 2020092990594 | ticket-202009190410 | ESHLC-200929-008 | 2020/9/29 13:14:45 | 1910000193608 | 210231A2KLN1910003N1 | 210231A2KLX2060006VR | 7*24软件服务 | 2020/9/29 18:33:00 | 2020/9/30 14:20:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLN1910003N1故障申请,麻烦RMA | |||||
| 2020092948804 | ticket-202009190410 | ESHLC-200929-007 | 2020/9/29 13:17:19 | 1910000193608 | 210231A2KLX172003899 | 210231A2KLX2060006X8 | 7*24*NCD | 2020/9/29 18:33:00 | 2020/9/30 14:20:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX172003899故障申请,麻烦RMA | |||||
| 2020092957120 | ticket-202009260050 | ESHLC-200929-006 | 2020/9/29 16:32:34 | 1910000193592 | 210231A4UFN1830001P3 | 210231A4UFX2060004GM | 7*24*NCD | 2020/9/29 18:04:00 | 2020/9/30 9:20:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A4UFN1830001P3故障申请,麻烦RMA | |||||
| 2020092972119 | ticket-202009290924 | EBJLC-200929-004 | 2020/9/29 17:34:03 | 1810000059892 | G20231A9V90404KT | 210231A9V9N20300024R | 5*8*NBD | 2020/9/29 17:53:00 | 2020/9/30 9:28:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块G20231A9V90404KT故障申请,麻烦RMA |