| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024011521721 | ticket-202401130128 | EGYLC-240115-001 | 2024/1/15 14:57:26 | 122026988 | 210231A2KLX21300014V | 210231A2KLX21B0007V1 | 7*24*NCD | 2024/1/15 16:00:49 | 2024/1/15 15:32:45 | 2024/1/16 12:00:00 | 曹琰 | [腾讯RMA申请]网络设备接口模块210231A2KLX21300014V故障申请,麻烦RMA | ||||
| 2024011510796 | ticket-202401150662 | ESHLC-240115-003 | 2024/1/15 15:42:53 | 1310000112255 | 210235A2NVH213000206 | 219801A3436236V00003 | 5*8*NBD | 2024/1/15 17:01:01 | 2024/1/15 16:53:01 | 2024/1/16 13:00:00 | elichchen | 麻烦尽快rma | ||||
| 2024011574260 | ticket-202401150744 | ESHLC-240115-004 | 2024/1/15 17:17:57 | 1310000112257 | 210235A2NVH213000069 | 219801A3436235V00008 | 5*8*NBD | 2024/1/15 17:30:36 | 2024/1/15 17:29:11 | 2024/1/16 14:00:00 | elichchen | 麻烦尽快rma | ||||
| 2024011586045 | ticket-202401150746 | ESHLC-240115-005 | 2024/1/15 17:31:10 | KY4000367053716 | 210235A2NVH213000210 | 219801A3436236V00005 | 5*8*NBD | 2024/1/15 18:30:46 | 2024/1/15 18:09:06 | 2024/1/16 16:39:21 | elichchen | 麻烦尽快rma | ||||
| 2024011686477 | ticket-202401130136 | 2024/1/16 9:56:06 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH185000263故障申请,麻烦RMA | ||||||||||||
| 2024011641029 | ticket-202401150832 | EMYSLC-240116-003 | 2024/1/16 17:27:00 | 210231A2UVB215000014 | 7*24*4 | 新加坡-CMI大成 | 板卡故障 | |||||||||
| 2024011628063 | ticket-202401150244 | ESHLC-240116-008 | 2024/1/16 17:46:11 | 1310000112261 | 210231A4PQH209000598 | 210231A4PQH22B0CG06Y | 7*24*NCD | 2024/1/16 18:00:53 | 2024/1/16 17:56:49 | 2024/1/17 8:44:00 | 马志权 | [腾讯RMA申请]网络设备板卡210231A4PQH209000598故障申请,麻烦RMA | ||||
| 2024011740862 | ticket-202401170796 | ENJLC-240117-002 | 2024/1/17 17:30:13 | qx20240117 | 210231A4PQH20A000401 | 210231A4PQH2250C0008 | 7*24*NCD | 2024/1/17 18:00:05 | 2024/1/17 17:45:22 | 2024/1/17 17:51:49 | 张伟华 | [腾讯RMA申请]网络设备板卡210231A4PQH20A000401故障申请,麻烦RMA | ||||
| 2024011796981 | ticket-202401170516 | 2024/1/17 17:32:48 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH198000283故障申请,麻烦RMA | ||||||||||||
| 2024011808646 | ticket-202401161338 | 2024/1/18 9:36:57 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000997故障申请,麻烦RMA | ||||||||||||
| 2024011813144 | ticket-202401180244 | ESGPLC-240118-001 | 2024/1/18 12:16:24 | XRSGPLC2401180001 | 210231A4PQH2140C00QN | 210231A4PQH21B0C0082 | 7*24*4 | 2024/1/23 15:00:35 | 2024/1/18 13:22:00 | 2024/1/18 16:00:00 | 新加坡-CMI大成 | [腾讯RMA申请]网络设备板卡210231A4PQH2140C00QN故障申请,麻烦RMA | ||||
| 2024011835104 | ticket-202401171092 | 2024/1/18 14:40:06 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002658故障申请,麻烦RMA | ||||||||||||
| 2024011970375 | ticket-202401170114 | ESHLC-240119-001 | 2024/1/19 14:40:02 | 1310000112319 | 210231A2E4X21100014R | 210231A2E4X2250000P7 | 7*24*NCD | 2024/1/19 15:30:05 | 2024/1/19 15:10:36 | 2024/1/21 12:00:00 | 黄胜男 | [腾讯RMA申请]网络设备接口模块210231A2E4X21100014R故障申请,麻烦RMA | ||||
| 2024012213163 | ticket-202401210190 | 2024/1/22 14:05:46 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004801故障申请,麻烦RMA | ||||||||||||
| 2024012261600 | 20231218000276 | ESGPLC-240122-001 | 2024/1/22 15:07:56 | XRSGPLC2401230001 | 210231ABV7N2180000HG | 210231ABV7H2190C0005 | 5*8*NBD | 2024/1/26 16:00:04 | 2024/1/23 13:30:00 | 2024/1/24 10:30:00 | IT值班账号_新加坡-Dodid泰戈尔 | [腾讯RMA申请]网络设备电源210231ABV7N2180000HG故障申请,请处理。 |