| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024010822702 | ticket-202401050500 | 2024/1/8 15:19:55 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP2220000JJ故障申请,麻烦RMA | ||||||||||||
| 2024010939418 | ticket-202401080498 | 2024/1/9 10:07:51 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A0A8X156000673故障申请,麻烦RMA | ||||||||||||
| 2024010931361 | 20240106000253 | EHKGLC-240110-001 | 2024/1/9 10:27:19 | 2401100003 | 210231A0QMH135000251 | 210231A0QMH2380H0285 | 7*24*NCD | 2024/1/10 15:30:47 | 2024/1/10 15:01:00 | 2024/1/11 16:55:00 | IT值班账号_香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备电源210231A0QMH135000251故障申请,请处理。 | ||||
| 2024010968821 | 20240106000247 | ESJLC-240109-001 | 2024/1/9 10:33:22 | 119352077 | 210231ABV7H209002470 | 210231ABV7N23A0000D0 | 7*24*NCD | 2024/1/9 18:00:09 | 2024/1/9 17:39:12 | 2024/1/10 17:53:01 | v_honghgao(高虹) | [腾讯RMA申请]网络设备电源210231ABV7H209002470故障申请,请处理。 | ||||
| 2024010904549 | ticket-202401030594 | ETJLC-240109-001 | 2024/1/9 14:53:59 | 121114847 | 210235A2NWP20C00019L | 219801A3456238V00001 | 5*8*NBD | 2024/1/9 15:30:22 | 2024/1/9 15:04:31 | 2024/1/10 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C00019L故障申请,麻烦RMA | ||||
| 2024011025971 | ticket-202401100436 | ENJLC-240110-002 | 2024/1/10 11:11:58 | 210235A2NVH2160C000L | 5*8*NBD | 张萍 | 转发芯片异常导致 PFC deadlock 持续告警，实际未接收到 PFC 报文；下电重启无法恢复，需要更换整机 | |||||||||
| 2024011164668 | ticket-202312060746 | 2024/1/11 9:28:18 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH205000805故障申请,麻烦RMA | ||||||||||||
| 2024011174358 | 20231218000351 | EGZLC-240111-008 | 2024/1/11 11:12:51 | 1310000103119 | 210231ABV7H20B000784 | 210231ABV7N23500005F | 5*8*NBD | 2024/1/11 12:00:25 | 2024/1/11 11:35:37 | 2024/1/12 9:29:00 | v_iijzhou(周俊) | [腾讯RMA申请]网络设备电源210231ABV7H20B000784故障申请,请处理。 | ||||
| 2024011190741 | ticket-202401100424 | 2024/1/11 11:54:49 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP21700033T故障申请,麻烦RMA | ||||||||||||
| 2024011140574 | ticket-202401070048 | 2024/1/11 11:58:26 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX2130008ZK故障申请,麻烦RMA | ||||||||||||
| 2024011285419 | ticket-202401100728 | 2024/1/12 14:08:45 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000306故障申请,麻烦RMA | ||||||||||||
| 2024011514880 | ticket-202401030582 | EGZLC-240115-001 | 2024/1/15 9:30:48 | 1310000103171 | 210235A2NWP213000125 | 219801A3456237V00031 | 5*8*NBD | 2024/1/15 11:00:05 | 2024/1/15 10:56:14 | 2024/1/16 9:12:00 | 钟红鸣1 | [腾讯RMA申请]整机210235A2NWP213000125故障申请,麻烦RMA | ||||
| 2024011578280 | 20240113000223 | ESZLC-240115-001 | 2024/1/15 10:07:56 | 1310000104358 | 210235A2NWP20A00001C | 219801A3456237V0002G | 5*8*NBD | 2024/1/15 11:00:05 | 2024/1/15 10:39:47 | 2024/1/16 9:55:00 | v_ijyyzhang(张军艺) | [腾讯RMA申请]交换机210235A2NWP20A00001C故障申请,请处理。 | ||||
| 2024011531731 | ticket-202401120810 | 2024/1/15 11:43:39 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000565故障申请,麻烦RMA | ||||||||||||
| 20240113000182 | 2024/1/15 14:37:52 | 7*24*NCD | [腾讯RMA申请]交换机210235A3HEH2240CG02P故障申请,请处理。 |