| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023122979094 | ticket-202312270156 | 2023/12/29 16:45:46 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QDH172000004故障申请,麻烦RMA | ||||||||||||
| 2024010281567 | ticket-202312290388 | 2024/1/2 9:37:18 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN18200021R故障申请,麻烦RMA | ||||||||||||
| 2024010262365 | ticket-202312310270 | EDEULC-240102-001 | 2024/1/2 11:38:53 | XRDEULC2401020001 | 210231A2KXH2240C001X | 210231A2KXH207000145 | 7*24*4 | 2024/1/3 10:30:42 | 2024/1/2 15:30:00 | 2024/1/2 16:30:00 | 董佩明 | 210231A2KXH2240C001X 电源申请RMA | ||||
| 2024010246083 | ticket-202312310282 | 2024/1/2 17:05:56 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX17B002326故障申请,麻烦RMA | ||||||||||||
| 2024010496488 | ticket-202401030080 | 2024/1/4 10:58:51 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N2070008C2故障申请,麻烦RMA | ||||||||||||
| 2024010420139 | ticket-202312290872 | 2024/1/4 11:01:36 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N147001084故障申请,麻烦RMA | ||||||||||||
| 2024010497040 | ticket-202401030696 | 2024/1/4 11:02:55 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231ABV7H207001537故障申请,麻烦RMA | ||||||||||||
| 2024010454444 | ticket-202401030354 | 2024/1/4 15:03:32 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX174005173故障申请,麻烦RMA | ||||||||||||
| 2024010433757 | ticket-202401030588 | EGZLC-240104-001 | 2024/1/4 15:20:06 | 1310000103017 | 210235A2NWP213000056 | 219801A345623AV000JY | 5*8*NBD | 2024/1/4 16:00:26 | 2024/1/4 15:47:08 | 2024/1/5 10:37:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP213000056故障申请,麻烦RMA | ||||
| 2024010459925 | ticket-202401040764 | 2024/1/4 16:32:30 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A3FFN161000084故障申请,麻烦RMA | ||||||||||||
| 2024010426967 | ticket-202401010064 | EGZLC-240104-002 | 2024/1/4 16:52:11 | 1310000103018 | 210231AEW9H20B000172 | 219803A00K6234V0003F | 5*8*NBD | 2024/1/4 17:30:03 | 2024/1/4 17:17:16 | 2024/1/5 10:37:00 | 周俊2 | [腾讯RMA申请]网络设备板卡210231AEW9H20B000172故障申请,麻烦RMA | ||||
| 2024010547083 | ticket-202401030354 | 2024/1/5 9:41:16 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A3C4H175000038故障申请,麻烦RMA | ||||||||||||
| 2024010561976 | ticket-202401020866 | ECDLC-240105-001 | 2024/1/5 10:39:15 | 210231A4PQH209000752 | 7*24*NCD | 黄婷婷 | [腾讯RMA申请]网络设备板卡210231A4PQH209000752故障申请,麻烦RMA | |||||||||
| 2024010534831 | ticket-202312280278 | ECQLC-240105-001 | 2024/1/5 14:04:43 | 120398372 | 219803A00K6237V0004W | 219803A00K6237V0000N | 5*8*NBD | 2024/1/5 14:30:06 | 2024/1/5 14:22:18 | 2024/1/8 11:40:00 | 杨丹凌 | [腾讯RMA申请]网络设备板卡219803A00K6237V0004W故障申请,麻烦RMA | ||||
| 2024010589636 | ticket-202401010098 | ETJLC-240105-001 | 2024/1/5 14:36:31 | 121561228 | 210235A2NWP20B000015 | 219801A345623AV000JR | 5*8*NBD | 2024/1/5 16:01:02 | 2024/1/5 15:37:11 | 2024/1/8 10:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20B000015故障申请,麻烦RMA |