| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023122179943 | 20231220000312 | ENJLC-231221-003 | 2023/12/21 16:09:17 | SF1523609842980 | 210235A2NWP21200004S | 219801A345623AV000JQ | 5*8*NBD | 2023/12/21 18:00:18 | 2023/12/21 17:57:06 | 2023/12/25 15:03:00 | v_ijmin(闵嘉) | [腾讯RMA申请]交换机210235A2NWP21200004S故障申请,请处理。 | ||||
| 2023122242947 | ticket-202312150312 | EGZLC-231222-002 | 2023/12/22 11:18:32 | 1310000113137 | 210235A2NWP21300019N | 219801A345623AV000JS | 5*8*NBD | 2023/12/22 15:30:22 | 2023/12/22 15:05:31 | 2023/12/25 10:45:00 | 罗智锋 | [腾讯RMA申请]整机210235A2NWP21300019N故障申请,麻烦RMA | ||||
| 2023122259234 | ticket-202312190252 | EHKGLC-231222-002 | 2023/12/22 15:20:34 | 231222003 | 210231A2KLXNTM000237 | 210231A2KLX20800030Y | 7*24*NCD | 2023/12/22 20:30:10 | 2023/12/22 19:50:00 | 2023/12/23 15:40:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A2KLX18200055K故障申请,麻烦RMA | ||||
| 2023122245703 | ticket-202312220706 | 2023/12/22 17:10:00 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH213014055故障申请,麻烦RMA | ||||||||||||
| 2023122235479 | ticket-202312210278 | EGZLC-231222-003 | 2023/12/22 17:55:55 | 1310000113131 | 210231A0A6X2090004C8 | 210231A0A6X2350003W4 | 5*8*NBD | 2023/12/22 18:30:16 | 2023/12/22 18:15:44 | 2023/12/25 11:25:00 | 李权威 | [腾讯RMA申请]网络设备接口模块210231A0A6X2090004C8故障申请,麻烦RMA | ||||
| 2023122508445 | ticket-202312230692 | 2023/12/25 11:43:33 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165002609故障申请,麻烦RMA | ||||||||||||
| 2023122587451 | ticket-202312240044 | 2023/12/25 15:31:11 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4X1980000R6故障申请,麻烦RMA | ||||||||||||
| 2023122655527 | ticket-202312240424 | 2023/12/26 17:43:17 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N14B000032故障申请,麻烦RMA | ||||||||||||
| 2023122703537 | 20231227000113 | ESHLC-231227-001 | 2023/12/27 10:55:47 | 1310000112251 | 210231ABV7N21A0000GT | 210231ABV7N23500003X | 5*8*NBD | 2023/12/27 13:00:26 | 2023/12/27 12:55:21 | 2023/12/28 11:42:00 | O_izmweng(翁玮敏) | [腾讯RMA申请]网络设备电源210231ABV7N21A0000GT故障申请,请处理。 | ||||
| 2023122755011 | ticket-202312260398 | ESZLC-231227-001 | 2023/12/27 11:13:25 | 1310000104088 | 210235A2NWP21A0000GW | 219801A3456237V0003X | 5*8*NBD | 2023/12/27 12:00:16 | 2023/12/27 11:34:25 | 2023/12/28 16:38:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP21A0000GW故障申请,麻烦RMA | ||||
| 2023122769508 | ticket-202312260398 | 2023/12/27 14:09:20 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP21A0001HN故障申请,麻烦RMA | ||||||||||||
| 2023122859922 | ticket-202312270320 | 2023/12/28 10:02:41 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH183000107故障申请,麻烦RMA | ||||||||||||
| 2023122703537 | ticket-202312280366 | ESHLC-231227-001 | 2023/12/28 12:05:20 | 1310000112251 | 210231ABV7N21A0000GT | 210231ABV7N23500003X | 5*8*NBD | 2023/12/27 12:55:21 | 2023/12/28 11:42:00 | O_izmweng(翁玮敏) | 电源故障，麻烦帮忙RMA | |||||
| 2023122964229 | ticket-202312280466 | 2023/12/29 10:34:12 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A0A8N13C000348故障申请,麻烦RMA | ||||||||||||
| 2023122922109 | ticket-202312290464 | ESHLC-231229-011 | 2023/12/29 13:29:26 | 1310000112282 | 210231AG7XP21700038Z | 210231A0QMH23A0H01WQ | 5*8*NBD | 2023/12/29 14:00:31 | 2023/12/29 13:42:56 | 2024/1/2 10:14:00 | 潘瑞 | [腾讯RMA申请]网络设备电源210231AG7XP21700038Z故障申请,麻烦RMA |