| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023121885367 | ticket-202312180142 | 2023/12/18 11:46:49 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003954故障申请,麻烦RMA | ||||||||||||
| 2023121805869 | 20231217000091 | ENJLC-231218-002 | 2023/12/18 14:26:12 | SF1523609842926 | 210235A2NWP21500009X | 219801A345623AV000GT | 5*8*NBD | 2023/12/18 18:00:09 | 2023/12/18 17:49:25 | 2023/12/19 9:48:26 | v_ippzhang(张萍) | [腾讯RMA申请]交换机210235A2NWP21500009X故障申请,请处理。 | ||||
| 2023121880851 | ticket-202312180188 | 2023/12/18 17:01:32 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX16C003829故障申请,麻烦RMA | ||||||||||||
| 2023121963838 | ticket-202312150308 | ESZLC-231219-001 | 2023/12/19 9:27:43 | 1310000104002 | 210235A2NWP20A00000S | 219801A3456237V0000N | 5*8*NBD | 2023/12/19 11:00:22 | 2023/12/19 10:39:06 | 2023/12/20 17:10:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00000S故障申请,麻烦RMA | ||||
| 2023121953353 | ticket-202312160120 | 2023/12/19 9:33:20 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH191000150故障申请,麻烦RMA | ||||||||||||
| 2023121955182 | ticket-202312180228 | ETJLC-231219-001 | 2023/12/19 14:54:32 | 119900031 | 210231ABV7N2170000TH | 210231ABV7N2360001BM | 5*8*NBD | 2023/12/20 9:30:33 | 2023/12/19 16:00:00 | 2023/12/20 10:00:00 | 赵彩均 | [腾讯RMA申请]网络设备电源210231ABV7N2170000TH故障申请,麻烦RMA | ||||
| 2023121980334 | 20231218000121 | EGYLC-231219-001 | 2023/12/19 15:09:44 | 122044168 | 210235A3HEH209000816 | 210235A3HEH2370H002P | 7*24*NCD | 2023/12/19 16:00:43 | 2023/12/19 15:45:51 | 2023/12/20 14:00:00 | v_izcao(曹琰) | [腾讯RMA申请]交换机210235A3HEH209000816故障申请,请处理。 | ||||
| 2023122072104 | 20231218000054 | ESZLC-231220-001 | 2023/12/20 2:40:11 | 1310000104061 | 210235A2NWP20C0000JD | 219801A3456239V00005 | 5*8*NBD | 2023/12/20 9:30:33 | 2023/12/20 9:27:06 | 2023/12/25 20:06:00 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机210235A2NWP20C0000JD故障申请,请处理。 | ||||
| 2023122054689 | 20231218000054 | ESZLC-231220-004 | 2023/12/20 16:07:57 | 1310000104074 | 219801A3456237V0004V | 219801A3456237V00043 | 5*8*NBD | 2023/12/20 17:00:24 | 2023/12/20 16:44:32 | 2023/12/25 20:06:00 | v_ljclchen(陈磊) | [腾讯RMA申请]交换机219801A3456237V0004V故障申请,请处理。 | ||||
| 2023122106216 | 20231219000415 | ESZLC-231221-002 | 2023/12/21 11:14:52 | 1310000104076 | 210231ABV7H207001385 | 210231ABV7N23500004B | 7*24*NCD | 2023/12/21 12:00:41 | 2023/12/21 11:40:32 | 2023/12/22 15:50:00 | v_ijyyzhang(张军艺) | [腾讯RMA申请]网络设备电源210231ABV7H207001385故障申请,请处理。 | ||||
| 2023122170738 | ticket-202312180546 | 2023/12/21 13:05:52 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231A2SNH159000084故障申请,麻烦RMA | ||||||||||||
| 2023122111952 | 20231218000279 | ESHLC-231221-001 | 2023/12/21 15:39:09 | 1310000112231 | 210231ABV7H2150C0026 | 210231ABV7N2360000J3 | 5*8*NBD | 2023/12/21 16:30:52 | 2023/12/21 16:26:31 | 2023/12/25 14:41:00 | v_ihrxu(徐海荣) | [腾讯RMA申请]网络设备电源210231ABV7H2150C0026故障申请,请处理。 | ||||
| 2023122130305 | ticket-202312210014 | 2023/12/21 15:51:59 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000521故障申请,麻烦RMA | ||||||||||||
| 2023122130617 | ticket-202312200934 | 2023/12/21 15:53:33 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167002654故障申请,麻烦RMA | ||||||||||||
| 2023122192789 | ticket-202312190914 | 2023/12/21 15:58:07 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH2150C04TS故障申请,麻烦RMA |