| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023121145622 | ticket-202312090578 | 2023/12/11 14:27:08 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX198000WXC故障申请,麻烦RMA | ||||||||||||
| 2023121235392 | ticket-202312110726 | 2023/12/12 11:04:54 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH188000142故障申请,麻烦RMA | ||||||||||||
| 2023121284618 | ticket-202306290694 | ESHLC-231212-002 | 2023/12/12 15:12:31 | 1310000112186 | 210235A2NVH213000041 | 219801A3436237V0001N | 5*8*NBD | 2023/12/12 16:00:28 | 2023/12/12 15:34:50 | 2023/12/13 15:10:00 | 潘瑞 | 麻烦尽量RMA | ||||
| 2023121266835 | ticket-202306200170 | ESHLC-231212-003 | 2023/12/12 15:17:08 | 1310000112186 | 210235A2NVH213000061 | 219801A3436237V0001L | 5*8*NBD | 2023/12/12 16:00:28 | 2023/12/12 15:34:50 | 2023/12/13 15:10:00 | 潘瑞 | 麻烦尽量RMA | ||||
| 2023121281070 | ticket-202304240448 | EGZLC-231212-001 | 2023/12/12 15:27:05 | 1310000113281 | 210235A2NVH211000056 | 210235A2NVH2240C001S | 5*8*NBD | 2023/12/12 17:00:20 | 2023/12/12 16:33:09 | 2023/12/13 16:34:00 | 周俊2 | 麻烦尽快RMA | ||||
| 2023121281673 | ticket-202302170446 | ESHLC-231212-004 | 2023/12/12 15:42:52 | KY4000261897610 | 210235A2NVH213000092 | 219801A3436237V0001H | 5*8*NBD | 2023/12/12 20:00:25 | 2023/12/12 19:38:11 | 2023/12/13 11:02:50 | 潘瑞 | 麻烦尽快RMA | ||||
| 2023121322462 | ticket-202306100700 | ETJLC-231213-001 | 2023/12/13 10:09:07 | 120253755 | 210235A2NWP21300017Z | 219801A3456237V0000P | 5*8*NBD | 2023/12/13 11:30:19 | 2023/12/13 11:07:18 | 2023/12/14 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP21300017Z故障申请,麻烦RMA | ||||
| 2023121335450 | ticket-202312130248 | 2023/12/13 10:35:48 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH213006381故障申请,麻烦RMA | ||||||||||||
| 2023121464214 | ticket-202312120412 | 2023/12/14 9:26:56 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003192故障申请,麻烦RMA | ||||||||||||
| 2023121493393 | ticket-202312110628 | EGZLC-231214-001 | 2023/12/14 9:29:15 | 1310000113268 | 210235A2NWP2220003TK | 219801A3456239V00001 | 5*8*NBD | 2023/12/14 10:00:31 | 2023/12/14 9:56:46 | 2023/12/15 10:12:00 | 李权威 | [腾讯RMA申请]整机210235A2NWP2220003TK故障申请,麻烦RMA | ||||
| 2023121404491 | 20231115000098 | 2023/12/14 11:33:19 | 7*24*NCD | [腾讯RMA申请]网络设备风扇210231A4X1X2160P005G故障申请,请处理。 | ||||||||||||
| 2023121492894 | ticket-202312130214 | 2023/12/14 14:36:29 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP21700027T故障申请,麻烦RMA | ||||||||||||
| 2023121481438 | 20231211000171 | EGZLC-231214-002 | 2023/12/14 15:53:12 | 1310000113254 | 210231A2T1X162000030 | 210231A2T1X21200000T | 7*24*NCD | 2023/12/14 16:30:13 | 2023/12/14 16:27:06 | 2023/12/15 10:57:00 | v_isjwei(韦世江) | [腾讯RMA申请]网络设备风扇210231A2T1X162000030故障申请,请处理。 | ||||
| 2023121538761 | ticket-202312140486 | 2023/12/15 12:18:48 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002482故障申请,麻烦RMA | ||||||||||||
| ticket-202312150314 | 2023/12/18 9:37:32 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP213000004故障申请,麻烦RMA |