| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023120478584 | ticket-202311230087 | ETJLC-231204-001 | 2023/12/4 10:35:12 | 121029642 | 210235A2NVH211000030 | 219801A3436237V0001F | 5*8*NBD | 2023/12/4 12:30:41 | 2023/12/4 12:13:35 | 2023/12/5 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NVH211000030故障申请,麻烦RMA | ||||
| 2023120433414 | ticket-202312030672 | 2023/12/4 14:29:47 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000235故障申请,麻烦RMA | ||||||||||||
| ticket-202312020574 | 2023/12/4 14:31:19 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX2240001XN故障申请,麻烦RMA | |||||||||||||
| 2023120460244 | ticket-202311260534 | 2023/12/4 18:05:02 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A3C4H175000056故障申请,麻烦RMA | ||||||||||||
| 2023120560188 | ticket-202311021292 | ECQLC-231205-001 | 2023/12/5 10:18:15 | 120726144 | 210235A2NVH21C0C000Y | 210235A2NVH2240C001H | 5*8*NBD | 2023/12/5 11:30:03 | 2023/12/5 11:23:57 | 2023/12/5 14:40:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NVH21C0C000Y故障申请,麻烦RMA | ||||
| 2023120570696 | ticket-202312040848 | 2023/12/5 17:12:11 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165001904故障申请,麻烦RMA | ||||||||||||
| 2023120603973 | ticket-202312050964 | ECSLC-231206-003 | 2023/12/6 10:28:21 | 122151891 | 210231A0A6X2220005JZ | 210231A0A6X2210008M1 | 7*24*NCD | 2023/12/6 11:30:54 | 2023/12/6 11:01:23 | 2023/12/6 13:00:00 | 唐友维 | [腾讯RMA申请]网络设备接口模块210231A0A6X2220005JZ故障申请,麻烦RMA | ||||
| 2023120681467 | ticket-202312010756 | 2023/12/6 16:27:11 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH199000154故障申请,麻烦RMA | ||||||||||||
| 2023120785481 | ticket-202312050938 | ETJLC-231207-001 | 2023/12/7 9:48:23 | SF1668815422046 | 210235A2NWP20B00003X | 219801A3456237V0000S | 5*8*NBD | 2023/12/7 13:30:43 | 2023/12/7 13:26:44 | 2023/12/8 7:51:40 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20B00003X故障申请,麻烦RMA | ||||
| 2023120756768 | ticket-202312040208 | 2023/12/7 9:54:08 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH184000101故障申请,麻烦RMA | ||||||||||||
| 2023120708583 | ticket-202311221180 | EGZLC-231207-002 | 2023/12/7 14:42:21 | 1310000113361 | 210231AEW9H2180C0078 | 219803A00K6234V0000J | 5*8*NBD | 2023/12/7 15:30:05 | 2023/12/7 15:10:17 | 2023/12/8 9:36:00 | 周俊2 | [腾讯RMA申请]网络设备板卡210231AEW9H2180C0078故障申请,麻烦RMA | ||||
| 2023120700885 | ticket-202312070212 | 2023/12/7 15:41:37 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX172002443故障申请,麻烦RMA | ||||||||||||
| 2023120846410 | ticket-202312070694 | 2023/12/8 10:06:30 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A3FFN15B000123故障申请,麻烦RMA | ||||||||||||
| 2023120843916 | ticket-202312070836 | EBJLC-231208-003 | 2023/12/8 15:12:01 | 1810000130437 | 210231A4UFX20A000345 | 210231A4UFX21B00035R | 7*24*NCD | 2023/12/8 16:00:39 | 2023/12/8 15:44:19 | 2023/12/11 10:04:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A4UFX20A000345故障申请,麻烦RMA | ||||
| 2023120839912 | ticket-202312050352 | ET_USA(W)LC-231208-001 | 2023/12/8 19:05:45 | XRT_USA(W)LC2312080001 | 210231A6USH195000021 | 210231A6USH195000003 | 7*24*NCD | 2023/12/12 12:30:56 | 2023/12/8 22:50:00 | 2023/12/8 23:00:00 | 美国-金石 | 风扇故障，麻烦RMA |