| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023112067917 | ticket-202311160240 | ETJLC-231120-003 | 2023/11/20 10:33:42 | 121029713 | 210235A2NVH20A000019 | 210235A2NVH2240C001R | 5*8*NBD | 2023/11/21 17:00:35 | 2023/11/20 11:00:00 | 2023/11/23 10:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NVH20A000019故障申请,麻烦RMA | ||||
| 2023112015521 | ticket-202311021292 | ECQLC-231120-001 | 2023/11/20 10:45:51 | 120708793 | 210231ABV8H2140C011Q | 210231ABV8H2340H006N | 7*24*NCD | 2023/11/20 12:00:19 | 2023/11/20 11:43:35 | 2023/11/20 14:10:00 | 杨丹凌 | [腾讯RMA申请]网络设备板卡210231ABV8H2140C011Q故障申请,麻烦RMA | ||||
| 2023112091668 | ticket-202311130646 | ENJLC-231120-002 | 2023/11/20 16:53:52 | 1880000081081 | 210231AEW9H21A0C003X | 219803A00K6234V00037 | 5*8*NBD | 2023/11/20 18:30:56 | 2023/11/20 18:00:21 | 2023/11/22 14:57:00 | 王家莉 | [腾讯RMA申请]网络设备板卡210231AEW9H21A0C003X故障申请,麻烦RMA | ||||
| 2023112162699 | ticket-202311190125 | ESZLC-231121-001 | 2023/11/21 9:58:56 | 1310000122683 | 210235A2NVH20C000054 | 219801A3436236V00002 | 5*8*NBD | 2023/11/21 10:30:20 | 2023/11/21 10:18:26 | 2023/11/22 16:14:00 | 张军艺 | [腾讯RMA申请]整机210235A2NVH20C000054故障申请,麻烦RMA | ||||
| 2023112106924 | ticket-202311200420 | ENJLC-231121-001 | 2023/11/21 10:13:20 | 1880000081086 | 210235A2NWP212000058 | 219801A3456237V00049 | 5*8*NBD | 2023/11/21 16:00:55 | 2023/11/21 15:45:53 | 2023/11/22 9:22:00 | 王家莉 | [腾讯RMA申请]整机210235A2NWP212000058故障申请,麻烦RMA | ||||
| 2023112186502 | ticket-202311210332 | 2023/11/21 10:51:46 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166001892故障申请,麻烦RMA | ||||||||||||
| 2023112143754 | ticket-202311190482 | ESZLC-231121-002 | 2023/11/21 15:16:05 | 1310000122684 | 210235A2NWP20C0000RQ | 219801A3456237V0001S | 5*8*NBD | 2023/11/21 16:00:55 | 2023/11/21 15:46:31 | 2023/11/22 16:28:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20C0000RQ故障申请,麻烦RMA | ||||
| 2023112256253 | ticket-202311210276 | ENJLC-231122-001 | 2023/11/22 10:13:31 | 1880000081095 | 210235A2NW622BV0000K | 219801A3456237V0001K | 5*8*NBD | 2023/11/22 18:00:36 | 2023/11/22 17:57:03 | 2023/11/23 9:30:00 | 王家莉 | [腾讯RMA申请]整机210235A2NW622BV0000K故障申请,麻烦RMA | ||||
| 2023112226421 | ticket-202305010448 | ETJLC-231122-001 | 2023/11/22 10:45:35 | 121029852 | 219801A3456233V0000R | 219801A3456239V00003 | 5*8*NBD | 2023/11/22 12:00:16 | 2023/11/22 11:54:38 | 2023/11/23 16:50:00 | 刘伟 | [腾讯RMA申请]整机219801A3456233V0000R故障申请,麻烦RMA | ||||
| 2023112304496 | ticket-202311190222 | 2023/11/23 9:47:44 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH194000122故障申请,麻烦RMA | ||||||||||||
| 2023112366108 | ticket-202311150676 | 2023/11/23 10:29:31 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N131001820故障申请,麻烦RMA | ||||||||||||
| 2023112385736 | ticket-202311230646 | 2023/11/23 14:39:29 | 7*24*NCD | 设备故障，申请rma | ||||||||||||
| 2023112314297 | ticket-202311231236 | EGZLC-231123-002 | 2023/11/23 17:16:38 | 1310000113574 | 210231ABV6P2180002J9 | 210231ABV6P216000143 | 7*24*NCD | 2023/11/23 18:00:37 | 2023/11/23 17:30:40 | 2023/11/30 10:36:00 | 周俊2 | [腾讯RMA申请]网络设备风扇FAN-80B-1-B故障申请RMA | ||||
| 2023112458421 | ticket-202311221144 | ESZLC-231124-001 | 2023/11/24 9:10:38 | 1310000122699 | 210235A2NWP20B00001M | 219801A3456237V0001V | 5*8*NBD | 2023/11/24 10:00:03 | 2023/11/24 9:41:47 | 2023/11/27 10:16:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B00001M故障申请,麻烦RMA | ||||
| 2023112474122 | ticket-202311211108 | ECQLC-231124-002 | 2023/11/24 10:11:44 | 120835156 | 210235A2NWP2140000C3 | 219801A3456237V0002N | 5*8*NBD | 2023/11/24 11:00:49 | 2023/11/24 10:35:46 | 2023/11/24 14:37:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP2140000C3故障申请,麻烦RMA |