| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020092379703 | ticket-202009231182 | EBJLC-200923-009 | 2020/9/23 17:20:35 | 1810000059429 | G20231A9V90502XR | 210231A9V9N19C00000D | 5*8*NBD | 2020/9/23 17:43:00 | 2020/9/24 17:14:00 | 周璐琪 | 申请RMA，坏件SN：G20231A9V90502XR | |||||
| 2020092478546 | ticket-202009230972 | EGZLC-200924-001 | 2020/9/24 9:51:32 | 1910000282759 | G10231A7LT0302C0 | G10231A7LT0200W8 | 5*8*NBD | 2020/9/24 10:43:00 | 2020/9/25 17:57:00 | 黄顺 | [腾讯RMA申请]网络设备线缆G10231A7LT0302C0故障申请,麻烦RMA | |||||
| 2020092470426 | ticket-202009230726 | EGZLC-200924-002 | 2020/9/24 15:11:20 | 1910000282463 | 210231A5LLN1850004DY | 210231A5LLX206000431 | 7*24*NCD | 2020/9/24 15:23:00 | 2020/9/25 11:46:00 | 刘合志 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850004DY故障申请,麻烦RMA | |||||
| 2020092482218 | ticket-202009230384 | EBJLC-200924-012 | 2020/9/24 16:02:42 | 1810000059433 | 210231A2KLX167001321 | 210231A2KLX205000H3J | 5*8*NBD | 2020/9/24 17:41:00 | 2020/9/25 9:11:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001321故障申请,麻烦RMA | |||||
| 2020092535579 | ticket-202009231714 | ESZLC-200926-001 | 2020/9/25 11:28:32 | 1910000160465 | 210231A2KLX164000782 | 210231A2KLN20800000V | 5*8*NBD | 2020/9/26 13:15:00 | 2020/9/27 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000782故障申请,麻烦RMA | |||||
| 2020092590997 | ticket-202009241378 | EGZLC-200926-001 | 2020/9/25 17:20:19 | 1910000282921 | 210231A2KLX165002529 | 210231A2KLN20800000X | 7*24*NCD | 2020/9/26 12:18:00 | 2020/9/27 11:21:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002529故障申请,麻烦RMA | |||||
| 2020092569455 | ticket-202009210450 | ENJLC-200925-004 | 2020/9/25 17:24:40 | SF1088910568091 | G10231A7LV0604C5 | G10231A7LV060199 | 5*8*NBD | 2020/9/25 17:36:00 | 2020/9/26 14:42:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0604C5故障申请,麻烦RMA | |||||
| 2020092516485 | ticket-202009250386 | ESZLC-200926-002 | 2020/9/25 18:03:27 | 1910000160465 | 210231A2KLX164002329 | 210231A2KLN20800000R | 5*8*NBD | 2020/9/26 13:15:00 | 2020/9/27 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002329故障申请,麻烦RMA | |||||
| 2020092678000 | ticket-202009250718 | EBJLC-200927-001 | 2020/9/26 18:32:21 | 1810000059881 | 210231A2KLX167001116 | 210231A2KLX205000H9B | 5*8*NBD | 2020/9/27 18:12:00 | 2020/9/28 12:49:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001116故障申请,麻烦RMA | |||||
| 2020092777285 | ticket-202009250318 | ESHLC-200927-010 | 2020/9/27 8:42:37 | 1910000193486 | 210231A2KLX163001456 | 210231A2KLX20600078Q | 5*8*NBD | 2020/9/27 18:13:00 | 2020/9/28 9:16:00 | 赵明 | [腾讯RMA申请]网络设备接口模块210231A2KLX163001456故障申请,麻烦RMA | |||||
| 2020092792695 | ticket-202009241076 | ESHLC-200927-001 | 2020/9/27 10:44:13 | 1910000193436 | 210231A9V9X19C0000Y3 | G20231A9V9050BNH | 5*8*NBD | 2020/9/27 11:18:00 | 2020/9/28 11:47:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块CN9BB701BC故障申请,麻烦RMA | |||||
| 2020092707470 | ticket-202009250498 | ESHLC-200927-002 | 2020/9/27 11:31:51 | 1910000193444 | 210231A9V9N2030000ZW | G20231A9V90600F7 | 5*8*NBD | 2020/9/27 12:59:00 | 2020/9/28 9:59:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块QSFP-100G-CWDM4-SM1300-A故障申请，麻烦RMA | |||||
| 2020092780432 | ticket-202009260454 | ENJLC-201006-001 | 2020/9/27 14:25:23 | 1810000077206 | 210231A2KLN1940007BM | 210231A2KLX20400076X | 7*24软件服务 | 2020/10/6 18:01:00 | 2020/10/9 9:37:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940007BM故障申请,麻烦RMA | |||||
| 2020092759540 | ticket-202009250936 | EHZLC-200927-002 | 2020/9/27 14:47:34 | 80058668987 | 210231A5CHH203000932 | 210231A5CHH202000626 | 7*24*NCD | 2020/9/27 17:31:00 | 2020/9/28 12:40:00 | 张怡 | 电源故障，插拔未恢复，请安排RMA更换，坏件SN：210231A5CHH203000932 | |||||
| 2020092762494 | ticket-202009270106 | EBJLC-200927-002 | 2020/9/27 16:08:30 | 1810000059881 | 210231A2KLX167003473 | 210231A2KLX20600079X | 5*8*NBD | 2020/9/27 18:12:00 | 2020/9/28 12:49:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003473故障申请,麻烦RMA |