| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023100799950 | ticket-202310020320 | 2023/10/7 14:35:45 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH197000158故障申请,麻烦RMA | ||||||||||||
| 2023100734283 | ticket-202310050210 | ESHLC-231007-004 | 2023/10/7 15:13:59 | 1310000107869 | 210231A5LLX20800014S | 210231A5LLX2130000LP | 7*24*NCD | 2023/10/7 17:30:57 | 2023/10/7 17:01:09 | 2023/10/10 14:00:00 | 盛海亮 | [腾讯RMA申请]网络设备接口模块210231A5LLX20800014S故障申请,麻烦RMA | ||||
| 2023100798143 | ticket-202309290172 | EGZLC-231007-010 | 2023/10/7 16:37:01 | 1310000126790 | 210231A2ERN21C00017L | 210231A2ERX157001898 | 5*8*NBD | 2023/10/7 17:00:48 | 2023/10/7 16:52:31 | 2023/10/9 22:31:00 | 钟红鸣1 | [腾讯RMA申请]网络设备电源210231A2ERN21C00017L故障申请,麻烦RMA | ||||
| 2023100835433 | ticket-202309270790 | ESZLC-231008-002 | 2023/10/8 18:15:02 | 1310000122207 | 210231A5LLX20C00011M | 210231A5LLX2220000D9 | 7*24*NCD | 2023/10/8 19:30:57 | 2023/10/8 19:15:19 | 2023/10/9 11:30:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A5LLX20C00011M故障申请,麻烦RMA | ||||
| 2023100961763 | ticket-202310070834 | 2023/10/9 15:11:55 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH204000145故障申请,麻烦RMA | ||||||||||||
| 2023101040925 | ticket-202310080942 | EBJLC-231010-001 | 2023/10/10 12:26:56 | 1810000119250 | 210231A0QMH2150C0D0F | 210231A0QMH2220C00S6 | 7*24*NCD | 2023/10/10 13:30:11 | 2023/10/10 13:08:18 | 2023/10/10 15:00:00 | 王艳龙 | [腾讯RMA申请]网络设备电源210231A0QMH2150C0D0F故障申请,麻烦RMA | ||||
| 2023101152786 | ticket-202310100312 | 2023/10/11 10:46:56 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH204000212故障申请,麻烦RMA | ||||||||||||
| 2023101134155 | ticket-202310110852 | 2023/10/11 17:28:12 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003301故障申请,麻烦RMA | ||||||||||||
| 2023101172716 | ticket-202310110988 | ENJLC-231011-005 | 2023/10/11 17:29:29 | SF1510569108190 | 210231ABV8H2140C01XL | 210231ABV8H2160C076L | 7*24*NCD | 2023/10/11 18:30:31 | 2023/10/11 18:07:35 | 2023/10/12 9:21:10 | 张伟华 | [腾讯RMA申请]网络设备板卡210231ABV8H2140C01XL故障申请,麻烦RMA | ||||
| 2023101143661 | ticket-202310110150 | 2023/10/11 17:31:40 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X2130004XH故障申请,麻烦RMA | ||||||||||||
| 2023101222611 | ticket-202310110444 | ENJLC-231012-001 | 2023/10/12 9:21:11 | SF1518708592957 | 210231ABV7H207001440 | 210231ABV7N23500005Z | 7*24*NCD | 2023/10/12 18:30:36 | 2023/10/12 18:13:45 | 2023/10/13 9:45:23 | 梁山川 | 210231ABV7H207001440 电源RMA | ||||
| 2023101240778 | ticket-202310020242 | 2023/10/12 13:45:13 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX181005344故障申请,麻烦RMA | ||||||||||||
| 2023101269186 | ticket-202310120026 | 2023/10/12 16:28:27 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165001877故障申请,麻烦RMA | ||||||||||||
| 2023101258541 | ticket-202310100842 | 2023/10/12 16:44:12 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH204000196故障申请,麻烦RMA | ||||||||||||
| 2023101351426 | ticket-202305111152 | ETJLC-231013-001 | 2023/10/13 10:03:12 | 121853073 | 210235A2NWP20C00019V | 219801A3456237V00026 | 5*8*NBD | 2023/10/13 13:30:29 | 2023/10/13 13:27:05 | 2023/10/16 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C00019V故障申请,麻烦RMA |