| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023092538140 | ticket-202309240290 | 2023/9/25 13:14:19 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN1940003LN故障申请,麻烦RMA | ||||||||||||
| 2023092513701 | ticket-202309250539 | ESGPLC-230925-001 | 2023/9/25 17:32:20 | XRSGPLC2309250001 | 210231A2E4X22C0000VY | 210231A2E4X2150000WV | 7*24*4 | 2023/9/28 17:00:15 | 2023/9/25 17:49:00 | 2023/9/25 20:40:00 | 新加坡-EQX亚逸拉惹 | [腾讯RMA申请]网络设备接口模块210231A2E4X22C0000VY故障申请,麻烦RMA | ||||
| 2023092767029 | ticket-202309110690 | 2023/9/27 9:42:58 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX164001699故障申请,麻烦RMA | ||||||||||||
| 2023092742650 | ticket-202309110712 | 2023/9/27 10:19:56 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX164001950故障申请,麻烦RMA | ||||||||||||
| 2023092789114 | ticket-202309151116 | EGZLC-230927-001 | 2023/9/27 10:27:18 | 1310000126708 | 210231ABV8H2180C04C1 | 210231ABV8H22A0CG00L | 7*24*NCD | 2023/9/27 11:00:33 | 2023/9/27 10:51:40 | 2023/9/27 12:30:00 | 樊宝强1 | [腾讯RMA申请]网络设备板卡210231ABV8H2180C04C1故障申请,麻烦RMA | ||||
| 2023092716203 | ticket-202309220204 | 2023/9/27 10:42:27 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N10A000126故障申请,麻烦RMA | ||||||||||||
| 2023092815607 | ticket-202309261008 | 2023/9/28 9:26:52 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH191000065故障申请,麻烦RMA | ||||||||||||
| 2023092889044 | ticket-202309270484 | 2023/9/28 9:31:49 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN191000G9P故障申请,麻烦RMA | ||||||||||||
| 2023093067973 | ticket-202309290584 | ESZLC-230930-001 | 2023/9/30 9:11:56 | 1310000122130 | 210235A2NWP2220000X5 | 219801A3456237V00041 | 5*8*NBD | 2023/10/5 11:30:08 | 2023/9/30 12:00:00 | 2023/10/7 16:46:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP2220000X5故障申请,麻烦RMA | ||||
| 2023093068323 | ticket-202309300080 | EFZLC-230930-001 | 2023/9/30 17:20:15 | 122056086 | 210231A6USH186000031 | 210231A6USH191000053 | 7*24*NCD | 2023/10/2 9:30:23 | 2023/10/2 9:16:05 | 2023/10/2 11:20:00 | 林炜臻 | 2槽风扇故障，请尽快rma | ||||
| 2023100759232 | ticket-202306060202 | ETJLC-231007-001 | 2023/10/7 9:37:10 | 121853107 | 210235A2NWP20A00006M | 219801A3456237V00045 | 5*8*NBD | 2023/10/9 10:38:54 | 2023/10/7 9:47:21 | 2023/10/9 15:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20A00006M故障申请,麻烦RMA | ||||
| 2023100798984 | ticket-202310020106 | EGZLC-231007-006 | 2023/10/7 10:08:09 | 1310000126771 | 210231A0A6X20900097F | 210231A0A6X227000577 | 5*8*NBD | 2023/10/7 11:00:03 | 2023/10/7 10:41:21 | 2023/10/8 10:52:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块210231A0A6X20900097F故障申请,麻烦RMA | ||||
| 2023100728605 | ticket-202310010146 | 2023/10/7 10:17:17 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X2130000BP故障申请,麻烦RMA | ||||||||||||
| 2023100713400 | ticket-202309300124 | 2023/10/7 10:56:16 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001300故障申请,麻烦RMA | ||||||||||||
| 2023100711198 | ticket-202310060534 | 2023/10/7 14:04:21 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166002371故障申请,麻烦RMA |