| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023091891784 | ticket-202308140206 | 2023/9/18 11:25:00 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP22200005L,网络设备电源210231AG7XP222000064故障申请,麻烦RMA | ||||||||||||
| 2023091854889 | ticket-202308140206 | EGZLC-230918-001 | 2023/9/18 11:32:06 | 1310000126591 | 210235A2NWP22200006C | 219801A3456237V0000Q | 5*8*NBD | 2023/9/18 12:30:27 | 2023/9/18 12:02:04 | 2023/9/19 18:34:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP22200006C故障申请,麻烦RMA | ||||
| 2023091893818 | ticket-202309170572 | ESHLC-230918-003 | 2023/9/18 12:33:04 | 1310000107796 | 210231A5CHH2370H0080 | 210231A5CHH2160C003J | 7*24*NCD | 2023/9/18 15:00:14 | 2023/9/18 14:37:01 | 2023/9/19 9:37:00 | 杨燕珺 | [腾讯RMA申请]网络设备电源210231A5CHH2370H0080故障申请,麻烦RMA | ||||
| ticket-202309170728 | 2023/9/18 13:38:03 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000475故障申请,麻烦RMA | |||||||||||||
| 2023091810917 | ticket-202309151212 | 2023/9/18 13:39:04 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000251故障申请,麻烦RMA | ||||||||||||
| 2023091882998 | ticket-202309150964 | ESHLC-230918-004 | 2023/9/18 14:43:28 | 210231A4PQH2170C007B | 7*24*NCD | 杨燕珺 | [腾讯RMA申请]网络设备板卡210231A4PQH2170C007B故障申请,麻烦RMA | |||||||||
| 2023083092434 | ticket-202309151236 | 2023/9/18 15:22:10 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4X215000102故障申请,麻烦RMA | ||||||||||||
| 2023091902032 | ticket-202309190432 | 2023/9/19 10:02:36 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX17B000097故障申请,麻烦RMA | ||||||||||||
| 2023091953376 | ticket-202309190210 | 2023/9/19 14:22:07 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A3FFN184000037故障申请,麻烦RMA | ||||||||||||
| 2023092069641 | ticket-202309160488 | ESHLC-230920-006 | 2023/9/20 15:24:45 | 1310000107799 | 210231A5LLX2080001T8 | 210231A5LLX21300006F | 7*24*NCD | 2023/9/20 16:00:58 | 2023/9/20 15:54:44 | 2023/9/22 15:13:00 | 盛海亮 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080001T8故障申请,麻烦RMA | ||||
| 2023092031727 | ticket-202309200588 | EGZLC-230920-001 | 2023/9/20 15:47:44 | 1310000126630 | 210231A4PQH2210CG08K | 210231A4PQH22B0CG005 | 7*24*NCD | 2023/9/20 18:00:34 | 2023/9/20 17:32:41 | 2023/9/21 12:50:00 | 韦世江 | [腾讯RMA申请]网络设备板卡210231A4PQH2210CG08K故障申请,麻烦RMA | ||||
| 2023092121807 | ticket-202307220328 | ESZLC-230921-001 | 2023/9/21 9:19:30 | 1310000122101 | 210235A2NWP2130000WL | 219801A3456237V0003F | 5*8*NBD | 2023/9/21 10:00:05 | 2023/9/21 9:33:32 | 2023/9/22 11:30:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP2130000WL故障申请,麻烦RMA | ||||
| 2023092142261 | ticket-202306050998 | ETJLC-230921-001 | 2023/9/21 10:34:20 | 121853203 | 210235A2NWP20A00005V | 219801A3456237V00027 | 5*8*NBD | 2023/9/21 12:00:40 | 2023/9/21 11:38:13 | 2023/9/22 10:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20A00005V故障申请,麻烦RMA | ||||
| 2023092139325 | ticket-202309200706 | EGZLC-230921-002 | 2023/9/21 18:02:03 | 1310000126647 | 210231AG7YP2210005S6 | 210231AEWAP223090002 | 5*8*NBD | 2023/9/21 19:00:51 | 2023/9/21 18:41:49 | 2023/9/22 10:00:00 | 罗吉彬1 | [腾讯RMA申请]网络设备风扇210231AG7YP2210005S6故障申请,麻烦RMA | ||||
| 2023092528875 | ticket-202309230364 | 2023/9/25 11:01:31 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003811故障申请,麻烦RMA |