| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023091216717 | ticket-202307230294 | ESZLC-230912-001 | 2023/9/12 16:51:15 | 1310000073902 | 210235A2NWP20B000092 | 219801A3456236V00001 | 5*8*NBD | 2023/9/12 17:30:05 | 2023/9/12 17:19:17 | 2023/9/13 10:24:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20B000092故障申请,麻烦RMA | ||||
| 2023091333353 | ticket-202309090708 | 2023/9/13 11:13:43 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH21B0C00GD故障申请,麻烦RMA | ||||||||||||
| 2023091360964 | ticket-202309120976 | 2023/9/13 11:50:14 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003494故障申请,麻烦RMA | ||||||||||||
| 2023091318583 | ticket-202306301130 | ETJLC-230913-003 | 2023/9/13 16:48:22 | 121853173 | 210235A2NWP20C0001B1 | 219801A3456237V0000W | 5*8*NBD | 2023/9/13 17:30:07 | 2023/9/13 17:07:31 | 2023/9/14 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C0001B1故障申请,麻烦RMA | ||||
| 2023091353137 | ticket-202309130556 | 2023/9/13 16:53:08 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001092故障申请,麻烦RMA | ||||||||||||
| 2023091409932 | ticket-202309130588 | EGZLC-230914-003 | 2023/9/14 10:55:00 | 1310000126465 | 210235A2NWP22100009S | 219801A3456236V00013 | 5*8*NBD | 2023/9/14 11:31:00 | 2023/9/14 11:20:50 | 2023/9/15 15:35:00 | 李权威 | [腾讯RMA申请]整机210235A2NWP22100009S故障申请,麻烦RMA | ||||
| 2023091585947 | ticket-202305170350 | ESZLC-230915-001 | 2023/9/15 9:07:28 | 1310000073940 | 210235A2NWP20B00004R | 219801A3456237V00025 | 5*8*NBD | 2023/9/15 11:00:09 | 2023/9/15 10:38:03 | 2023/9/18 16:59:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B00004R故障申请,麻烦RMA | ||||
| 2023091522145 | ticket-202305100370 | ETJLC-230915-001 | 2023/9/15 11:22:05 | 121853229 | 210235A2NWP20C00019S | 219801A3456237V00029 | 5*8*NBD | 2023/9/15 12:30:35 | 2023/9/15 12:12:28 | 2023/9/18 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C00019S故障申请,麻烦RMA | ||||
| 2023091564940 | ticket-202304180988 | ESZLC-230915-005 | 2023/9/15 16:45:35 | 1310000073943 | 210235A2NWP20A00009F | 219801A3456237V00015 | 5*8*NBD | 2023/9/15 17:00:58 | 2023/9/15 16:56:32 | 2023/9/18 10:14:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00009F故障申请,麻烦RMA | ||||
| 2023091567187 | ticket-202309030278 | ESHLC-230915-001 | 2023/9/15 17:09:00 | 1310000107798 | 210231A2ERN2370001Q2 | 210231A2ERN2060003T3 | 5*8*NBD | 2023/9/15 17:30:09 | 2023/9/15 17:21:13 | 2023/9/16 8:01:00 | 杨燕珺 | [腾讯RMA申请]网络设备电源210231A2ERN2370001Q2故障申请,麻烦RMA | ||||
| 2023091738818 | ticket-202309170462 | 2023/9/17 15:49:13 | 5*8*NBD | 设备电源故障，请派RMA件 | ||||||||||||
| 2023091872132 | ticket-202309151044 | EKORLC-230918-001 | 2023/9/18 9:36:25 | 210235A2JMH2140C0012 | 210235A2JMH2140C0024 | 7*24*4 | 金明河 | RMA 210235A2JMH2140C0012 | ||||||||
| 2023091897950 | ticket-202309180204 | 2023/9/18 11:01:40 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166001556故障申请,麻烦RMA | ||||||||||||
| 2023091892136 | ticket-202309170292 | 2023/9/18 11:16:53 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004115故障申请,麻烦RMA | ||||||||||||
| 2023091812824 | ticket-202308140206 | 2023/9/18 11:24:58 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP22200005L,网络设备电源210231AG7XP222000064故障申请,麻烦RMA |