| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023083184557 | ticket-202308141404 | 2023/8/31 17:31:32 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PRH183000043故障申请,麻烦RMA | ||||||||||||
| 2023090458295 | ticket-202309011208 | ENJLC-230904-001 | 2023/9/4 10:02:17 | SF1518708591362 | 210231A5LLX206000247 | 210231A5LLX20C00017C | 7*24*NCD | 2023/9/4 19:00:43 | 2023/9/4 18:51:36 | 2023/9/5 7:16:14 | 王家莉 | 210231A5LLX206000247 模块RMA | ||||
| 2023090464687 | ticket-202309010720 | 2023/9/4 16:24:16 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH202000372故障申请,麻烦RMA | ||||||||||||
| 2023090427619 | ticket-202308310778 | EBJLC-230904-005 | 2023/9/4 17:53:47 | 1810000117568 | 210231ABV7H207002111 | 210231ABV7N2360001C9 | 7*24*NCD | 2023/9/4 19:00:43 | 2023/9/4 18:32:19 | 2023/9/5 12:25:00 | 林景 | [腾讯RMA申请]网络设备电源210231ABV7H207002111故障申请,麻烦RMA | ||||
| 2023090584198 | ticket-202309041306 | 2023/9/5 14:52:07 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004190故障申请,麻烦RMA | ||||||||||||
| 2023090675778 | ticket-202307280272 | ESZLC-230906-001 | 2023/9/6 16:48:30 | 1310000073851 | 210235A2NWP20A000037 | 219801A3456237V0001Y | 5*8*NBD | 2023/9/6 18:00:32 | 2023/9/6 17:36:01 | 2023/9/7 17:08:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000037故障申请,麻烦RMA | ||||
| 2023090715556 | ticket-202309050272 | EGZLC-230907-001 | 2023/9/7 9:35:45 | 1310000126451 | 210235A2NWP2140000M4 | 219801A3456237V0003W | 5*8*NBD | 2023/9/7 10:30:32 | 2023/9/7 10:23:23 | 2023/9/8 10:01:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2140000M4故障申请,麻烦RMA | ||||
| 2023090715557 | ticket-202308040012 | EGZLC-230907-002 | 2023/9/7 9:35:45 | 1310000126452 | 210235A2NWP2130000F9 | 219801A3456237V0003Q | 5*8*NBD | 2023/9/11 14:27:33 | 2023/9/7 10:28:29 | 2023/9/8 10:01:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2130000F9故障申请,麻烦RMA | ||||
| 2023090778359 | ticket-202309060907 | 2023/9/7 10:55:34 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QWL故障申请,麻烦RMA | ||||||||||||
| 2023090856303 | ticket-202309061328 | 2023/9/8 9:16:10 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH195000160故障申请,麻烦RMA | ||||||||||||
| 2023090899286 | ticket-202309020392 | 2023/9/8 9:19:21 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH184000175故障申请,麻烦RMA | ||||||||||||
| 2023090866346 | ticket-202212120188 | ESZLC-230908-001 | 2023/9/8 10:50:07 | 1310000073856 | 210235A2NWP20A00001S | 219801A3456237V0003V | 5*8*NBD | 2023/9/8 13:00:48 | 2023/9/8 12:34:57 | 2023/9/11 16:41:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00001S故障申请,麻烦RMA | ||||
| 2023090890945 | ticket-202307300372 | ESZLC-230908-002 | 2023/9/8 15:46:28 | 1310000073861 | 210235A2NWP20A00008K | 219801A3456237V0002Y | 5*8*NBD | 2023/9/8 16:30:49 | 2023/9/8 16:18:55 | 2023/9/11 9:33:03 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00008K故障申请,麻烦RMA | ||||
| 2023091171663 | ticket-202309080442 | ETJLC-230912-001 | 2023/9/11 17:56:41 | 121853185 | 210231A2E4X2150000KJ | 210231A2E4X2280001Z0 | 7*24*NCD | 2023/9/12 16:30:47 | 2023/9/12 16:08:00 | 2023/9/13 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4X2150000KJ故障申请,麻烦RMA | ||||
| 2023091170591 | ticket-202309040710 | ETJLC-230911-001 | 2023/9/11 17:57:46 | 121853164 | 210231A0QMH207015969 | 210231A0QMH2210C02RX | 5*8*NBD | 2023/9/12 10:30:02 | 2023/9/12 8:20:00 | 2023/9/12 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备电源210231A0QMH207015969故障申请,麻烦RMA |