| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023082517624 | ticket-202308240974 | EGZLC-230825-001 | 2023/8/25 9:29:11 | 1310000126276 | 210231A0A6X2090004C7 | 210231A0A6X22700042P | 5*8*NBD | 2023/8/25 11:00:42 | 2023/8/25 10:48:53 | 2023/8/28 11:26:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块210231A0A6X2090004C7故障申请,麻烦RMA | ||||
| 2023082550727 | ticket-202308060558 | 2023/8/25 14:01:59 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX2050003G3故障申请,麻烦RMA | ||||||||||||
| 2023082541349 | ticket-202304040198 | ESZLC-230825-001 | 2023/8/25 14:34:10 | 1310000073756 | 210235A2NWP20A000061 | 219801A3456237V0003S | 5*8*NBD | 2023/8/25 16:30:39 | 2023/8/25 16:04:02 | 2023/8/28 10:00:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000061故障申请,麻烦RMA | ||||
| 2023082878115 | ticket-202308270032 | ETJLC-230828-001 | 2023/8/28 12:47:41 | 121853251 | 210231A5LLX20A0003R4 | 210231A5LLX2220000GN | 7*24*NCD | 2023/8/28 13:30:49 | 2023/8/28 13:02:56 | 2023/8/29 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0003R4故障申请,麻烦RMA | ||||
| ticket-202308281040 | 2023/8/29 9:59:47 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004631故障申请,麻烦RMA | |||||||||||||
| ticket-202308290962 | 2023/8/30 9:31:15 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A0A8N161000334故障申请,麻烦RMA | |||||||||||||
| 2023083092434 | ticket-202308270660 | 2023/8/30 9:37:37 | 7*24*NCD | 光模块故障，需替换。 | ||||||||||||
| 2023083038927 | ticket-202307260276 | ENJLC-230830-001 | 2023/8/30 14:42:47 | SF1518708590967 | 219803A00R6223V000DN | 210231ABV7N23500007R | 5*8*NBD | 2023/8/30 18:00:16 | 2023/8/30 17:39:58 | 2023/8/31 9:08:20 | 王家莉 | [腾讯RMA申请]网络设备电源219803A00R6223V000DN,网络设备电源219803A00R6223V000DQ故障申请,麻烦RMA | ||||
| 2023083044252 | ticket-202307260276 | ENJLC-230830-002 | 2023/8/30 14:42:50 | SF1518708590967 | 219803A00R6223V000DQ | 210231ABV7N235000077 | 5*8*NBD | 2023/8/30 18:00:16 | 2023/8/30 17:39:58 | 2023/8/31 9:08:20 | 王家莉 | [腾讯RMA申请]网络设备电源219803A00R6223V000DN,网络设备电源219803A00R6223V000DQ故障申请,麻烦RMA | ||||
| 2023083057461 | ticket-202308241116 | 2023/8/30 15:45:33 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002667故障申请,麻烦RMA | ||||||||||||
| 2023083014497 | ticket-202308280940 | ENJLC-230830-003 | 2023/8/30 16:23:05 | SF1518708590976 | 210231A5LLX206000253 | 210231A5LLX2070002CC | 7*24*NCD | 2023/8/30 18:00:16 | 2023/8/30 17:42:16 | 2023/8/31 14:23:38 | 闵嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLX206000253故障申请,麻烦RMA | ||||
| 2023083026747 | ticket-202308300425 | 2023/8/30 17:32:59 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A4UFN1810003MS故障申请,麻烦RMA | ||||||||||||
| 2023083066764 | ticket-202308300554 | 2023/8/30 21:04:03 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX164001639故障申请,麻烦RMA | ||||||||||||
| 2023083092311 | ticket-202308300556 | 2023/8/30 21:04:47 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX164001746故障申请,麻烦RMA | ||||||||||||
| 2023083190232 | ticket-202305310018 | ESZLC-230831-002 | 2023/8/31 9:33:43 | 1310000073770 | 210235A2NWP20A00008N | 219801A3456237V0002R | 5*8*NBD | 2023/8/31 10:00:06 | 2023/8/31 9:59:39 | 2023/9/1 14:00:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00008N故障申请,麻烦RMA |