| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023081796743 | ticket-202305230330 | ESHLC-230817-004 | 2023/8/17 14:24:37 | 1310000107944 | 210235A2NWP20C00007Q | 219801A3456237V0002S | 5*8*NBD | 2023/8/17 17:30:20 | 2023/8/17 17:12:50 | 2023/8/18 17:52:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP20C00007Q故障申请,麻烦RMA | ||||
| 2023081884457 | ticket-202307281012 | EGZLC-230818-001 | 2023/8/18 15:00:12 | 1310000126202 | 210235A2NWP2130000BB | 219801A3456237V0003K | 5*8*NBD | 2023/8/18 16:00:29 | 2023/8/18 15:28:42 | 2023/8/21 10:56:00 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP2130000BB故障申请,麻烦RMA | ||||
| 2023081941042 | ticket-202308180860 | 2023/8/19 14:59:08 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH184000007故障申请,麻烦RMA | ||||||||||||
| 2023082128674 | ticket-202308171244 | 2023/8/21 9:19:22 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0003RR故障申请,麻烦RMA | ||||||||||||
| 2023082110662 | ticket-202308210220 | 2023/8/21 14:54:47 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN1810015WM故障申请,麻烦RMA | ||||||||||||
| 2023082216986 | ticket-202306200640 | ETJLC-230822-001 | 2023/8/22 11:51:40 | 122038745 | 210235A2NWP20A000070 | 219801A3456237V0003P | 5*8*NBD | 2023/8/22 14:30:25 | 2023/8/22 14:07:35 | 2023/8/23 10:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20A000070故障申请,麻烦RMA | ||||
| 2023082252333 | ticket-202306120148 | ETJLC-230822-002 | 2023/8/22 11:52:48 | 122038745 | 210235A2NWP20B00002H | 219801A3456237V0002M | 5*8*NBD | 2023/8/22 14:30:25 | 2023/8/22 14:08:18 | 2023/8/23 10:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20B00002H故障申请,麻烦RMA | ||||
| 2023082219063 | ticket-202305250942 | ETJLC-230822-003 | 2023/8/22 11:53:37 | 122038745 | 210235A2NWP20A00008X | 219801A3456237V00039 | 5*8*NBD | 2023/8/22 14:30:25 | 2023/8/22 14:06:57 | 2023/8/23 10:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20A00008X故障申请,麻烦RMA | ||||
| 2023082219195 | ticket-202308190364 | EHKGLC-230824-003 | 2023/8/22 15:44:20 | 2308250001 | 210231A2E4X21300014W | 210231A2E4X215000102 | 7*24*NCD | 2023/8/25 11:00:42 | 2023/8/25 9:30:00 | 2023/8/25 14:15:00 | 香港-iAdvantage沙田 | RMA 210231A2E4X21300014W | ||||
| 2023082258102 | ticket-202308171034 | 2023/8/22 17:17:43 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231A5CHH189000164故障申请,麻烦RMA | ||||||||||||
| 2023082335103 | ticket-202305200556 | ESZLC-230823-001 | 2023/8/23 9:34:15 | 1310000073717 | 210235A2NWP20B00002S | 219801A3456237V00038 | 5*8*NBD | 2023/8/23 10:30:50 | 2023/8/23 10:27:46 | 2023/8/24 16:40:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B00002S故障申请,麻烦RMA | ||||
| 2023082340274 | ticket-202308230558 | 2023/8/23 15:50:53 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001812故障申请,麻烦RMA | ||||||||||||
| 2023082303675 | ticket-202308120850 | EGZLC-230823-002 | 2023/8/23 17:58:19 | 1310000126254 | 210235A2NWP21A0000JS | 219801A3456237V0002T | 5*8*NBD | 2023/8/23 18:30:06 | 2023/8/23 18:35:20 | 2023/8/24 14:30:00 | 李权威 | [腾讯RMA申请]整机210235A2NWP21A0000JS故障申请,麻烦RMA | ||||
| 2023082478243 | ticket-202308240414 | 2023/8/24 11:23:19 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166002079故障申请,麻烦RMA | ||||||||||||
| 2023082443327 | ticket-202308200614 | 2023/8/24 16:22:27 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000325故障申请,麻烦RMA |