| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020092107765 | ticket-202009151056 | ENJLC-200921-003 | 2020/9/21 16:57:37 | SF1088910567916 | 210231A7LUN1880000QL | G10231A7LU0600N7 | 5*8*NBD | 2020/9/21 17:42:00 | 2020/9/22 8:55:00 | 梁山川 | [腾讯RMA申请]网络设备线缆TH88A2F1BJ故障申请,麻烦RMA | |||||
| 2020092144863 | ticket-202009161048 | ENJLC-200921-004 | 2020/9/21 17:02:14 | 80057934533 | 210231A7LUN1880002XQ | G10231A7LU0402RC | 5*8*NBD | 2020/9/22 8:48:00 | 2020/9/22 17:24:00 | 梁山川 | [腾讯RMA申请]网络设备线缆TH88A2F099故障申请,麻烦RMA | |||||
| 2020092108545 | ticket-202009180586 | ESHLC-200921-007 | 2020/9/21 19:44:27 | 1910000194035 | 210231A4UFN1850002M8 | 210231A4UFX2060002PW | 7*24*NCD | 2020/9/22 8:28:00 | 2020/9/22 11:30:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850002M8故障申请,麻烦RMA | |||||
| 2020092195791 | ticket-202009190526 | ESHLC-200922-006 | 2020/9/21 19:46:16 | 1910000194117 | 210231A2KLX176000978 | 210231A2KLX206000738 | 7*24*NCD | 2020/9/22 17:36:00 | 2020/9/23 12:01:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A2KLX176000978故障申请,麻烦RMA | |||||
| 2020092259881 | ticket-202009200184 | EBJLC-200922-008 | 2020/9/22 10:04:56 | 1810000059426 | 210231A2KLX167002927 | 210231A2KLX205000H99 | 5*8*NBD | 2020/9/22 17:36:00 | 2020/9/23 16:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002927故障申请,麻烦RMA | |||||
| 2020092205113 | ticket-202009220562 | ENJLC-200922-001 | 2020/9/22 10:16:55 | 80058063476 | G10231A7LU0600MG | G10231A7LU0401SN | 5*8*NBD | 2020/9/23 8:42:00 | 2020/9/24 15:00:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LU0600MG故障申请,麻烦RMA | |||||
| 2020092295818 | ticket-202009210182 | EBJLC-200922-001 | 2020/9/22 11:12:18 | 1810000059423 | 210231A5LLX20500031Y | 210231A5LLX2060000Y9 | 7*24*NCD | 2020/9/22 11:31:00 | 2020/9/23 8:33:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500031Y故障申请,麻烦RMA | |||||
| 2020092218487 | ticket-202009220522 | ESJLC-200922-003 | 2020/9/22 14:47:21 | 117047682 | 210231A9V9N19900003B | G20231A9V90601RM | 5*8*NBD | 2020/9/22 15:58:00 | 2020/9/23 11:00:00 | 乔乐 | [腾讯RMA申请]网络设备接口模块CN98B702XM故障申请,麻烦RMA | |||||
| 2020092245781 | ticket-202009221050 | ENJLC-200922-004 | 2020/9/22 15:05:39 | SF1088910567934 | 210231ABV7H207001238 | 210231ABV7H206002162 | 7*24*NCD | 2020/9/22 16:04:00 | 2020/9/23 14:14:00 | 樊宝强 | 申请RMA，坏件SN：210231ABV7H207001238 | |||||
| 2020092280185 | ticket-202009221136 | ENJLC-200922-005 | 2020/9/22 15:39:20 | SF1088910567934 | 210231A0A6N17B007343 | 210231A0A6X206000164 | 7*24*NCD | 2020/9/22 16:04:00 | 2020/9/23 14:14:00 | 樊宝强 | 申请RMA，坏件SN：210231A0A6N17B007343 | |||||
| 2020092255573 | ticket-202008300268 | EBJLC-200922-007 | 2020/9/22 16:29:41 | 1810000059425 | 210231A2UQN17A000090 | 210231A2UQN1980000V4 | 7*24软件服务 | 2020/9/22 16:53:00 | 2020/9/23 16:00:00 | 孙健 | 麻烦尽快rma | |||||
| 2020092201337 | ticket-202009210408 | ESZLC-200924-004 | 2020/9/22 17:45:25 | 1910000160367 | 210231A2KLX164001690 | 210231A2KLX206000GN7 | 5*8*NBD | 2020/9/24 9:16:00 | 2020/9/24 11:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001690故障申请,麻烦RMA | |||||
| 2020092351692 | ticket-202009211054 | ESZLC-200924-002 | 2020/9/23 9:43:11 | 1910000160391 | 210231A5LLN18500059T | 210231A5LLX19B0000S4 | 7*24*NCD | 2020/9/24 9:16:00 | 2020/9/24 12:30:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500059T故障申请,麻烦RMA | |||||
| 2020092300158 | ticket-202009220804 | ESZLC-200924-003 | 2020/9/23 10:12:49 | 1910000160375 | 210231A0A6N134001458 | 210231A0A6X2040003CJ | 7*24软件服务 | 2020/9/24 9:16:00 | 2020/9/24 12:30:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A0A6N134001458故障申请,麻烦RMA | |||||
| 2020092368991 | ticket-202009190304 | ESZLC-200923-001 | 2020/9/23 14:56:16 | 1910000160309 | 210231A5LLN1860000S3 | 210231A5LLX2060000YD | 7*24*NCD | 2020/9/23 16:45:00 | 2020/9/24 15:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860000S3故障申请,麻烦RMA |