| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023081180136 | ticket-202305070514 | ESZLC-230811-001 | 2023/8/11 9:20:48 | 1310000073549 | 210235A2NWP20A000005 | 219801A3456237V0002J | 5*8*NBD | 2023/8/11 10:00:14 | 2023/8/11 9:49:26 | 2023/8/14 17:30:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000005故障申请,麻烦RMA | ||||
| 2023081152159 | ticket-202308050706 | ESZLC-230811-002 | 2023/8/11 10:24:54 | 1310000073550 | 210231A5LLX20A00014X | 210231A5LLX20B0000QH | 7*24*NCD | 2023/8/11 11:00:32 | 2023/8/11 10:45:30 | 2023/8/14 10:06:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00014X故障申请,麻烦RMA | ||||
| 2023081197650 | ticket-202308090612 | 2023/8/11 11:04:59 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N15B000505故障申请,麻烦RMA | ||||||||||||
| 2023081152069 | ticket-202308090482 | 2023/8/11 11:27:40 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231ABV7H203000226故障申请,麻烦RMA | ||||||||||||
| 2023081195671 | ticket-202307180046 | EFZLC-230811-001 | 2023/8/11 15:21:54 | 122056625 | 210231A6USH186000024 | 210231A6USP21100000Z | 7*24*NCD | 2023/8/14 11:30:43 | 2023/8/11 19:00:00 | 2023/8/14 10:33:00 | 林炜臻 | 210231A6USH186000024、坏件申请rma | ||||
| 2023081112207 | ticket-202308101160 | ESZLC-230811-003 | 2023/8/11 18:01:27 | 1310000073552 | 210231A4UFX2110001X1 | 210231A4UFX21B0001Z0 | 7*24*NCD | 2023/8/11 21:00:25 | 2023/8/11 20:38:14 | 2023/8/14 14:18:00 | 何善恒 | [腾讯RMA申请]网络设备接口模块210231A4UFX2110001X1故障申请,麻烦RMA | ||||
| 2023081477948 | ticket-202308080744 | 2023/8/14 9:22:55 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN174000277故障申请,麻烦RMA | ||||||||||||
| 2023081435073 | ticket-202308120190 | 2023/8/14 10:51:32 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167002200故障申请,麻烦RMA | ||||||||||||
| 2023081455018 | ticket-202308130178 | EGZLC-230814-001 | 2023/8/14 14:56:51 | 1310000126137 | 210231ABV7N2180001LV | 210231ABV7N23500005F | 5*8*NBD | 2023/8/14 16:30:27 | 2023/8/14 16:13:47 | 2023/8/15 9:49:00 | 樊宝强1 | 电源故障，需替换 | ||||
| 2023081503801 | ticket-202305010474 | ESZLC-230815-001 | 2023/8/15 9:39:08 | 1310000073633 | 210235A2NWP20A00000F | 219801A3456237V0002W | 5*8*NBD | 2023/8/15 10:30:57 | 2023/8/15 10:24:02 | 2023/8/16 17:08:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00000F故障申请,麻烦RMA | ||||
| 2023081591092 | ticket-202303310536 | ESZLC-230815-002 | 2023/8/15 9:46:55 | 1310000073634 | 210235A2NWP20A00007L | 219801A3456237V0002X | 5*8*NBD | 2023/8/15 11:00:05 | 2023/8/15 10:35:53 | 2023/8/16 10:32:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00007L故障申请,麻烦RMA | ||||
| 2023081541577 | ticket-202308040200 | EGZLC-230815-001 | 2023/8/15 10:52:19 | 1310000126148 | 210235A2NWP20C00012Y | 219801A3456237V00046 | 5*8*NBD | 2023/8/15 12:00:24 | 2023/8/15 11:46:57 | 2023/8/16 16:02:00 | 钟红鸣1 | [腾讯RMA申请]整机210235A2NWP20C00012Y故障申请,麻烦RMA | ||||
| 2023081655114 | ticket-202308140684 | ENCLC-230816-001 | 2023/8/16 8:34:37 | 121333950 | 210231A5LLX20A0003V6 | 210231A5LLX20B0000GT | 7*24*NCD | 2023/8/16 10:00:33 | 2023/8/16 9:57:09 | 2023/8/16 11:41:15 | 温雪华 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0003V6故障申请,麻烦RMA | ||||
| 2023081669682 | ticket-202308151002 | ESHLC-230816-003 | 2023/8/16 17:49:42 | 1310000107949 | 210231A5LLX20A00009T | 210231A5LLX20C00008M | 7*24*NCD | 2023/8/16 19:00:27 | 2023/8/16 18:32:38 | 2023/8/17 9:52:00 | 徐海荣 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00009T故障申请,麻烦RMA | ||||
| 2023081726636 | ticket-202308010126 | ESZLC-230817-001 | 2023/8/17 9:48:34 | 1310000073664 | 210235A2NWP20A000016 | 219801A3456237V00032 | 5*8*NBD | 2023/8/17 10:30:11 | 2023/8/17 10:22:52 | 2023/8/18 16:26:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000016故障申请,麻烦RMA |