| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023080334978 | ticket-202307290084 | ESZLC-230803-001 | 2023/8/3 14:05:02 | SF1604690226888 | 210235A2NWP20B00005J | 219801A3456237V0001F | 5*8*NBD | 2023/8/3 19:30:09 | 2023/8/3 19:08:04 | 2023/8/4 7:36:16 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B00005J故障申请,麻烦RMA | ||||
| 2023080329624 | ticket-202307210718 | EGZLC-230803-001 | 2023/8/3 17:08:07 | 1310000126065 | 210231A2SNH15C000234 | 210231A2SNH184000337 | 7*24*NCD | 2023/8/3 18:30:52 | 2023/8/3 18:25:53 | 2023/8/4 10:10:00 | 范志江 | [腾讯RMA申请]网络设备电源210231A2SNH15C000234故障申请,麻烦RMA | ||||
| 2023080463222 | ticket-202306161098 | ESZLC-230804-001 | 2023/8/4 10:02:53 | KY4000243193975 | 210235A2NWP20B000051 | 219801A3456237V0001C | 5*8*NBD | 2023/8/4 19:00:45 | 2023/8/4 18:56:08 | 2023/8/7 14:41:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B000051故障申请,麻烦RMA | ||||
| 2023080433111 | ticket-202308030244 | EGZLC-230804-001 | 2023/8/4 10:36:53 | KY4000243194408 | 219801A3456232V0000J | 219801A3456237V0001H | 5*8*NBD | 2023/8/4 19:00:45 | 2023/8/4 18:55:45 | 2023/8/7 10:57:42 | 周俊2 | [腾讯RMA申请]整机219801A3456232V0000J故障申请,麻烦RMA | ||||
| 2023081568786 | ticket-202307010124 | ETJLC-230815-002 | 2023/8/7 10:29:55 | 121853336 | 210235A2NWP209000047 | 219801A3456237V0001P | 5*8*NBD | 2023/8/15 17:34:18 | 2023/8/15 16:20:22 | 2023/8/16 10:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NWP209000047故障申请,麻烦RMA | ||||
| 2023080764865 | ticket-202307251182 | EBJLC-230807-002 | 2023/8/7 15:08:05 | 1810000106975 | 210231A4PRH195000055 | 210231A4PRH2290C0006 | 7*24*NCD | 2023/8/7 16:00:27 | 2023/8/7 15:55:44 | 2023/8/9 14:25:00 | 周璐琪 | [腾讯RMA申请]网络设备板卡210231A4PRH195000055故障申请,麻烦RMA | ||||
| 2023080754644 | ticket-202308040612 | 2023/8/7 18:00:09 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A3C4H166000053故障申请,麻烦RMA | ||||||||||||
| 2023080847844 | ticket-202307040794 | ESZLC-230808-001 | 2023/8/8 9:19:03 | 1310000073516 | 210235A2NWP2130000VQ | 219801A3456237V0002L | 5*8*NBD | 2023/8/8 10:00:37 | 2023/8/8 9:50:51 | 2023/8/8 17:00:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP2130000VQ故障申请,麻烦RMA | ||||
| 2023080832807 | ticket-202308060556 | 2023/8/8 12:13:19 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002972故障申请,麻烦RMA | ||||||||||||
| 2023080800307 | ticket-202308060558 | 2023/8/8 14:52:31 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000437故障申请,麻烦RMA | ||||||||||||
| 2023080894656 | ticket-202308060492 | 2023/8/8 15:03:06 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH191000536故障申请,麻烦RMA | ||||||||||||
| 2023080989544 | ticket-202303301012 | ESZLC-230809-001 | 2023/8/9 10:27:00 | 1310000073545 | 210235A2NWP20A00007V | 219801A3456237V0003L | 5*8*NBD | 2023/8/9 11:30:54 | 2023/8/9 11:23:37 | 2023/8/10 10:47:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00007V故障申请,麻烦RMA | ||||
| 2023080942237 | ticket-202308090870 | 2023/8/9 18:38:31 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX18700054B故障申请,麻烦RMA | ||||||||||||
| 2023081022899 | ticket-202308080408 | 2023/8/10 10:58:10 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH182000016故障申请,麻烦RMA | ||||||||||||
| 2023081059505 | ticket-202308090318 | 2023/8/10 13:49:57 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH165000017故障申请,麻烦RMA |