| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023073167738 | ticket-202307271102 | 2023/7/31 11:20:46 | 7*24*NCD | 210231A5LLN1850001LT 模块RMA | ||||||||||||
| 2023073162681 | ticket-202307290128 | 2023/7/31 12:32:09 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH202000035故障申请,麻烦RMA | ||||||||||||
| 2023073161634 | ticket-202307030872 | ENJLC-230731-002 | 2023/7/31 15:33:10 | SF1674711723306 | 210235A2NWP2130000G3 | 219801A3456237V00002 | 5*8*NBD | 2023/7/31 19:30:28 | 2023/7/31 19:15:01 | 2023/8/1 7:08:08 | 王家莉 | [腾讯RMA申请]整机210235A2NWP2130000G3故障申请,麻烦RMA | ||||
| 2023073166433 | ticket-202307240284 | ESHLC-230731-007 | 2023/7/31 17:32:08 | SF1658861400843 | 210235A2NWP209000005 | 219801A3456237V0000X | 5*8*NBD | 2023/7/31 19:30:28 | 2023/7/31 19:14:33 | 2023/8/1 7:56:16 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000005故障申请,麻烦RMA | ||||
| 2023073135264 | ticket-202307190608 | 2023/7/31 22:19:22 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX21B0000FX故障申请,麻烦RMA | ||||||||||||
| 2023080186349 | ticket-202307310388 | 2023/8/1 9:13:51 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X2110003LL故障申请,麻烦RMA | ||||||||||||
| 2023080179477 | ticket-202307310796 | EBJLC-230801-001 | 2023/8/1 9:18:31 | 1810000104960 | 219803A00K6233V00053 | 210231AEW9H2160C00BF | 5*8*NBD | 2023/8/1 11:30:16 | 2023/8/1 11:10:37 | 2023/8/2 9:16:00 | 李静 | [腾讯RMA申请]网络设备板卡219803A00K6233V00053故障申请,麻烦RMA | ||||
| 2023080182024 | ticket-202307220434 | ENJLC-230801-001 | 2023/8/1 10:16:34 | SF1668637220312 | 210235A2NWP2130000Y8 | 219801A3456236V0000F | 5*8*NBD | 2023/8/1 20:00:47 | 2023/8/1 19:49:15 | 2023/8/2 12:15:42 | 张萍 | [腾讯RMA申请]整机210235A2NWP2130000Y8故障申请,麻烦RMA | ||||
| 2023080124691 | ticket-202307310064 | ESHLC-230801-004 | 2023/8/1 16:24:23 | 1310000107653 | 210231A5LLX2070002MC | 210231A5LLX21300007W | 7*24*NCD | 2023/8/1 17:00:56 | 2023/8/1 16:41:42 | 2023/8/2 10:16:00 | 翁玮敏 | [腾讯RMA申请]网络设备接口模块210231A5LLX2070002MC故障申请,麻烦RMA | ||||
| 2023080106084 | ticket-202307270384 | 2023/8/1 16:53:41 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4QGH18C000052故障申请,麻烦RMA | ||||||||||||
| 2023080256126 | ticket-202307300050 | ET_USA(E)LC-230802-001 | 2023/8/2 9:25:49 | 无 | 210231A0QMH213011359 | 210231A0QMH197002748 | 7*24*4 | 2023/8/3 10:00:25 | 2023/8/2 9:49:00 | 2023/8/2 10:00:00 | 商钟杰 | [腾讯RMA申请]网络设备电源210231A0QMH213011359故障申请,麻烦RMA | ||||
| 2023080249917 | ticket-202307290252 | 2023/8/2 10:47:23 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QDH17C000111故障申请,麻烦RMA | ||||||||||||
| 2023080255591 | ticket-202307211128 | ESZLC-230802-001 | 2023/8/2 13:13:09 | 1310000073500 | 210235A2QJP20B00000G | 210235A2QJP2240000J5 | 5*8*NBD | 2023/8/2 14:30:28 | 2023/8/2 14:15:17 | 2023/8/3 15:05:00 | 何善恒 | 白盒海力士内存故障，需替换整机 | ||||
| 2023080280215 | ticket-202307210858 | ESZLC-230802-002 | 2023/8/2 16:26:44 | 1310000126083 | 210235A2NWP20A00001N | 219801A3456236V00009 | 5*8*NBD | 2023/8/2 17:30:39 | 2023/8/2 17:08:29 | 2023/8/3 11:31:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00001N故障申请,麻烦RMA | ||||
| 2023080288520 | ticket-202307060018 | EGZLC-230802-004 | 2023/8/2 19:19:10 | 1310000126075 | 210235A2NWP21300004V | 219801A3456236V00008 | 5*8*NBD | 2023/8/3 9:30:16 | 2023/8/2 20:00:10 | 2023/8/3 17:43:00 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP21300004V故障申请,麻烦RMA |