| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023072548274 | ticket-202307010332 | ESHLC-230725-001 | 2023/7/25 14:44:33 | SF1515233905601 | 210235A2NWP2130000YY | 219801A3456235V0000K | 5*8*NBD | 2023/7/25 18:01:02 | 2023/7/25 17:48:04 | 2023/7/26 7:06:47 | 徐海荣 | [腾讯RMA申请]整机210235A2NWP2130000YY故障申请,麻烦RMA | ||||
| 2023072609063 | ticket-202307230258 | ESZLC-230726-001 | 2023/7/26 9:14:19 | KY4000289084682 | 210235A2NWP20A000058 | 219801A3456236V0000H | 5*8*NBD | 2023/7/26 17:30:32 | 2023/7/26 17:23:26 | 2023/7/27 11:23:39 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000058故障申请,麻烦RMA | ||||
| 2023072617091 | ticket-202307201038 | ENJLC-230726-001 | 2023/7/26 9:55:38 | 441921746938 | 210235A2NWP2130000FQ | 219801A3456236V00011 | 5*8*NBD | 2023/7/26 11:30:06 | 2023/7/26 11:06:59 | 2023/7/28 14:56:51 | 张萍 | [腾讯RMA申请]整机210235A2NWP2130000FQ故障申请,麻烦RMA | ||||
| 2023072661326 | ticket-202307220516 | 2023/7/26 11:01:40 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH198000332故障申请,麻烦RMA | ||||||||||||
| 2023072672167 | ticket-202307130990 | ETJLC-230726-001 | 2023/7/26 11:59:36 | SF1512271889249 | 210235A2NWP209000031 | 219801A3456236V0000Q | 5*8*NBD | 2023/7/27 8:30:15 | 2023/7/26 17:19:11 | 2023/7/27 9:47:33 | 王鑫 | [腾讯RMA申请]整机210235A2NWP209000031故障申请,麻烦RMA | ||||
| 2023072667359 | ticket-202307180846 | 2023/7/26 17:22:46 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2UQN17B000067故障申请,麻烦RMA | ||||||||||||
| 2023072635688 | ticket-202307180846 | 2023/7/26 17:23:40 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2UQX21600004G故障申请,麻烦RMA | ||||||||||||
| 2023072707432 | ticket-202307080096 | EGZLC-230727-001 | 2023/7/27 13:05:04 | 441921746956 | 210235A2NWP21300019Q | 219801A3456236V0000D | 5*8*NBD | 2023/7/27 16:00:35 | 2023/7/27 15:38:26 | 2023/7/31 5:39:44 | 钟红鸣 | [腾讯RMA申请]整机210235A2NWP21300019Q故障申请,麻烦RMA | ||||
| 2023072810987 | ticket-202307270842 | ESZLC-230728-001 | 2023/7/28 10:53:52 | 1310000073447 | 210231A5LLX2080002QP | 210231A5LLX2130000WB | 7*24*NCD | 2023/7/28 12:00:11 | 2023/7/28 11:36:33 | 2023/7/31 8:36:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080002QP故障申请,麻烦RMA | ||||
| 2023072839449 | ticket-202307200882 | ESHLC-230728-002 | 2023/7/28 11:31:22 | 1310000107669 | 210231AG7UH2160C00B8 | 210231ABV7N235000055 | 5*8*NBD | 2023/7/28 14:00:49 | 2023/7/28 13:33:12 | 2023/7/31 10:21:00 | 黄胜男 | [腾讯RMA申请]网络设备电源210231AG7UH2160C00B8故障申请,麻烦RMA | ||||
| 2023072825898 | ticket-202307270506 | ETJLC-230728-001 | 2023/7/28 17:25:39 | SF1628662717600 | 210235A2NWP20B00003T | 219801A3456236V0000Z | 5*8*NBD | 2023/7/29 10:30:18 | 2023/7/29 10:10:48 | 2023/8/1 7:07:43 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20B00003T故障申请,麻烦RMA | ||||
| 2023072859446 | ticket-202307250982 | EGZLC-230728-003 | 2023/7/28 17:46:37 | KY4000211111650 | 210235A2NWP20C000142 | 219801A3456236V00005 | 5*8*NBD | 2023/7/29 17:30:15 | 2023/7/29 17:11:52 | 2023/7/31 16:07:01 | 钟红鸣 | [腾讯RMA申请]整机210235A2NWP20C000142故障申请,麻烦RMA | ||||
| 2023072803462 | ticket-202307060362 | EGZLC-230728-004 | 2023/7/28 19:02:53 | KY4000211111665 | 210235A2NWP213000010 | 219801A3456236V0001B | 5*8*NBD | 2023/7/29 17:30:15 | 2023/7/29 17:11:30 | 2023/7/31 14:31:59 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP213000010故障申请,麻烦RMA | ||||
| 2023073135088 | ticket-202307280018 | 2023/7/31 10:20:10 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX1870000R9故障申请,麻烦RMA | ||||||||||||
| 2023073125231 | ticket-202307251182 | EBJLC-230731-001 | 2023/7/31 10:31:41 | 1810000104964 | 210231A4PRH195000076 | 210231A4PRH2250C0002 | 7*24*NCD | 2023/7/31 12:00:57 | 2023/7/31 11:56:55 | 2023/8/3 14:30:00 | 周璐琪 | [腾讯RMA申请]网络设备板卡210231A4PRH195000076故障申请,麻烦RMA |