| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023071937505 | ticket-202307190704 | ESZLC-230719-001 | 2023/7/19 16:03:03 | 1310000128165 | 210231ABV8H2160C06M4 | 210231ABV8H209009154 | 7*24*NCD | 2023/7/19 19:00:35 | 2023/7/19 18:38:43 | 2023/7/20 10:59:00 | 周俊2 | [腾讯RMA申请]网络设备板卡210231ABV8H2140C00TC,网络设备板卡210231ABV8H2160C06M4故障申请,麻烦RMA | ||||
| 2023071940079 | ticket-202307180616 | ENCLC-230719-001 | 2023/7/19 16:41:41 | 121333934 | 210231A5LLX20A000490 | 210231A5LLX2050000GY | 7*24*NCD | 2023/7/19 17:30:08 | 2023/7/19 17:06:53 | 2023/7/20 10:00:16 | 温雪华 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A000490故障申请,麻烦RMA | ||||
| 2023072069047 | ticket-202307070922 | ESHLC-230720-002 | 2023/7/20 15:43:08 | SF1515233906192 | 210235A2NWP21100005Y | 219801A3456236V0000R | 5*8*NBD | 2023/7/20 17:00:34 | 2023/7/20 16:45:46 | 2023/7/21 10:19:41 | 阮华丽 | [腾讯RMA申请]整机210235A2NWP21100005Y故障申请,麻烦RMA | ||||
| 2023072060614 | ticket-202306290924 | EGZLC-230720-002 | 2023/7/20 18:22:45 | 1310000128146 | 210235A2NWP2130000MY | 219801A3456236V0000X | 5*8*NBD | 2023/7/20 19:00:10 | 2023/7/20 18:50:15 | 2023/7/21 11:13:00 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP2130000MY故障申请,麻烦RMA | ||||
| 2023072121083 | ticket-202304190686 | ESZLC-230721-001 | 2023/7/21 9:23:53 | 1310000073345 | 210235A2NWP20A000017 | 219801A3456236V00012 | 5*8*NBD | 2023/7/21 10:30:50 | 2023/7/21 10:24:06 | 2023/7/24 17:19:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000017故障申请,麻烦RMA | ||||
| 2023072141139 | ticket-202307191012 | 2023/7/21 13:57:21 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QDH168000009故障申请,麻烦RMA | ||||||||||||
| 2023072169970 | ticket-202307210806 | 2023/7/21 16:02:06 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH18A000041故障申请,麻烦RMA | ||||||||||||
| 2023072159576 | ticket-202307200822 | ESZLC-230721-002 | 2023/7/21 16:14:22 | 1310000073348 | 210235A2NWP216000008 | 219801A3456236V0000B | 5*8*NBD | 2023/7/21 17:00:05 | 2023/7/21 16:48:02 | 2023/7/24 10:09:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP216000008故障申请,麻烦RMA | ||||
| 2023072433095 | ticket-202305010468 | ESZLC-230724-001 | 2023/7/24 10:03:33 | 1310000128131 | 210235A2NWP20A00007P | 219801A3456236V00002 | 5*8*NBD | 2023/7/24 12:30:51 | 2023/7/24 12:09:30 | 2023/7/25 17:21:00 | 张军艺 | 210235A2NWP20A00007P 整机RMA | ||||
| 2023072406195 | ticket-202307210718 | EGZLC-230724-003 | 2023/7/24 14:47:27 | 1310000128118 | 210231A2SNH15B000284 | 210231A2SNH2290C01LT | 7*24*NCD | 2023/7/24 17:30:17 | 2023/7/24 17:12:13 | 2023/7/25 15:34:00 | 范志江 | [腾讯RMA申请]网络设备电源210231A2SNH15B000284故障申请,麻烦RMA | ||||
| 2023072438852 | ticket-202307211196 | EGZLC-230724-004 | 2023/7/24 15:52:00 | 1310000128115 | 210235A2NWP214000099 | 219801A3456236V0000C | 5*8*NBD | 2023/7/24 17:00:08 | 2023/7/24 16:31:32 | 2023/7/25 9:46:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP214000099故障申请,麻烦RMA | ||||
| 2023072492768 | ticket-202307220460 | ENCLC-230724-001 | 2023/7/24 16:01:47 | 121333938 | 210231A5LLX20A000424 | 210231A5LLX2220000DF | 7*24*NCD | 2023/7/25 11:01:00 | 2023/7/25 10:34:51 | 2023/7/26 10:15:07 | 温雪华 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A000424故障申请,麻烦RMA | ||||
| 2023072524794 | ticket-202307240776 | 2023/7/25 9:26:50 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A0A8N172000476故障申请,麻烦RMA | ||||||||||||
| 2023072514606 | ticket-202305010396 | ETJLC-230725-001 | 2023/7/25 9:46:37 | SF1512271889197 | 210235A2NWP20B00009Y | 219801A3456236V0000Y | 5*8*NBD | 2023/7/25 18:01:02 | 2023/7/25 17:33:17 | 2023/7/26 6:41:47 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20B00009Y故障申请,麻烦RMA | ||||
| 2023072532636 | ticket-202307211026 | ENJLC-230725-001 | 2023/7/25 14:03:03 | SF1515233905595 | 210231A0QMH203000186 | 210231A0QMH2210C0309 | 7*24*NCD | 2023/7/25 18:01:02 | 2023/7/25 17:45:59 | 2023/7/26 10:12:01 | 张萍 | [腾讯RMA申请]网络设备电源210231A0QMH203000186故障申请,麻烦RMA |