| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023071329645 | ticket-202307120302 | ESGPLC-230713-001 | 2023/7/13 12:33:12 | XRSGPLC2307130001 | 210231ABV7N2180001ZC | 210231ABV7H209003742 | 5*8*NBD | 2023/7/16 17:30:35 | 2023/7/13 15:00:00 | 2023/7/14 17:45:00 | 新加坡-DRT乐阳 | [腾讯RMA申请]网络设备电源210231ABV7N2180001ZC故障申请,麻烦RMA | ||||
| 2023071344093 | ticket-202306010696 | ETJLC-230713-001 | 2023/7/13 17:14:36 | 122038538 | 210235A2NWP20B00002P | 219801A3456236V0000S | 5*8*NBD | 2023/7/14 8:30:35 | 2023/7/14 8:28:01 | 2023/7/14 10:00:00 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20B00002P故障申请,麻烦RMA | ||||
| 2023071493838 | ticket-202307041136 | EBJLC-230714-003 | 2023/7/14 17:51:54 | 1810000104998 | 210231A4UFX22400021P | 210231A4UFX22800037L | 7*24*NCD | 2023/7/14 18:30:18 | 2023/7/14 18:17:18 | 2023/7/17 14:25:00 | 周璐琪 | 您好，请帮忙开RMA，谢谢 | ||||
| 2023071751245 | ticket-202307160140 | ETJLC-230717-001 | 2023/7/17 10:28:43 | 122038671 | 210235A2NWP21300020H | 219801A3456236V0000J | 5*8*NBD | 2023/7/17 11:00:37 | 2023/7/17 10:58:36 | 2023/7/18 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP21300020H故障申请,麻烦RMA | ||||
| 2023071786543 | ticket-202307030232 | ECQLC-230717-002 | 2023/7/17 10:31:23 | 120835225 | 210235A2NWP211000061 | 219801A3456236V00017 | 5*8*NBD | 2023/7/17 11:30:48 | 2023/7/17 11:02:00 | 2023/7/18 10:50:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP211000061故障申请,麻烦RMA | ||||
| 2023071758176 | ticket-202307140368 | 2023/7/17 11:23:42 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B5V故障申请,麻烦RMA | ||||||||||||
| 2023071742651 | ticket-202307150476 | 2023/7/17 16:24:22 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLN18B00011P故障申请,麻烦RMA | ||||||||||||
| 2023071713729 | ticket-202307170586 | 2023/7/17 17:38:19 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126004337故障申请,麻烦RMA | ||||||||||||
| 2023071713657 | ticket-202307140924 | 2023/7/17 17:58:58 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX1860006PD故障申请,麻烦RMA | ||||||||||||
| 2023071826938 | ticket-202307170094 | 2023/7/18 12:33:50 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000598故障申请,麻烦RMA | ||||||||||||
| 2023071880191 | ticket-202305121604 | ETJLC-230718-001 | 2023/7/18 16:46:07 | SF1139500569537 | 210235A2NWP20B00005K | 219801A3456236V0000W | 5*8*NBD | 2023/7/18 18:00:56 | 2023/7/18 17:32:48 | 2023/7/19 9:44:04 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20B00005K故障申请,麻烦RMA | ||||
| 2023071806826 | ticket-202307101420 | EBJLC-230718-003 | 2023/7/18 17:59:38 | SF1512441621937 | 210235A2NWP213000181 | 219801A3456236V0000L | 5*8*NBD | 2023/7/18 19:30:26 | 2023/7/18 19:09:03 | 2023/7/19 12:27:32 | 林景 | [腾讯RMA申请]整机210235A2NWP213000181故障申请,麻烦RMA | ||||
| 2023071925074 | ticket-202305070564 | ENJLC-230719-001 | 2023/7/19 9:07:30 | KY4000296058369 | 210235A2NWP213000051 | 219801A3456236V0000T | 5*8*NBD | 2023/7/21 10:00:40 | 2023/7/19 18:00:00 | 2023/7/21 17:09:30 | 王家莉 | [腾讯RMA申请]整机210235A2NWP213000051故障申请,麻烦RMA | ||||
| 2023071987559 | ticket-202305220022 | ESHLC-230719-002 | 2023/7/19 10:00:48 | 1310000107690 | 210235A2NWP20B0000C7 | 219801A3456236V00007 | 5*8*NBD | 2023/7/19 10:30:08 | 2023/7/19 10:21:24 | 2023/7/20 16:05:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP20B0000C7故障申请,麻烦RMA | ||||
| 2023071961699 | ticket-202307190704 | ESZLC-230719-002 | 2023/7/19 16:02:50 | 1310000128165 | 210231ABV8H2140C00TC | 210231ABV8H2160C05YF | 7*24*NCD | 2023/7/19 19:00:35 | 2023/7/19 18:38:43 | 2023/7/20 10:59:00 | 周俊2 | [腾讯RMA申请]网络设备板卡210231ABV8H2140C00TC,网络设备板卡210231ABV8H2160C06M4故障申请,麻烦RMA |