| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023070443710 | ticket-202307030274 | 2023/7/4 15:01:39 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850004ZY故障申请,麻烦RMA | ||||||||||||
| 2023070405126 | ticket-202306291216 | ETJLC-230704-002 | 2023/7/4 17:24:02 | SF1698530343260 | 210235A2NWP20A00008Z | 219801A3456236V00018 | 5*8*NBD | 2023/7/5 19:30:09 | 2023/7/5 19:27:43 | 2023/7/10 10:31:09 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20A00008Z故障申请,麻烦RMA | ||||
| 2023070547503 | ticket-202307030718 | EGZLC-230705-001 | 2023/7/5 15:10:02 | 1310000128355 | 210231A5CHH2220C000G | 210231A5CHH2190C000T | 7*24*NCD | 2023/7/5 16:00:56 | 2023/7/5 15:41:10 | 2023/7/5 17:10:00 | 魏晨 | [腾讯RMA申请]网络设备电源210231A5CHH2220C000G故障申请,麻烦RMA | ||||
| 2023070518390 | ticket-202307041088 | ESHLC-230705-002 | 2023/7/5 15:54:12 | 1310000107579 | 210231A5LLX20A00012F | 210231A5LLX21300002F | 7*24*NCD | 2023/7/5 17:00:18 | 2023/7/5 16:42:11 | 2023/7/6 14:00:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00012F故障申请,麻烦RMA | ||||
| 2023070550517 | ticket-202307050588 | 2023/7/5 18:37:40 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A2UVH198000045故障申请,麻烦RMA | ||||||||||||
| 2023070600849 | ticket-202306230186 | ESZLC-230706-001 | 2023/7/6 10:54:41 | 1310000128342 | 210235A2NWP2130000F6 | 219801A3456236V00019 | 5*8*NBD | 2023/7/6 11:30:22 | 2023/7/6 11:28:37 | 2023/7/7 17:30:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP2130000F6故障申请,麻烦RMA | ||||
| 2023070607868 | ticket-202306170076 | ESJLC-230706-002 | 2023/7/6 14:53:07 | SF1139500569528 | 210235A2NWP2130000J1 | 219801A3456236V0000G | 5*8*NBD | 2023/7/6 15:30:41 | 2023/7/6 15:14:41 | 2023/7/7 16:40:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP2130000J1故障申请,麻烦RMA | ||||
| 2023070755730 | ticket-202305121042 | ECQLC-230707-001 | 2023/7/7 14:24:24 | 120726587 | 210235A2NWP21100004Y | 219801A3456236V00003 | 5*8*NBD | 2023/7/7 15:00:56 | 2023/7/7 14:58:30 | 2023/7/10 15:30:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP21100004Y故障申请,麻烦RMA | ||||
| 2023071071567 | ticket-202307090516 | ESHLC-230710-001 | 2023/7/10 10:05:44 | 1310000107594 | 210231A5LLX2070002MH | 210231A5LLX234000001 | 7*24*NCD | 2023/7/10 11:30:57 | 2023/7/10 11:23:15 | 2023/7/11 10:16:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX2070002MH故障申请,麻烦RMA | ||||
| 2023071004874 | ticket-202307090296 | 2023/7/10 18:28:23 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH193000032故障申请,麻烦RMA | ||||||||||||
| 2023071120486 | ticket-202307110020 | ENJLC-230711-002 | 2023/7/11 8:55:30 | SF1515233905716 | 210231AG7XP222000669 | 210231A0QMH2210C029Q | 5*8*NBD | 2023/7/11 18:30:25 | 2023/7/11 18:10:17 | 2023/7/12 9:38:30 | 王家莉 | [腾讯RMA申请]网络设备电源210231AG7XP222000669故障申请,麻烦RMA | ||||
| 2023071135341 | ticket-202304300536 | ENJLC-230711-003 | 2023/7/11 9:07:15 | SF1512441640919 | 210235A2NWP20A000001 | 219801A3456235V00007 | 5*8*NBD | 2023/7/11 11:30:59 | 2023/7/11 11:29:47 | 2023/7/13 17:33:10 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000001故障申请,麻烦RMA | ||||
| 2023071125295 | ticket-202305191316 | ESZLC-230711-001 | 2023/7/11 14:24:07 | 1310000073275 | 210235A2NWP20A00003C | 219801A3456236V0000N | 5*8*NBD | 2023/7/11 15:30:19 | 2023/7/11 15:12:56 | 2023/7/12 10:15:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00003C故障申请,麻烦RMA | ||||
| 2023071124574 | ticket-202307110730 | EGZLC-230712-001 | 2023/7/11 18:32:01 | 1310000128265 | 210235A2NWP21A0000V0 | 219801A3456236V0000K | 5*8*NBD | 2023/7/12 8:30:15 | 2023/7/12 8:13:39 | 2023/7/13 16:16:00 | 刘宣岑 | [腾讯RMA申请]整机210235A2NWP21A0000V0故障申请,麻烦RMA | ||||
| 2023071224286 | ticket-202307070506 | ESHLC-230712-001 | 2023/7/12 16:11:56 | 1310000107604 | 210235A2NWP20900001N | 219801A3456236V0000V | 5*8*NBD | 2023/7/12 17:00:09 | 2023/7/12 16:30:47 | 2023/7/13 9:54:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900001N故障申请,麻烦RMA |