| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023062845296 | ticket-202306020440 | ESHLC-230628-003 | 2023/6/28 9:46:43 | KY4000177523088 | 210235A2NWP2130000T2 | 219801A3456234V00011 | 5*8*NBD | 2023/6/28 15:00:17 | 2023/6/28 14:55:30 | 2023/6/29 10:06:37 | elichchen | [腾讯RMA申请]整机210235A2NWP2130000T2故障申请,麻烦RMA | ||||
| 2023062805810 | ticket-202306260828 | 2023/6/28 17:29:19 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH19B000098故障申请,麻烦RMA | ||||||||||||
| 2023062941250 | ticket-202304080780 | ESZLC-230629-001 | 2023/6/29 15:43:45 | SF1139500570954 | 210235A2NWP20A00007M | 219801A3456233V0001T | 5*8*NBD | 2023/6/29 16:30:41 | 2023/6/29 16:17:54 | 2023/7/3 17:02:22 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00007M故障申请,麻烦RMA | ||||
| 2023063014517 | ticket-202306010902 | EGZLC-230630-001 | 2023/6/30 11:08:18 | SF1504705325577 | 210235A2NWP213000094 | 219801A3456235V00009 | 5*8*NBD | 2023/6/30 19:00:51 | 2023/6/30 18:37:19 | 2023/7/3 11:11:16 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP213000094故障申请,麻烦RMA | ||||
| 2023063046559 | ticket-202302270794 | ETJLC-230630-001 | 2023/6/30 11:35:32 | SF1670762446535 | 210235A2NWP20C00019P | 219801A3456232V0000Q | 5*8*NBD | 2023/6/30 15:00:42 | 2023/6/30 14:38:03 | 2023/7/3 9:24:43 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C00019P故障申请,麻烦RMA | ||||
| 2023063089261 | ticket-202306140436 | ESJLC-230630-001 | 2023/6/30 11:50:50 | 119352295 | 210235A2NWP21300012L | 219801A3456235V0000N | 5*8*NBD | 2023/7/3 14:30:16 | 2023/7/2 12:00:00 | 2023/7/3 16:00:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP21300012L故障申请,麻烦RMA | ||||
| 2023063072388 | ticket-202306130688 | EGZLC-230630-002 | 2023/6/30 15:55:04 | KY8000071083090 | 210235A2NWP209000011 | 219801A3456232V00015 | 5*8*NBD | 2023/7/2 10:00:25 | 2023/6/30 0:00:00 | 2023/7/3 9:52:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP209000011故障申请,麻烦RMA | ||||
| 2023070379778 | ticket-202304120112 | ESZLC-230703-001 | 2023/7/3 9:35:50 | SF1670761873610 | 210235A2NWP20A00006J | 219801A3456236V00006 | 5*8*NBD | 2023/7/3 20:00:51 | 2023/7/3 19:36:40 | 2023/7/4 17:16:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00006J故障申请,麻烦RMA | ||||
| 2023070337256 | ticket-202306061168 | ESHLC-230703-001 | 2023/7/3 9:43:19 | SF1664682401679 | 210235A2NWP2130000VV | 219801A3456236V0000M | 5*8*NBD | 2023/7/3 20:00:51 | 2023/7/3 19:36:35 | 2023/7/4 11:18:15 | 阮华丽 | [腾讯RMA申请]整机210235A2NWP2130000VV故障申请,麻烦RMA | ||||
| 2023070375993 | ticket-202305020396 | ETJLC-230703-001 | 2023/7/3 9:57:04 | SF1618020752120 | 210235A2NWP20B00001F | 219801A3456236V00016 | 5*8*NBD | 2023/7/3 20:00:51 | 2023/7/3 19:36:47 | 2023/7/4 11:48:13 | 王鑫 | [腾讯RMA申请]整机210235A2NWP20B00001F故障申请,麻烦RMA | ||||
| 2023070378074 | ticket-202306291280 | ESJLC-230703-001 | 2023/7/3 11:07:26 | 119352293 | 210235A3HEH209000763 | 210235A3HEH2310C000C | 7*24*NCD | 2023/7/4 9:30:47 | 2023/7/3 18:00:00 | 2023/7/4 16:31:52 | 高虹 | [腾讯RMA申请]整机210235A3HEH209000763故障申请,麻烦RMA | ||||
| 2023070364108 | ticket-202307030384 | 2023/7/3 16:05:16 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A0A8N123000692故障申请,麻烦RMA | ||||||||||||
| 2023070352617 | ticket-202307020268 | ESHLC-230703-003 | 2023/7/3 17:58:21 | SF1376229553500 | 210235A2NWP20900004T | 219801A3456236V0000P | 5*8*NBD | 2023/7/3 20:00:51 | 2023/7/3 19:36:58 | 2023/7/4 10:09:57 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900004T故障申请,麻烦RMA | ||||
| 2023070480555 | ticket-202306290560 | ESHLC-230704-001 | 2023/7/4 9:21:14 | SF1407218942371 | 210235A2NWP2130000F8 | 219801A3456233V00007 | 5*8*NBD | 2023/7/6 10:30:05 | 2023/7/4 17:00:00 | 2023/7/6 9:57:32 | 徐海荣 | [腾讯RMA申请]整机210235A2NWP2130000F8故障申请,麻烦RMA | ||||
| 2023070461577 | ticket-202306300214 | ESHLC-230704-002 | 2023/7/4 14:53:20 | SF1376254909450 | 210235A2NWP211000091 | 219801A3456236V00015 | 5*8*NBD | 2023/7/5 19:30:09 | 2023/7/5 19:27:48 | 2023/7/6 15:37:22 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP211000091故障申请,麻烦RMA |