| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023062054220 | ticket-202306120144 | ENJLC-230620-001 | 2023/6/20 10:59:14 | SF1500045338344 | 210231A5LLX20A00000P | 210231A5LLX20C00008S | 7*24*NCD | 2023/6/20 13:00:06 | 2023/6/20 12:58:15 | 2023/6/21 9:33:00 | 张伟华 | 210231A5LLX20A00000P 坏件申请rma | ||||
| 2023062039813 | ticket-202306120212 | 2023/6/20 11:10:27 | 7*24*4 | 板卡故障，麻烦RMA | ||||||||||||
| 2023062190571 | ticket-202306190482 | 2023/6/21 10:27:08 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX198000R0Y故障申请,麻烦RMA | ||||||||||||
| 2023062138312 | ticket-202306190292 | EGZLC-230621-003 | 2023/6/21 12:37:30 | 1310000128561 | 210235A2NWP20C0000N2 | 219801A3456235V0000Z | 5*8*NBD | 2023/6/21 13:30:33 | 2023/6/21 13:12:35 | 2023/6/25 9:28:00 | 刘宣岑 | [腾讯RMA申请]整机210235A2NWP20C0000N2故障申请,麻烦RMA | ||||
| 2023062127100 | ticket-202306140158 | EBJLC-230621-005 | 2023/6/21 16:15:07 | 1810000104525 | 210235A2NWP2130001ZG | 219801A3456235V0000G | 5*8*NBD | 2023/6/21 17:00:32 | 2023/6/21 16:38:24 | 2023/6/25 8:35:00 | 王艳龙 | [腾讯RMA申请]整机210235A2NWP2130001ZG故障申请,麻烦RMA | ||||
| 2023062187694 | ticket-202306200866 | 2023/6/21 17:12:32 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX198000R1J故障申请,麻烦RMA | ||||||||||||
| 2023062110535 | ticket-202306110576 | ETJLC-230621-002 | 2023/6/21 17:52:15 | 119900462 | 210235A2NWP20B00004B | 219801A3456235V0000T | 5*8*NBD | 2023/6/22 11:00:09 | 2023/6/22 10:56:56 | 2023/6/25 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00004B故障申请,麻烦RMA | ||||
| 2023062545585 | ticket-202306230172 | ESZLC-230625-001 | 2023/6/25 9:16:17 | 1310000073030 | 210231ABV7H207002088 | 210231ABV7N23500004V | 7*24*NCD | 2023/6/25 16:00:11 | 2023/6/25 15:35:38 | 2023/6/26 16:54:00 | 张军艺 | [腾讯RMA申请]网络设备电源210231ABV7H207002088故障申请,麻烦RMA | ||||
| 2023062588110 | ticket-202306220724 | ENJLC-230625-001 | 2023/6/25 14:49:34 | SF1505404658588 | 210231A5LLX20A00015V | 210231A5LLX2220000DP | 7*24*NCD | 2023/6/25 16:00:11 | 2023/6/25 15:40:47 | 2023/6/26 9:11:00 | 张伟华 | RMA 210231A5LLX20A00015V | ||||
| 2023062648158 | ticket-202304150604 | EGZLC-230626-003 | 2023/6/26 11:32:17 | 1310000128513 | 210235A2NWP20B000011 | 219801A3456235V0000B | 5*8*NBD | 2023/6/26 12:00:28 | 2023/6/26 11:57:44 | 2023/6/27 10:13:00 | 刘宣岑 | [腾讯RMA申请]整机210235A2NWP20B000011故障申请,麻烦RMA | ||||
| 2023062652503 | ticket-202303231200 | ESZLC-230626-001 | 2023/6/26 16:41:00 | 1310000073062 | 210235A2NWP20A00007D | 219801A3456235V00002 | 5*8*NBD | 2023/6/26 18:00:41 | 2023/6/26 17:29:44 | 2023/6/27 17:50:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00007D故障申请,麻烦RMA | ||||
| 2023062678167 | ticket-202306140444 | ENJLC-230626-003 | 2023/6/26 17:07:51 | 1880000080125 | 210235A2NWP21200001B | 219801A3456234V0001B | 5*8*NBD | 2023/6/26 18:00:41 | 2023/6/26 17:59:08 | 2023/6/27 10:21:00 | 闵嘉 | [腾讯RMA申请]整机210235A2NWP21200001B故障申请,麻烦RMA | ||||
| 2023062771108 | ticket-202305250950 | ESHLC-230627-001 | 2023/6/27 10:01:58 | 1310000107516 | 210235A2NWP2130000PM | 219801A3456232V00016 | 5*8*NBD | 2023/6/27 11:00:50 | 2023/6/27 10:59:03 | 2023/6/28 11:15:00 | 阮华丽 | [腾讯RMA申请]整机210235A2NWP2130000PM故障申请,麻烦RMA | ||||
| 2023062761586 | ticket-202306180096 | EGZLC-230627-001 | 2023/6/27 11:31:56 | KY4000137520646 | 210235A2NWP20B00003R | 219801A3456235V0000Y | 5*8*NBD | 2023/6/27 17:30:29 | 2023/6/27 17:09:42 | 2023/6/28 13:56:57 | 刘宣岑 | [腾讯RMA申请]整机210235A2NWP20B00003R故障申请,麻烦RMA | ||||
| 2023062820944 | ticket-202302200306 | ETJLC-230628-001 | 2023/6/28 9:32:54 | 119900425 | 210235A2NWP20C00017B | 219801A3456233V0000R | 5*8*NBD | 2023/6/28 11:00:46 | 2023/6/28 10:42:34 | 2023/6/29 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C00017B故障申请,麻烦RMA |