| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023061312102 | ticket-202306040116 | EGZLC-230613-002 | 2023/6/13 15:23:07 | KY4000171538425 | 210235A2NWP213000038 | 219801A3456233V0001B | 5*8*NBD | 2023/6/13 17:30:37 | 2023/6/13 17:00:00 | 2023/6/14 10:52:58 | 周俊2 | [腾讯RMA申请]整机210235A2NWP213000038故障申请,麻烦RMA | ||||
| 2023061354886 | ticket-202306100280 | EGZLC-230613-003 | 2023/6/13 15:23:53 | KY4000171538425 | 210235A2NWP2190000MX | 219801A3456233V0001X | 5*8*NBD | 2023/6/13 17:30:37 | 2023/6/13 17:00:00 | 2023/6/14 10:52:58 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2190000MX故障申请,麻烦RMA | ||||
| 2023061323723 | nbroker-202306130894 | 2023/6/13 15:31:35 | 7*24*NCD | [腾讯RMA申请]网络设备线缆VSN150606080119故障申请,麻烦RMA cc | ||||||||||||
| 2023061487621 | ticket-202306110328 | 2023/6/14 16:09:59 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX172001444故障申请,麻烦RMA | ||||||||||||
| 2023061412283 | ticket-202305280100 | ETJLC-230614-001 | 2023/6/14 16:40:33 | 119900479 | 210235A2NWP20A000068 | 219801A3456234V0000N | 5*8*NBD | 2023/6/14 17:00:26 | 2023/6/14 16:53:36 | 2023/6/15 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A000068故障申请,麻烦RMA | ||||
| 2023061574536 | ticket-202306070696 | ESZLC-230615-001 | 2023/6/15 9:39:17 | 1310000071947 | 210235A2NWP20A000032 | 219801A3456233V0001D | 5*8*NBD | 2023/6/15 10:30:12 | 2023/6/15 10:01:05 | 2023/6/16 17:09:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000032故障申请,麻烦RMA | ||||
| 2023061537861 | ticket-202305100236 | ESHLC-230615-002 | 2023/6/15 13:55:28 | 1310000107494 | 210235A2NWP20B00006M | 219801A3456235V00005 | 5*8*NBD | 2023/6/15 15:00:17 | 2023/6/15 14:30:42 | 2023/6/16 15:29:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP20B00006M故障申请,麻烦RMA | ||||
| 2023061682087 | ticket-202306140998 | ESZLC-230616-001 | 2023/6/16 9:11:06 | 1310000073018 | 210235A2NWP20C0000YL | 219801A3456234V0001D | 5*8*NBD | 2023/6/16 10:00:11 | 2023/6/16 9:39:02 | 2023/6/19 17:18:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20C0000YL故障申请,麻烦RMA | ||||
| 2023061634527 | ticket-202306141040 | ESZLC-230616-002 | 2023/6/16 9:13:50 | 1310000073019 | 210231A5LLX2080001JH | 210231A5LLX2220000F6 | 7*24*NCD | 2023/6/16 10:00:11 | 2023/6/16 9:39:52 | 2023/6/19 8:38:03 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080001JH故障申请,麻烦RMA | ||||
| 2023061631404 | ticket-202306040416 | 2023/6/16 17:12:13 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N161000075故障申请,麻烦RMA | ||||||||||||
| 2023061673255 | ticket-202306090402 | 2023/6/16 17:15:39 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N159000310故障申请,麻烦RMA | ||||||||||||
| 2023061668544 | ticket-202306040416 | ESHLC-230616-002 | 2023/6/16 17:21:25 | 1310000107500 | 210231A2E4X2110000GF | 210231A2E4X2260001G0 | 7*24*NCD | 2023/6/19 10:00:29 | 2023/6/16 17:32:00 | 2023/6/19 8:48:00 | 白二明 | [腾讯RMA申请]网络设备接口模块210231A2E4X2110000GF故障申请,麻烦RMA | ||||
| 2023061604741 | ticket-202306150574 | 2023/6/16 18:13:57 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001917故障申请,麻烦RMA | ||||||||||||
| 2023061957124 | ticket-202306090194 | ETJLC-230619-001 | 2023/6/19 9:49:52 | 119900443 | 210235A2NWP209000045 | 219801A3456235V00004 | 5*8*NBD | 2023/6/19 10:30:38 | 2023/6/19 10:17:46 | 2023/6/20 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP209000045故障申请,麻烦RMA | ||||
| 2023062063815 | ticket-202305010452 | ESZLC-230620-001 | 2023/6/20 10:20:27 | 1310000073023 | 210235A2NWP20B000001 | 219801A3456234V0000Y | 5*8*NBD | 2023/6/20 11:30:40 | 2023/6/20 11:10:08 | 2023/6/21 17:53:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B000001故障申请,麻烦RMA |