| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020091785314 | ticket-202009160594 | EBJLC-200917-003 | 2020/9/17 16:46:38 | 1810000059414 | 210231A2KLX167001829 | 210231A2KLX20600072S | 7*24*NCD | 2020/9/17 18:23:00 | 2020/9/18 9:14:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001829故障申请,麻烦RMA | |||||
| 2020091736864 | ticket-202009170208 | EGZLC-200918-001 | 2020/9/17 18:18:55 | 1910000281732 | G20231A9V90503C0 | G20231A9V90601V5 | 5*8*NBD | 2020/9/18 8:25:00 | 2020/9/18 11:50:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块G20231A9V90503C0故障申请,麻烦RMA | |||||
| 2020092074212 | ticket-202009200484 | ENJLC-200920-008 | 2020/9/20 19:06:45 | SF1194367509804 | G10231A7M10400DZ | G30231A7M10400NJ | 5*8*NBD | 2020/9/21 10:31:00 | 2020/9/22 14:37:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M10400DZ故障申请,麻烦RMA | |||||
| 2020092037929 | ticket-202009200492 | ENJLC-200920-009 | 2020/9/20 19:12:02 | SF1194367509804 | G10231A7M10401PC | G30231A7M10400Y7 | 5*8*NBD | 2020/9/21 10:31:00 | 2020/9/22 14:37:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M10401PC故障申请,麻烦RMA | |||||
| 2020092129349 | ticket-202009190050 | ENJLC-200921-001 | 2020/9/21 6:18:24 | SF1194367509804 | G10231A7M10407G6 | G30231A7M104020S | 5*8*NBD | 2020/9/21 10:31:00 | 2020/9/22 14:37:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M10407G6故障申请,麻烦RMA | |||||
| 2020092105792 | ticket-202009180744 | EBJLC-200921-002 | 2020/9/21 8:58:06 | 1810000059421 | 210231A2KLX167002614 | 210231A2KLX2060007BZ | 7*24*NCD | 2020/9/21 18:16:00 | 2020/9/22 9:15:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002614故障申请,麻烦RMA | |||||
| 2020092119711 | ticket-202009180616 | ESHLC-200921-001 | 2020/9/21 9:31:03 | 1910000194001 | 210231A9V9N19B00003B | G20231A9V9050994 | 5*8*NBD | 2020/9/21 9:55:00 | 2020/9/22 12:03:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块CN9AB70073故障申请,麻烦RMA | |||||
| 2020092133849 | ticket-202009180708 | EBJLC-200921-001 | 2020/9/21 10:03:29 | 1810000059421 | 210231A2KLX167001164 | 210231A2KLX2060007C0 | 5*8*NBD | 2020/9/21 18:16:00 | 2020/9/22 9:15:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001164故障申请,麻烦RMA | |||||
| 2020092119397 | ticket-202009160578 | ESZLC-200921-001 | 2020/9/21 10:28:19 | 1910000160235 | 210231A5LLX2030000XS | 210231A5LLN18B0001J8 | 7*24*NCD | 2020/9/21 17:18:00 | 2020/9/22 9:48:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块QSFP-100G-LR4L-WDM1300故障申请，麻烦RMA | |||||
| 2020092145759 | ticket-202009200106 | ESZLC-200921-011 | 2020/9/21 16:05:05 | 1910000109402 | 210231A2KLX164001683 | 210231A2KLX1890004ZM | 5*8*NBD | 2020/9/21 18:14:00 | 2020/9/21 20:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001683故障申请,麻烦RMA | |||||
| 2020092162157 | ticket-202009181222 | EGZLC-200921-004 | 2020/9/21 16:40:48 | 1910000282373 | 210231A4B1N17B000886 | 210231A4B1N1950000QB | 7*24软件服务 | 2020/9/21 18:32:00 | 2020/9/22 9:29:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A4B1N17B000886故障申请,麻烦RMA | |||||
| 2020092141500 | ticket-202009181076 | EGZLC-200921-003 | 2020/9/21 16:40:48 | 1910000281766 | G20231A9V90502LV | G20231A9V90600PT | 5*8*NBD | 2020/9/21 17:05:00 | 2020/9/22 9:29:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块G20231A9V90502LV故障申请,麻烦RMA | |||||
| 2020092112245 | ticket-202009180810 | ETJLC-200921-001 | 2020/9/21 16:45:25 | 117713758 | 210231A5CHH175000213 | 210231A5CHH195000835 | 7*24*4 | 2020/9/21 17:33:00 | 2020/9/22 10:00:00 | 王鑫 | 电源故障，坏件SN：210231A5CHH175000213，请安排RMA | |||||
| 2020092149262 | ticket-202009120348 | ESHLC-200921-003 | 2020/9/21 16:51:13 | 1910000194019 | 210231A4UFN1830001JR | 210231A4UFX2060002J4 | 7*24*NCD | 2020/9/21 17:18:00 | 2020/9/22 9:41:00 | 赵明 | 麻烦rma | |||||
| 2020092197711 | ticket-202009100262 | ESZLC-200921-012 | 2020/9/21 16:54:14 | 1910000109402 | 210231A5LLN1830000R1 | 210231A5LLX208000006 | 7*24*NCD | 2020/9/21 18:14:00 | 2020/9/21 20:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A5LLN1830000R1故障申请,麻烦RMA |