| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023060706823 | ticket-202306060328 | 2023/6/7 11:29:27 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165001154故障申请,麻烦RMA | ||||||||||||
| 2023060748853 | ticket-202302270112 | ESZLC-230607-001 | 2023/6/7 14:23:39 | 1310000071853 | 210235A2NWP20A000025 | 219801A3456233V0000V | 5*8*NBD | 2023/6/7 15:00:43 | 2023/6/7 14:54:42 | 2023/6/8 17:40:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000025故障申请,麻烦RMA | ||||
| 2023060723689 | ticket-202306030292 | 2023/6/7 16:52:19 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004695故障申请,麻烦RMA | ||||||||||||
| 2023060821600 | ticket-202305020084 | EBJLC-230608-001 | 2023/6/8 14:48:44 | 1810000106352 | 210235A2NWP2130000QW | 219801A3456234V0001F | 5*8*NBD | 2023/6/8 15:30:05 | 2023/6/8 15:04:10 | 2023/6/9 16:45:00 | 王艳龙 | [腾讯RMA申请]整机210235A2NWP2130000QW故障申请,麻烦RMA | ||||
| 2023060982123 | ticket-202304110366 | EGZLC-230609-002 | 2023/6/9 11:14:36 | 1310000128733 | 210235A2NWP20B00001Y | 219801A3456233V00020 | 5*8*NBD | 2023/6/9 16:00:54 | 2023/6/9 15:35:13 | 2023/6/12 10:00:00 | 吕金泽 | [腾讯RMA申请]整机210235A2NWP20B00001Y故障申请,麻烦RMA | ||||
| 2023060962717 | ticket-202306010962 | ESHLC-230609-001 | 2023/6/9 14:27:42 | 1310000107473 | 210231A835P22100004G | 210231A835X084000274 | 5*8*NBD | 2023/6/9 15:30:43 | 2023/6/9 15:00:51 | 2023/6/12 9:40:00 | 白二明 | [腾讯RMA申请]网络设备板卡210231A835P22100004G故障申请,麻烦RMA | ||||
| 2023060951357 | ticket-202304251350 | ECQLC-230609-002 | 2023/6/9 16:14:48 | 120835209 | 210235A2NWP211000062 | 219801A3456234V00018 | 5*8*NBD | 2023/6/11 10:30:40 | 2023/6/10 0:00:00 | 2023/6/12 14:00:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP211000062故障申请,麻烦RMA | ||||
| 2023060928519 | ticket-202302050042 | ETJLC-230609-002 | 2023/6/9 17:13:30 | 119900381 | 210235A2NWP209000051 | 219801A3456234V00010 | 5*8*NBD | 2023/6/9 17:30:19 | 2023/6/9 17:25:30 | 2023/6/12 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP209000051故障申请,麻烦RMA | ||||
| 2023060984928 | ticket-202306050660 | 2023/6/9 18:11:55 | 7*24*NCD | 光模块故障，需替换，有维保 | ||||||||||||
| 2023060984775 | ticket-202306060480 | ESZLC-230609-001 | 2023/6/9 18:16:01 | 1310000071943 | 210235A2NWP224090016 | 219801A3456235V0000R | 5*8*NBD | 2023/6/10 17:30:51 | 2023/6/10 17:09:33 | 2023/6/12 17:44:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP224090016故障申请,麻烦RMA | ||||
| 2023061276323 | ticket-202306081208 | 2023/6/12 9:37:27 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004791故障申请,麻烦RMA | ||||||||||||
| 2023061206924 | ticket-202305240544 | ESHLC-230612-001 | 2023/6/12 10:22:13 | 1310000107477 | 210235A2NWP211000046 | 219801A3456233V0000Q | 5*8*NBD | 2023/6/12 13:30:14 | 2023/6/12 13:00:03 | 2023/6/13 9:49:00 | 阮华丽 | [腾讯RMA申请]整机210235A2NWP211000046故障申请,麻烦RMA | ||||
| 2023061275448 | ticket-202305240544 | ESHLC-230612-002 | 2023/6/12 12:00:28 | 1310000107478 | 210235A2NW622AV0001P | 219801A3456233V00018 | 5*8*NBD | 2023/6/12 15:00:44 | 2023/6/12 14:31:44 | 2023/6/13 9:49:00 | 阮华丽 | [腾讯RMA申请]整机210235A2NW622AV0001P故障申请,麻烦RMA | ||||
| 2023061283753 | ticket-202304061206 | ESZLC-230612-001 | 2023/6/12 15:36:07 | 1310000071944 | 210235A2NWP20A000049 | 219801A3456235V0000X | 5*8*NBD | 2023/6/12 16:30:14 | 2023/6/12 16:18:03 | 2023/6/13 15:10:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000049故障申请,麻烦RMA | ||||
| 2023061319959 | ticket-202306091140 | 2023/6/13 15:19:32 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B00045N故障申请,麻烦RMA |