| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023053151846 | ticket-202305010460 | ESZLC-230531-001 | 2023/5/31 17:02:32 | 1310000071784 | 210235A2NWP20A00002X | 219801A3456233V0001W | 5*8*NBD | 2023/5/31 17:30:55 | 2023/5/31 17:17:44 | 2023/6/1 10:07:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00002X故障申请,麻烦RMA | ||||
| 2023053178548 | ticket-202305300540 | 2023/5/31 18:00:37 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N1830000QB故障申请,麻烦RMA | ||||||||||||
| 2023060154701 | ticket-202305310182 | 2023/6/1 9:21:53 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166002733故障申请,麻烦RMA | ||||||||||||
| 2023060122925 | ticket-202305310258 | EHFLC-230601-001 | 2023/6/1 9:41:49 | 121457778 | 210231AG7XP22200064G | 210231A0QMH2210C02RD | 7*24*NCD | 2023/6/1 11:00:45 | 2023/6/1 10:30:53 | 2023/6/2 17:20:00 | 李斯发 | [腾讯RMA申请]网络设备电源210231AG7XP22200064G故障申请,麻烦RMA | ||||
| 2023060189045 | ticket-202305310646 | ETJLC-230601-003 | 2023/6/1 17:43:22 | 119900332 | 210231A5LLX20A0003F0 | 210231A5LLX22700001M | 7*24*NCD | 2023/6/2 10:00:51 | 2023/6/1 19:00:00 | 2023/6/2 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0003F0故障申请,麻烦RMA | ||||
| 2023060285497 | ticket-202304140200 | ESZLC-230602-001 | 2023/6/2 9:34:48 | 1310000071789 | 210235A2NWP20A00003R | 219801A3456234V0001C | 5*8*NBD | 2023/6/2 10:30:02 | 2023/6/2 10:18:54 | 2023/6/5 16:00:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00003R故障申请,麻烦RMA | ||||
| 2023060245707 | ticket-202305310364 | EGZLC-230602-002 | 2023/6/2 10:14:11 | 1310000128829 | 210235A2NWP2130000TP | 219801A3456233V0000H | 5*8*NBD | 2023/6/2 11:00:12 | 2023/6/2 10:42:41 | 2023/6/5 10:10:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2130000TP故障申请,麻烦RMA | ||||
| 2023060271273 | ticket-202305300388 | 2023/6/2 10:38:03 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX161003880故障申请,麻烦RMA | ||||||||||||
| 2023060297214 | ticket-202305240384 | ESHLC-230602-002 | 2023/6/2 15:02:43 | 1310000107449 | 210235A2NWP2130001WX | 219801A3456234V00003 | 5*8*NBD | 2023/6/2 17:00:06 | 2023/6/2 16:38:35 | 2023/6/5 11:26:00 | 阮华丽 | [腾讯RMA申请]整机210235A2NWP2130001WX故障申请,麻烦RMA | ||||
| 2023060282226 | ticket-202303120264 | ESZLC-230602-002 | 2023/6/2 16:47:52 | 1310000071843 | 210235A2NWP20A00007K | 219801A3456235V0000P | 5*8*NBD | 2023/6/2 17:00:06 | 2023/6/2 16:58:59 | 2023/6/5 15:00:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00007K故障申请,麻烦RMA | ||||
| 2023060266079 | ticket-202305150350 | ETJLC-230602-002 | 2023/6/2 17:03:22 | 119900348 | 210235A2NWP20900003B | 219801A3456235V0000F | 5*8*NBD | 2023/6/2 18:30:31 | 2023/6/2 18:12:54 | 2023/6/5 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20900003B故障申请,麻烦RMA | ||||
| 2023060645994 | ticket-202306051032 | 2023/6/6 12:44:46 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003736故障申请,麻烦RMA | ||||||||||||
| 2023060616714 | ticket-202306040388 | 2023/6/6 14:49:41 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B000799故障申请,麻烦RMA | ||||||||||||
| 2023060666261 | ticket-202304170043 | ECQLC-230606-001 | 2023/6/6 15:03:20 | 120835208 | 210231AEW9H20B000182 | 219803A00K6234V0002V | 5*8*NBD | 2023/6/6 16:00:02 | 2023/6/6 15:55:55 | 2023/6/7 14:10:00 | 杨丹凌 | [腾讯RMA申请]网络设备板卡210231AEW9H20B000182故障申请,麻烦RMA | ||||
| 2023060752274 | ticket-202305130604 | ESHLC-230607-001 | 2023/6/7 10:21:10 | 1310000107462 | 210235A2NWP20B0000DL | 219801A3456235V00008 | 5*8*NBD | 2023/6/7 11:30:40 | 2023/6/7 11:00:11 | 2023/6/8 8:13:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP20B0000DL故障申请,麻烦RMA |