| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023052969586 | ticket-202305160770 | ETJLC-230529-001 | 2023/5/29 10:29:58 | 119900303 | 210235A2NWP20A00003T | 219801A3456233V0001S | 5*8*NBD | 2023/5/29 11:00:05 | 2023/5/29 10:42:29 | 2023/5/29 15:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00003T故障申请,麻烦RMA | ||||
| 2023052931124 | ticket-202305240556 | EGZLC-230529-003 | 2023/5/29 14:54:01 | 1310000128912 | 210235A2NWP20C0000ZY | 219801A3456234V0000C | 5*8*NBD | 2023/5/29 15:30:56 | 2023/5/29 15:17:59 | 2023/5/30 10:09:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20C0000ZY故障申请,麻烦RMA | ||||
| 2023052922603 | ticket-202305160344 | EGZLC-230529-004 | 2023/5/29 14:54:22 | 1310000128912 | 210235A2NWP21200003R | 219801A3456234V0000R | 5*8*NBD | 2023/5/29 15:30:56 | 2023/5/29 15:17:59 | 2023/5/30 10:09:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP21200003R故障申请,麻烦RMA | ||||
| 2023052953548 | ticket-202305180786 | ESZLC-230529-002 | 2023/5/29 16:19:26 | 1310000071742 | 210235A2NWP20A00004Q | 219801A3456233V00019 | 5*8*NBD | 2023/5/29 17:00:25 | 2023/5/29 16:38:12 | 2023/5/30 10:12:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00004Q故障申请,麻烦RMA | ||||
| 2023052916946 | ticket-202305270366 | ETJLC-230621-001 | 2023/5/29 17:30:07 | 119900456 | 210231A2E4X21B0001W7 | 210231A2E4X21C0001NQ | 7*24*NCD | 2023/6/21 17:00:32 | 2023/6/21 16:58:13 | 2023/6/22 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4X21B0001W7故障申请,麻烦RMA | ||||
| 2023052980726 | ticket-202305261054 | 2023/5/29 17:30:57 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166001538故障申请,麻烦RMA | ||||||||||||
| 2023053086839 | ticket-202305130482 | EGZLC-230530-001 | 2023/5/30 9:56:27 | 1310000128896 | 210235A2NWP2130000TT | 219801A3456234V0000Z | 5*8*NBD | 2023/5/30 10:30:18 | 2023/5/30 10:14:32 | 2023/5/31 11:06:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP2130000TT故障申请,麻烦RMA | ||||
| 2023053072010 | ticket-202305280466 | ESYLC-230531-001 | 2023/5/30 10:39:44 | SF1618045648047 | 210231A5LLX20500024H | 210231A5LLX20C0000LN | 7*24*NCD | 2023/5/31 18:30:14 | 2023/5/31 18:19:56 | 2023/6/1 17:01:51 | 杨宇 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500024H故障申请,麻烦RMA | ||||
| 2023053034628 | ticket-202305120808 | ESZLC-230530-001 | 2023/5/30 14:17:37 | 1310000071744 | 210235A2NWP20A00007G | 219801A3456234V0000K | 5*8*NBD | 2023/5/30 15:00:52 | 2023/5/30 14:55:31 | 2023/5/31 17:16:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00007G故障申请,麻烦RMA | ||||
| 2023053107248 | ticket-202305020228 | ENJLC-230531-001 | 2023/5/31 9:22:46 | 1880000079784 | 210235A2NWP2130001NL | 219801A3456235V0000W | 5*8*NBD | 2023/5/31 12:30:13 | 2023/5/31 12:10:06 | 2023/6/1 14:20:00 | 张萍 | [腾讯RMA申请]整机210235A2NWP2130001NL故障申请,麻烦RMA | ||||
| 2023053167877 | ticket-202305290102 | 2023/5/31 9:43:46 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0003T3故障申请,麻烦RMA | ||||||||||||
| 2023053140834 | ticket-202303240190 | EGZLC-230531-001 | 2023/5/31 9:56:29 | 1310000128874 | 210235A2NWP21300018M | 219801A3456234V00007 | 5*8*NBD | 2023/5/31 11:00:48 | 2023/5/31 10:30:51 | 2023/6/1 15:34:00 | 吕金泽 | [腾讯RMA申请]整机210235A2NWP21300018M故障申请,麻烦RMA | ||||
| 2023053169457 | ticket-202305290916 | ESJLC-230531-001 | 2023/5/31 10:45:12 | 119352961 | 210235A2NWP213000197 | 219801A3456233V0000D | 5*8*NBD | 2023/5/31 20:30:50 | 2023/5/31 20:11:28 | 2023/6/1 15:40:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP213000197故障申请,麻烦RMA | ||||
| 2023053155506 | ticket-202305230918 | 2023/5/31 11:06:05 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH191000033故障申请,麻烦RMA | ||||||||||||
| 2023053138494 | ticket-202305150050 | ESHLC-230531-001 | 2023/5/31 14:50:41 | 1310000107440 | 210235A2NWP209000024 | 219801A3456234V00006 | 5*8*NBD | 2023/5/31 15:30:14 | 2023/5/31 15:14:24 | 2023/6/1 9:43:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000024故障申请,麻烦RMA |