| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023052419104 | ticket-202305191382 | 2023/5/24 10:18:14 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001250故障申请,麻烦RMA | ||||||||||||
| 2023052430796 | ticket-202303210640 | ESZLC-230524-001 | 2023/5/24 10:18:42 | 1310000071706 | 210235A2NWP20A000043 | 219801A3456234V00019 | 5*8*NBD | 2023/5/24 11:00:36 | 2023/5/24 10:29:22 | 2023/5/25 17:15:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000043故障申请,麻烦RMA | ||||
| 2023052474901 | ticket-202305220250 | 2023/5/24 10:42:40 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001585故障申请,麻烦RMA | ||||||||||||
| 2023052496069 | ticket-202305160362 | 2023/5/24 10:43:25 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001581故障申请,麻烦RMA | ||||||||||||
| 2023052457815 | ticket-202305231190 | 2023/5/24 11:12:09 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000GX故障申请,麻烦RMA | ||||||||||||
| 2023052401363 | ticket-202305100216 | ESJLC-230524-002 | 2023/5/24 15:18:31 | 121579341 | 210235A2NWP21300013F | 219801A3456234V00004 | 5*8*NBD | 2023/5/25 10:00:06 | 2023/5/24 18:00:00 | 2023/5/25 18:00:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP21300013F故障申请,麻烦RMA | ||||
| 2023052502260 | ticket-202303250548 | ETJLC-230525-001 | 2023/5/25 11:43:14 | 119900285 | 210235A2NWP20B00003L | 219801A3456234V00008 | 5*8*NBD | 2023/5/25 12:31:00 | 2023/5/25 12:02:17 | 2023/5/26 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00003L故障申请,麻烦RMA | ||||
| 2023052583472 | ticket-202305150296 | ENJLC-230525-002 | 2023/5/25 14:54:19 | 1880000079731 | 210235A2NWP2130000WY | 219801A3456234V0000L | 5*8*NBD | 2023/5/25 18:00:50 | 2023/5/25 17:50:38 | 2023/5/26 13:50:00 | 张萍 | [腾讯RMA申请]整机210235A2NWP2130000WY故障申请,麻烦RMA | ||||
| 2023052516061 | ticket-202305241692 | 2023/5/25 15:24:36 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN1850000D6故障申请,麻烦RMA | ||||||||||||
| 2023052566228 | ticket-202305120402 | ESHLC-230525-002 | 2023/5/25 15:45:26 | 1310000107426 | 210235A2NWP209000001 | 219801A3456233V00016 | 5*8*NBD | 2023/5/25 16:30:21 | 2023/5/25 16:23:25 | 2023/5/26 8:56:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000001故障申请,麻烦RMA | ||||
| 2023052504577 | ticket-202305020764 | EBJLC-230525-002 | 2023/5/25 17:11:43 | 1810000106068 | 210235A2NWP2130000XN | 219801A3456234V0000Q | 5*8*NBD | 2023/5/25 18:00:50 | 2023/5/25 17:29:53 | 2023/5/26 12:05:00 | 林景 | [腾讯RMA申请]整机210235A2NWP2130000XN故障申请,麻烦RMA | ||||
| 2023052615525 | ticket-202303211082 | ESZLC-230526-001 | 2023/5/26 9:33:15 | 1310000071711 | 210235A2NWP20B00004D | 219801A3456234V00013 | 5*8*NBD | 2023/5/26 10:00:47 | 2023/5/26 9:50:45 | 2023/5/29 16:41:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B00004D故障申请,麻烦RMA | ||||
| 2023052695387 | ticket-202305241396 | 2023/5/26 10:05:21 | 7*24*NCD | 6槽板卡故障，需替换，有维保 | ||||||||||||
| 2023052724310 | ticket-202305261000 | 2023/5/27 16:05:30 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH161002864故障申请,麻烦RMA | ||||||||||||
| 2023052924376 | ticket-202305210010 | ESZLC-230529-001 | 2023/5/29 9:35:33 | 1310000071739 | 210235A2NWP20B00004C | 219801A3456234V0000J | 5*8*NBD | 2023/5/29 11:00:05 | 2023/5/29 10:34:48 | 2023/5/30 17:00:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B00004C故障申请,麻烦RMA |