| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023051885898 | ticket-202305180554 | ENJLC-230518-001 | 2023/5/18 12:05:12 | 1310000107400 | 210231A5CHH2150C008W | 210231A5CHH2160C003L | 7*24*NCD | 2023/5/18 13:00:35 | 2023/5/18 12:46:01 | 2023/5/18 14:10:00 | 姚青 | RMA 210231A5CHH2150C008W | ||||
| 2023051844704 | ticket-202305010042 | EBJLC-230518-005 | 2023/5/18 17:29:06 | 1810000105783 | 210235A2NWP2130000Y9 | 219801A3456233V0001C | 5*8*NBD | 2023/5/18 18:00:45 | 2023/5/18 17:53:07 | 2023/5/19 9:20:00 | 王艳龙 | [腾讯RMA申请]整机210235A2NWP2130000Y9故障申请,麻烦RMA | ||||
| 2023051886733 | ticket-202305170714 | EGZLC-230519-002 | 2023/5/18 18:16:29 | 1310000085936 | 210231A5LLX2050002MP | 210231A5LLX2230000LN | 7*24*NCD | 2023/5/19 10:30:29 | 2023/5/19 10:20:58 | 2023/5/22 10:21:00 | 魏晨 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050002MP故障申请,麻烦RMA | ||||
| 2023051999978 | ticket-202305150684 | 2023/5/19 11:33:15 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH191000435故障申请,麻烦RMA | ||||||||||||
| 2023051943339 | ticket-202301090034 | ESZLC-230519-001 | 2023/5/19 14:20:58 | 1310000071695 | 210235A2NWP20A00007R | 219801A3456234V0000P | 5*8*NBD | 2023/5/19 16:00:20 | 2023/5/19 15:50:41 | 2023/5/22 17:13:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00007R故障申请,麻烦RMA | ||||
| 2023051917795 | ticket-202301210380 | ETJLC-230519-002 | 2023/5/19 15:11:31 | 121561360 | 210235A2NWP209000027 | 219801A3456234V0000H | 5*8*NBD | 2023/5/19 16:00:20 | 2023/5/19 15:48:21 | 2023/5/22 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP209000027故障申请,麻烦RMA | ||||
| 2023051996886 | ticket-202305190460 | 2023/5/19 16:30:59 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN167000239故障申请,麻烦RMA | ||||||||||||
| 2023051924209 | ticket-202305190852 | EGZLC-230519-005 | 2023/5/19 17:21:36 | 1310000085949 | 210235A2NWP2220000HV | 219801A3456234V00017 | 5*8*NBD | 2023/5/19 18:01:00 | 2023/5/19 17:56:05 | 2023/5/22 11:30:00 | 清城-黄志宏 | [腾讯RMA申请]整机210235A2NWP2220000HV故障申请,麻烦RMA | ||||
| 2023052277914 | ticket-202305181484 | ESHLC-230522-001 | 2023/5/22 9:46:16 | 210231A5LLN185000243 | 7*24*NCD | 徐海荣 | [腾讯RMA申请]网络设备接口模块210231A5LLN185000243故障申请,麻烦RMA | |||||||||
| 2023052217926 | ticket-202305110134 | ESHLC-230522-002 | 2023/5/22 15:03:18 | 1310000107414 | 210235A2NWP20900002R | 219801A3456234V00012 | 5*8*NBD | 2023/5/22 17:00:53 | 2023/5/22 16:46:52 | 2023/5/23 9:07:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900002R故障申请,麻烦RMA | ||||
| 2023052399883 | ticket-202305220968 | ESZLC-230523-001 | 2023/5/23 10:49:16 | 1310000071703 | 210235A2NWP21A00001K | 219801A3456234V0000B | 5*8*NBD | 2023/5/23 11:30:26 | 2023/5/23 11:06:48 | 2023/5/24 17:40:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP21A00001K故障申请,麻烦RMA | ||||
| 2023052316453 | ticket-202305210046 | 2023/5/23 11:19:19 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLN18400022C故障申请,麻烦RMA | ||||||||||||
| 2023052481621 | ticket-202305231542 | EGZLC-230525-002 | 2023/5/24 8:45:34 | 1310000128964 | 210235A2NWP21A00014H | 219801A3456234V0000F | 5*8*NBD | 2023/5/25 17:00:31 | 2023/5/25 16:45:06 | 2023/5/26 16:08:00 | 周俊2 | 设备管理网故障，已替换完成，申请rma | ||||
| 2023052416557 | ticket-202305070192 | ENJLC-230524-001 | 2023/5/24 9:08:11 | 1880000079719 | 210235A2NWP21200004G | 219801A3456233V00009 | 5*8*NBD | 2023/5/24 17:30:19 | 2023/5/24 17:10:23 | 2023/5/25 15:43:00 | 闵嘉 | [腾讯RMA申请]整机210235A2NWP21200004G故障申请,麻烦RMA | ||||
| 2023052466370 | ticket-202305180404 | 2023/5/24 9:16:24 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A2UVH196000125故障申请,麻烦RMA |