| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023051551805 | ticket-202304120712 | ESZLC-230515-002 | 2023/5/15 9:35:05 | 1310000071615 | 210235A2NWP20A00005Z | 219801A3456234V00009 | 5*8*NBD | 2023/5/15 10:30:48 | 2023/5/15 10:01:47 | 2023/5/16 17:32:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00005Z故障申请,麻烦RMA | ||||
| 2023051576339 | ticket-202305070614 | 2023/5/15 11:10:24 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001423故障申请,麻烦RMA | ||||||||||||
| 2023051234157 | ticket-202305040504 | 2023/5/15 11:25:11 | 7*24*NCD | 电源有维保无备件 | ||||||||||||
| 2023051502345 | ticket-202305110850 | 2023/5/15 13:54:30 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4QGH175000038故障申请,麻烦RMA | ||||||||||||
| 2023051513553 | ticket-202304220024 | EGZLC-230515-001 | 2023/5/15 15:55:32 | 1310000085858 | 210235A2NWP2130000YR | 219801A3456234V00005 | 5*8*NBD | 2023/5/15 16:30:28 | 2023/5/15 16:18:57 | 2023/5/16 11:19:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP2130000YR故障申请,麻烦RMA | ||||
| 2023051523781 | ticket-202303250232 | ESHLC-230515-002 | 2023/5/15 17:29:55 | 1310000107378 | 210235A2NWP209000049 | 219801A3456234V00014 | 5*8*NBD | 2023/5/15 18:00:57 | 2023/5/15 17:46:40 | 2023/5/16 9:39:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000049故障申请,麻烦RMA | ||||
| 2023051696017 | ticket-202302270132 | ESZLC-230516-001 | 2023/5/16 11:07:53 | 1310000071644 | 210235A2NWP20A000024 | 219801A3456234V0000D | 5*8*NBD | 2023/5/16 11:30:41 | 2023/5/16 11:21:28 | 2023/5/17 17:14:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000024故障申请,麻烦RMA | ||||
| 2023051665635 | ticket-202305150198 | EXALC-230516-008 | 2023/5/16 13:04:12 | 1310000072304 | 210231A5LLX2080002RL | 210231A5LLX222000088 | 7*24*NCD | 2023/5/16 14:00:23 | 2023/5/16 13:35:19 | 2023/5/17 9:27:00 | 陈杰 | 有维保，无备件 | ||||
| 2023051600341 | ticket-202304260270 | ENJLC-230516-002 | 2023/5/16 14:29:13 | 1880000079648 | 210235A2NWP212000040 | 219801A3456233V0001H | 5*8*NBD | 2023/5/16 17:00:14 | 2023/5/16 16:38:12 | 2023/5/17 14:56:00 | 闵嘉 | [腾讯RMA申请]整机210235A2NWP212000040故障申请,麻烦RMA | ||||
| 2023051637999 | ticket-202304211202 | ESHLC-230516-007 | 2023/5/16 17:06:52 | 1310000107385 | 210231A5LLX2060002F9 | 210231A5LLX2220000BV | 7*24*NCD | 2023/5/17 10:00:50 | 2023/5/17 9:30:24 | 2023/5/18 8:44:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060002F9故障申请,麻烦RMA | ||||
| 2023051758532 | ticket-202305150792 | 2023/5/17 10:28:04 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126003955故障申请,麻烦RMA | ||||||||||||
| 2023051747689 | ticket-202304010310 | ESZLC-230517-001 | 2023/5/17 10:29:48 | 1310000071652 | 210235A2NWP20A00001Q | 219801A3456234V0000M | 5*8*NBD | 2023/5/17 12:00:27 | 2023/5/17 11:31:32 | 2023/5/18 10:06:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00001Q故障申请,麻烦RMA | ||||
| 2023051729204 | ticket-202305150236 | ESHLC-230517-003 | 2023/5/17 15:44:54 | 1310000107391 | 210231A5LLX2080000HH | 210231A5LLX20A00048K | 7*24*NCD | 2023/5/17 18:00:14 | 2023/5/17 17:44:00 | 2023/5/18 17:14:00 | 盛海亮 | 有维保，无备件 | ||||
| 2023051793248 | ticket-202303131084 | ETJLC-230517-001 | 2023/5/17 17:35:03 | 119900120 | 210235A2NWP20A00004T | 219801A3456234V0000X | 5*8*NBD | 2023/5/17 18:00:14 | 2023/5/17 17:46:35 | 2023/5/18 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00004T故障申请,麻烦RMA | ||||
| 2023051821938 | ticket-202305060518 | ESJLC-230518-001 | 2023/5/18 10:23:51 | 119352396 | 210235A2NWP21300014G | 219801A3456233V00004 | 5*8*NBD | 2023/5/19 8:30:46 | 2023/5/18 17:16:40 | 2023/5/19 16:30:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP21300014G故障申请,麻烦RMA |