| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023051153736 | ticket-202304230252 | EGZLC-230511-001 | 2023/5/11 10:50:24 | 1310000085794 | 210235A2NWP21300009L | 219801A3456233V0001V | 5*8*NBD | 2023/5/11 13:00:06 | 2023/5/11 12:32:15 | 2023/5/12 10:23:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP21300009L故障申请,麻烦RMA | ||||
| 2023051159832 | ticket-202305101032 | EGZLC-230511-002 | 2023/5/11 10:57:11 | 1310000085796 | 210235A2NWP2130000XW | 219801A3456233V0001R | 5*8*NBD | 2023/5/11 13:00:06 | 2023/5/11 12:39:23 | 2023/5/12 16:59:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP2130000XW故障申请,麻烦RMA | ||||
| 2023051126776 | ticket-202304241094 | EGZLC-230511-003 | 2023/5/11 13:28:30 | 1310000085795 | 210235A2NWP20C0000R0 | 219801A3456233V0000M | 5*8*NBD | 2023/5/11 15:30:47 | 2023/5/11 15:21:11 | 2023/5/12 9:46:00 | 吕金泽 | [腾讯RMA申请]整机210235A2NWP20C0000R0故障申请,麻烦RMA | ||||
| 2023051138627 | ticket-202304240350 | EGZLC-230511-004 | 2023/5/11 13:36:01 | 1310000085795 | 210235A2NWP21100009F | 219801A3456233V0000L | 5*8*NBD | 2023/5/11 15:30:47 | 2023/5/11 15:21:11 | 2023/5/12 9:46:00 | 吕金泽 | [腾讯RMA申请]整机210235A2NWP21100009F故障申请,麻烦RMA | ||||
| 2023051147140 | ticket-202304250810 | 2023/5/11 18:56:01 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N161001765故障申请,麻烦RMA | ||||||||||||
| 2023051242913 | ticket-202305110428 | 2023/5/12 11:41:15 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLN18500050B故障申请,麻烦RMA | ||||||||||||
| 2023051227012 | ticket-202305120588 | 2023/5/12 14:16:18 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX18100689B故障申请,麻烦RMA | ||||||||||||
| 2023051209937 | ticket-202304200204 | ESHLC-230512-001 | 2023/5/12 14:18:39 | 1310000107370 | 210235A2NWP20900001D | 219801A3456234V0000G | 5*8*NBD | 2023/5/12 17:00:44 | 2023/5/12 16:44:13 | 2023/5/13 9:53:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900001D故障申请,麻烦RMA | ||||
| 2023051217489 | ticket-202304170612 | ETJLC-230512-001 | 2023/5/12 14:24:18 | 119900096 | 210235A2NWP211000095 | 219801A3456233V0001G | 5*8*NBD | 2023/5/12 15:00:31 | 2023/5/12 14:54:38 | 2023/5/15 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP211000095故障申请,麻烦RMA | ||||
| 2023051282041 | ticket-202305080444 | EKORLC-230512-001 | 2023/5/12 14:59:19 | XRKORLC2305120001 | 210231A5LLX2070002WG | 210231A5LLX223000033 | 7*24*4 | 2023/5/12 19:00:17 | 2023/5/12 16:00:00 | 2023/5/12 17:30:00 | 文杰 | rma 210231A5LLX2070002WG | ||||
| 2023051272299 | ticket-202304200204 | ESHLC-230512-002 | 2023/5/12 15:36:35 | 1310000107370 | 210231A0QMH2220C01WN | 210231A0QMH2210C01XK | 5*8*NBD | 2023/5/12 17:00:44 | 2023/5/12 16:44:13 | 2023/5/13 9:53:00 | 陈敏 | [腾讯RMA申请]网络设备电源210231A0QMH2220C01WN故障申请,麻烦RMA | ||||
| 2023051264012 | ticket-202305101516 | 2023/5/12 15:57:56 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X20C00041G故障申请,麻烦RMA | ||||||||||||
| 2023051234157 | ticket-202305040510 | 2023/5/12 18:40:34 | 7*24*NCD | 有维保，无备件 | ||||||||||||
| 2023051555666 | ticket-202304110020 | ETJLC-230515-001 | 2023/5/15 9:21:03 | 119900095 | 210235A2NWP20A00006F | 219801A3456234V00001 | 5*8*NBD | 2023/5/15 10:00:39 | 2023/5/15 9:50:54 | 2023/5/16 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00006F故障申请,麻烦RMA | ||||
| 2023051568743 | ticket-202305080276 | ESZLC-230515-001 | 2023/5/15 9:34:04 | 1310000071615 | 210235A2NWP22300005J | 219801A3456234V0000S | 5*8*NBD | 2023/5/15 10:00:39 | 2023/5/15 9:44:51 | 2023/5/16 17:32:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP22300005J故障申请,麻烦RMA |