| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023050667768 | ticket-202304220644 | ESHLC-230506-023 | 2023/5/6 14:59:58 | 1310000107344 | 210235A2NWP20900004V | 219801A3456233V0001Y | 5*8*NBD | 2023/5/6 16:00:46 | 2023/5/6 15:53:29 | 2023/5/8 10:52:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900004V故障申请,麻烦RMA | ||||
| 2023050684877 | ticket-202304271036 | ESZLC-230506-006 | 2023/5/6 15:04:21 | 1310000071471 | 210231AEW9H20A000021 | 219803A00K6233V0003B | 5*8*NBD | 2023/5/6 16:00:46 | 2023/5/6 15:49:56 | 2023/5/8 15:45:00 | 陈磊2 | 设备2槽板卡故障，有维保备件库无备件 | ||||
| 2023050687518 | ticket-202305040510 | ESZLC-230506-007 | 2023/5/6 16:22:01 | 1310000071472 | 210231A2SNH164000205 | 210231A2SNH21C0C00N7 | 7*24*NCD | 2023/5/6 18:00:26 | 2023/5/6 17:45:40 | 2023/5/8 17:00:00 | 梁林荣 | 有维保，备件库没有备件 | ||||
| 2023050656806 | ticket-202304300576 | ENJLC-230506-005 | 2023/5/6 16:58:54 | 1880000079570 | 210231AE3DH206000015 | 210231AE3DH2210C004M | 7*24*NCD | 2023/5/6 18:30:37 | 2023/5/6 18:23:06 | 2023/5/8 9:00:00 | 张萍 | RMA 210231AE3DH206000015 | ||||
| 2023050676757 | ticket-202305040504 | ESZLC-230506-008 | 2023/5/6 17:10:31 | 1310000071473 | 210231A2SNH167000160 | 210231A2SNH198001250 | 7*24*NCD | 2023/5/6 18:30:37 | 2023/5/6 18:09:02 | 2023/5/8 17:00:00 | 梁林荣 | 有维保，无备件 | ||||
| 2023050640197 | ticket-202305060186 | 2023/5/6 17:40:18 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165001942故障申请,麻烦RMA | ||||||||||||
| 2023050834671 | ticket-202305060942 | 2023/5/8 9:42:08 | 7*24*NCD | 板卡故障，需替换。有维保无备件 | ||||||||||||
| 2023050869887 | ticket-202304110364 | ESZLC-230508-001 | 2023/5/8 9:52:59 | 1310000071474 | 210235A2NWP20B000014 | 219801A3456233V0001Z | 5*8*NBD | 2023/5/8 11:00:23 | 2023/5/8 10:40:50 | 2023/5/9 16:39:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B000014故障申请,麻烦RMA | ||||
| ticket-202305041018 | 2023/5/8 10:16:55 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001527故障申请,麻烦RMA | |||||||||||||
| 2023050897428 | ticket-202305041086 | 2023/5/8 10:16:58 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126003937故障申请,麻烦RMA | ||||||||||||
| 2023050834037 | ticket-202305051114 | EGYLC-230508-001 | 2023/5/8 11:48:10 | SF1429713361583 | 210231A5CHH208001228 | 210231A5CHH21C0C0003 | 7*24*NCD | 2023/5/9 13:30:37 | 2023/5/9 13:20:14 | 2023/5/9 14:08:00 | 高仁茂2 | 设备电源故障需替换，有维保无备件。这个不是实际坏件SN，后面会反馈，先按这个型号发货 | ||||
| 2023050918055 | ticket-202305080826 | ESHLC-230509-001 | 2023/5/9 10:18:26 | 1310000107356 | 210235A2NWP2160000DX | 219801A3456234V00016 | 5*8*NBD | 2023/5/9 16:30:41 | 2023/5/9 16:23:40 | 2023/5/10 16:57:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP2160000DX故障申请,麻烦RMA | ||||
| 2023050996424 | ticket-202305090143 | 2023/5/9 12:03:58 | 7*24*NCD | 模块收光异常，对端运营商排查他们那边的模块收发正常，需要替换腾讯侧模块 附件地址: https://pub-gnetops.noc.tencent-cloud.com/api/index/CosFile/attachment/20230509/a2e66001d834ab12b01a4acd2c475689_1683605028_94.png | ||||||||||||
| 2023050923536 | ticket-202305080530 | ESZLC-230509-001 | 2023/5/9 14:12:05 | 1310000071481 | 210235A2NWP21900003G | 219801A3456234V0000W | 5*8*NBD | 2023/5/9 15:00:09 | 2023/5/9 14:31:50 | 2023/5/10 17:32:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP21900003G故障申请,麻烦RMA | ||||
| 2023050995567 | ticket-202304090484 | 2023/5/9 14:53:26 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH186000054故障申请,麻烦RMA |