| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020091507950 | ticket-202009091286 | ESHLC-200915-001 | 2020/9/15 16:07:20 | 1910000194215 | 210231A5LLN1840000VY | 210231A5LLX2060003ZZ | 7*24*NCD | 2020/9/15 17:29:00 | 2020/9/16 10:27:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840000VY故障申请,麻烦RMA | |||||
| 2020091576317 | ticket-202009110676 | ESHLC-200915-003 | 2020/9/15 17:21:13 | 80057246339 | 210231A9V9N2010000DZ | G20231A9V90509CY | 5*8*NBD | 2020/9/16 10:13:00 | 2020/9/16 11:44:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块CN9BB701GF故障申请,麻烦RMA | |||||
| 2020091579976 | ticket-202009150622 | EBJLC-200916-001 | 2020/9/15 17:27:01 | 1810000059410 | 210231A2KLX167002059 | 210231A2KLX206000728 | 5*8*NBD | 2020/9/16 11:36:00 | 2020/9/17 10:38:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002059故障申请,麻烦RMA | |||||
| 2020091656591 | ticket-202009100342 | ESHLC-200916-001 | 2020/9/16 9:28:16 | 1910000194183 | 210231A5LLN1850001WJ | 210231A5LLX206000407 | 7*24*NCD | 2020/9/16 9:48:00 | 2020/9/17 9:24:00 | 王亚 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850001WJ故障申请,麻烦RMA | |||||
| 2020091688734 | ticket-202009151110 | ESZLC-200916-001 | 2020/9/16 9:48:22 | 1910000108673 | 210231A5LLN1850003FY | 210231A5LLX206000406 | 7*24*NCD | 2020/9/16 18:04:00 | 2020/9/17 9:07:00 | 李星威 | 麻烦rma | |||||
| 2020091618679 | ticket-202009160192 | ESHLC-200916-002 | 2020/9/16 11:32:16 | 80057376556 | G20231A9V90405K7 | G20231A9V90509FW | 5*8*NBD | 2020/9/17 9:06:00 | 2020/9/17 15:31:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块G20231A9V90405K7故障申请,麻烦RMA | |||||
| 2020091661357 | ticket-202009151032 | ESZLC-200916-003 | 2020/9/16 12:30:14 | 1910000109494 | 210231A2KLX164000298 | 210231A2KLX205000H6Z | 5*8*NBD | 2020/9/16 18:04:00 | 2020/9/17 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000298故障申请,麻烦RMA | |||||
| 2020091639121 | ticket-202009150714 | ETJLC-200916-002 | 2020/9/16 14:12:58 | 117713706 | 210231A2KLX198000QQ6 | 210231A2KLX2060006XG | 7*24软件服务 | 2020/9/16 16:27:00 | 2020/9/17 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QQ6故障申请,麻烦RMA | |||||
| 2020091635760 | ticket-202009150088 | EBJLC-200916-002 | 2020/9/16 14:55:45 | 1810000059411 | 210231A2KLX167001358 | 210231A2KLX206000736 | 5*8*NBD | 2020/9/16 18:12:00 | 2020/9/17 10:38:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001358故障申请,麻烦RMA | |||||
| 2020091604242 | ticket-202009110670 | ESZLC-200916-002 | 2020/9/16 16:20:58 | 1910000108699 | 210231A5LLN1840001H2 | 210231A5LLX20800000C | 7*24*NCD | 2020/9/16 18:04:00 | 2020/9/17 9:07:00 | 李星威 | 麻烦尽快rma | |||||
| 2020091693241 | ticket-202009160350 | ESHLC-200916-006 | 2020/9/16 17:11:15 | 1910000193928 | 210231A3FFN15B000077 | 210231A3FFN177000031 | 7*24软件服务 | 2020/9/16 17:56:00 | 2020/9/17 9:25:00 | 周超 | [腾讯RMA申请]网络设备接口模块210231A3FFN15B000077故障申请,麻烦RMA | |||||
| 2020091683352 | ticket-202009120348 | ESHLC-200916-004 | 2020/9/16 17:18:51 | 1910000193896 | 210231A4UFN1840001J6 | 210231A4UFN175000404 | 7*24*NCD | 2020/9/16 17:47:00 | 2020/9/17 10:04:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A4UFN1840001J6故障申请,麻烦RMA | |||||
| 2020091670257 | ticket-202009160520 | 2020/9/16 17:40:35 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块QSFP-40G-CSR4-MM850故障申请,麻烦RMA | ||||||||||||
| 2020091764376 | ticket-202009161022 | ENJLC-200917-001 | 2020/9/17 14:07:20 | SF1088910568310 | G10231A7LV0607SV | G10231A7LV0606YC | 5*8*NBD | 2020/9/17 14:39:00 | 2020/9/18 14:36:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0607SV故障申请,麻烦RMA | |||||
| 2020091766000 | ticket-202009161014 | ENJLC-200917-002 | 2020/9/17 14:12:57 | SF1088910568310 | G10231A7M1040008 | G30231A7M1040073 | 5*8*NBD | 2020/9/17 14:39:00 | 2020/9/18 14:36:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M1040008故障申请,麻烦RMA |