| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023042782740 | ticket-202304230664 | ECQLC-230427-001 | 2023/4/27 11:02:04 | 115711331 | 210235A2NWP21200003V | 219801A3456233V0000J | 5*8*NBD | 2023/4/27 12:01:00 | 2023/4/27 11:37:21 | 2023/4/27 14:30:00 | 张佩 | [腾讯RMA申请]整机210235A2NWP21200003V故障申请,麻烦RMA | ||||
| 2023042712879 | ticket-202304240354 | 2023/4/27 11:02:49 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X21300004Y故障申请,麻烦RMA | ||||||||||||
| 2023042753430 | ticket-202304180230 | 2023/4/27 11:37:47 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QGH173000153故障申请,麻烦RMA | ||||||||||||
| 2023042701153 | ticket-202304251396 | 2023/4/27 11:46:40 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH2150C04BZ故障申请,麻烦RMA | ||||||||||||
| 2023042761994 | ticket-202304270186 | EGZLC-230427-002 | 2023/4/27 11:46:58 | 1310000085596 | 210235A2NWP2180001R8 | 219801A3456233V00014 | 5*8*NBD | 2023/4/27 12:01:00 | 2023/4/27 11:55:05 | 2023/4/28 11:00:00 | 李权威 | [腾讯RMA申请]整机210235A2NWP2180001R8故障申请,麻烦RMA | ||||
| 2023042791128 | ticket-202302231052 | ESZLC-230427-001 | 2023/4/27 14:05:56 | 1310000071351 | 210235A2NWP20C0000HJ | 219801A3456233V00015 | 5*8*NBD | 2023/4/27 15:30:11 | 2023/4/27 15:04:34 | 2023/4/28 16:49:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20C0000HJ故障申请,麻烦RMA | ||||
| 2023042705323 | ticket-202304270820 | ESHLC-230427-015 | 2023/4/27 17:04:48 | 1310000107251 | 210235A2NWP2160000CB | 219801A3456233V0001K | 5*8*NBD | 2023/4/27 17:30:44 | 2023/4/27 17:23:12 | 2023/4/28 17:20:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP2160000CB故障申请,麻烦RMA | ||||
| 2023042747464 | ticket-202304250974 | 2023/4/27 17:07:30 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N207000B69故障申请,麻烦RMA | ||||||||||||
| 2023042755276 | ticket-202303250690 | ETJLC-230427-001 | 2023/4/27 17:10:24 | 119900144 | 210235A2NWP20B000032 | 219801A3456233V0001F | 5*8*NBD | 2023/4/27 18:00:54 | 2023/4/27 17:38:03 | 2023/4/28 10:00:14 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B000032故障申请,麻烦RMA | ||||
| 2023042836948 | ticket-202304260372 | 2023/4/28 9:57:55 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B42故障申请,麻烦RMA | ||||||||||||
| 2023042853250 | ticket-202304240360 | 2023/4/28 17:40:01 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLX20600032R故障申请,麻烦RMA | ||||||||||||
| 2023050122828 | ticket-202304220330 | 2023/5/1 19:17:20 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960001MQ故障申请,麻烦RMA | ||||||||||||
| 2023050482239 | ticket-202304280916 | 2023/5/4 9:13:45 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003773故障申请,麻烦RMA | ||||||||||||
| 2023050485433 | ticket-202302190280 | ESZLC-230504-001 | 2023/5/4 9:28:04 | 1310000071389 | 210235A2NWP20A000013 | 219801A3456233V0001J | 5*8*NBD | 2023/5/4 11:00:28 | 2023/5/4 10:57:59 | 2023/5/5 17:05:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000013故障申请,麻烦RMA | ||||
| 2023050478087 | ticket-202304280108 | 2023/5/4 9:59:20 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X2130000ZD故障申请,麻烦RMA |