| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023042529833 | ticket-202304220602 | 2023/4/25 10:18:12 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP2170002JX故障申请,麻烦RMA | ||||||||||||
| 2023042559848 | ticket-202304240422 | ETJLC-230425-001 | 2023/4/25 10:24:39 | 121550559 | 210235A2NWP20A000072 | 219801A3456233V0000Y | 5*8*NBD | 2023/4/25 11:00:34 | 2023/4/25 10:48:01 | 2023/4/26 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A000072故障申请,麻烦RMA | ||||
| 2023042571736 | ticket-202304250482 | EXALC-230425-001 | 2023/4/25 10:31:44 | 1310000072180 | 210235A3JRH207000055 | 210235A3JRH2310C0007 | 7*24*NCD | 2023/4/25 13:30:14 | 2023/4/25 13:14:17 | 2023/4/27 10:00:00 | 张金哲 | RMA 210235A3JRH207000055 | ||||
| 2023042508972 | ticket-202304170986 | ECQLC-230425-001 | 2023/4/25 11:18:26 | 120835902 | 210235A2NWP21100002B | 219801A3456232V00005 | 5*8*NBD | 2023/4/25 12:00:50 | 2023/4/25 11:56:28 | 2023/4/26 10:09:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP21100002B故障申请,麻烦RMA | ||||
| 2023042539397 | ticket-202304200158 | EGZLC-230425-002 | 2023/4/25 11:27:54 | 1310000085565 | 210235A2NWP20C0000HP | 219801A3456233V00013 | 5*8*NBD | 2023/4/25 12:00:50 | 2023/4/25 11:42:44 | 2023/4/26 10:34:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20C0000HP故障申请,麻烦RMA | ||||
| 2023042586996 | ticket-202304180296 | 2023/4/25 16:47:57 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A3C4H163000079故障申请,麻烦RMA | ||||||||||||
| 2023042530664 | ticket-202304220330 | 2023/4/25 17:30:59 | 7*24*4 | 有维保，备件库没有备件，麻烦帮忙入库 | ||||||||||||
| 2023042627262 | ticket-202304250948 | ESHLC-230426-001 | 2023/4/26 9:41:37 | 1310000107278 | 210235A2NWP2160000DW | 219801A3456232V0001B | 5*8*NBD | 2023/4/26 10:30:12 | 2023/4/26 10:12:02 | 2023/4/27 17:41:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP2160000DW故障申请,麻烦RMA | ||||
| 2023042632670 | ticket-202304240864 | ECQLC-230426-001 | 2023/4/26 10:04:20 | 114094157 | 210231A5LLN184000340 | 210231A5LLX20600042Q | 7*24*NCD | 2023/4/27 10:30:33 | 2023/4/26 0:00:00 | 2023/4/27 11:16:00 | 周馨 | [腾讯RMA申请]网络设备接口模块210231A5LLN184000340故障申请,麻烦RMA | ||||
| 2023042645404 | ticket-202304260222 | ESHLC-230426-002 | 2023/4/26 10:28:31 | 1310000107279 | 210231A4PQH2140C000Y | 210231A4PQH22B0CG006 | 7*24*NCD | 2023/4/26 11:00:23 | 2023/4/26 10:42:17 | 2023/4/26 12:00:00 | 白二明 | rma 210231A4PQH2140C000Y | ||||
| 2023042660619 | ticket-202304241076 | 2023/4/26 11:03:03 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001590故障申请,麻烦RMA | ||||||||||||
| 2023042610555 | ticket-202304210120 | 2023/4/26 11:03:23 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001500故障申请,麻烦RMA | ||||||||||||
| 2023042627519 | ticket-202304230218 | 2023/4/26 15:31:19 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PQH183000083故障申请,麻烦RMA | ||||||||||||
| 2023042676927 | ticket-202304241366 | ESJLC-230426-001 | 2023/4/26 15:50:56 | 121046601 | 210231A5LLX2060000BC | 210231A5LLX21300000J | 7*24*NCD | 2023/4/26 17:01:00 | 2023/4/26 16:55:42 | 2023/4/27 13:08:00 | 柯淑云 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060000BC故障申请,麻烦RMA | ||||
| 2023042651738 | ticket-202304260428 | 2023/4/26 17:56:13 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000553故障申请,麻烦RMA |