| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023042008502 | ticket-202304040958 | ENJLC-230420-006 | 2023/4/20 15:47:09 | 1880000079462 | 210235A2NWP2120000K2 | 219801A3456233V00003 | 5*8*NBD | 2023/4/20 18:30:26 | 2023/4/20 18:11:34 | 2023/4/21 14:20:00 | 张萍 | [腾讯RMA申请]整机210235A2NWP2120000K2故障申请,麻烦RMA | ||||
| 2023042142670 | ticket-202304200370 | ECDLC-230421-001 | 2023/4/21 10:24:50 | SF1624479330134 | 219801A3436223V0002R | 210235A2NVH2240C001T | 5*8*NBD | 2023/4/21 13:30:11 | 2023/4/21 13:02:21 | 2023/4/23 10:27:53 | 邓利琼 | [腾讯RMA申请]整机219801A3436223V0002R故障申请,麻烦RMA | ||||
| 2023042128229 | ticket-202304181262 | 2023/4/21 16:24:18 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001541故障申请,麻烦RMA | ||||||||||||
| 2023042149132 | ticket-202304200188 | 2023/4/21 16:24:40 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001514故障申请,麻烦RMA | ||||||||||||
| 2023042166545 | ticket-202304190262 | 2023/4/21 16:24:59 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001346故障申请,麻烦RMA | ||||||||||||
| 2023042153972 | ticket-202304060740 | ESZLC-230421-002 | 2023/4/21 17:31:19 | 1310000071338 | 210235A2NWP2130000Q7 | 219801A3456233V00017 | 5*8*NBD | 2023/4/22 10:30:38 | 2023/4/22 10:20:07 | 2023/4/23 17:26:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP2130000Q7故障申请,麻烦RMA | ||||
| 2023042337787 | ticket-202304220328 | 2023/4/23 17:56:32 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX181006H05故障申请,麻烦RMA | ||||||||||||
| 2023042309529 | ticket-202304211052 | 2023/4/23 18:11:59 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003702故障申请,麻烦RMA | ||||||||||||
| 2023042469766 | ticket-202303270012 | ESZLC-230424-001 | 2023/4/24 9:44:05 | 1310000071341 | 210235A2NWP20A000040 | 219801A3456233V00012 | 5*8*NBD | 2023/4/24 10:30:30 | 2023/4/24 10:27:37 | 2023/4/25 10:15:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000040故障申请,麻烦RMA | ||||
| 2023042498925 | ticket-202304170204 | EGZLC-230424-001 | 2023/4/24 10:42:25 | 1310000085541 | 210235A2NWP21300000Y | 219801A3456233V00010 | 5*8*NBD | 2023/4/24 11:30:49 | 2023/4/24 11:16:10 | 2023/4/25 11:08:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP21300000Y故障申请,麻烦RMA | ||||
| 2023042400554 | ticket-202304210684 | 2023/4/24 12:20:53 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004110故障申请,麻烦RMA | ||||||||||||
| 2023042455364 | ticket-202304230750 | 2023/4/24 18:27:15 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP21800021B故障申请,麻烦RMA | ||||||||||||
| 2023042464707 | ticket-202304190022 | ESZLC-230424-003 | 2023/4/24 18:31:43 | 1310000071344 | 210235A2NWP20A000022 | 219801A3456233V00011 | 5*8*NBD | 2023/4/24 20:00:48 | 2023/4/24 19:43:01 | 2023/4/25 17:38:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000022故障申请,麻烦RMA | ||||
| 2023042553997 | ticket-202304160046 | ESHLC-230425-001 | 2023/4/25 9:54:27 | 1310000107270 | 210235A2NWP20900002K | 219801A3456232V00010 | 5*8*NBD | 2023/4/25 11:00:34 | 2023/4/25 10:49:52 | 2023/4/26 9:44:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900002K故障申请,麻烦RMA | ||||
| 2023042564886 | ticket-202304170224 | ESHLC-230425-002 | 2023/4/25 10:15:27 | 1310000107271 | 210235A2NWP2130000ZX | 219801A3456233V0000B | 5*8*NBD | 2023/4/25 11:00:34 | 2023/4/25 10:46:07 | 2023/4/26 9:34:00 | 徐海荣 | [腾讯RMA申请]整机210235A2NWP2130000ZX故障申请,麻烦RMA |