| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023041221920 | ticket-202304070030 | 2023/4/12 10:24:31 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231A1U0N21B000M9G,网络设备电源210231A1U0N21B000L26故障申请,麻烦RMA | ||||||||||||
| 2023041272441 | ticket-202304120534 | EGZLC-230412-002 | 2023/4/12 16:10:48 | SF1505404694852 | 210235A2NWP21A0001KT | 219801A3456233V00001 | 5*8*NBD | 2023/4/12 17:00:07 | 2023/4/12 16:53:41 | 2023/4/13 17:07:24 | 樊宝强1 | 设备故障，申请rma | ||||
| 2023041499003 | ticket-202304100060 | ESHLC-230414-002 | 2023/4/14 15:09:51 | 1310000107314 | 210231AEW9H2160C00J6 | 210231AEW9H2260C0002 | 5*8*NBD | 2023/4/15 8:30:07 | 2023/4/14 15:30:00 | 2023/4/17 9:19:19 | 白二明 | 端口故障，需要RMA， slot2: slot_type : TCS83-120-32CQ sn : 210231AEW9H2160C00J6 | ||||
| 2023041424901 | ticket-202304140562 | ESHLC-230414-003 | 2023/4/14 17:13:01 | 1310000107316 | 210231A3FFX197000035 | 210231A3FFN19200004Q | 7*24*NCD | 2023/4/15 8:30:07 | 2023/4/15 8:16:55 | 2023/4/17 7:54:00 | 徐海荣 | [腾讯RMA申请]网络设备接口模块210231A3FFX197000035故障申请,麻烦RMA | ||||
| 2023041457533 | ticket-202303291200 | 2023/4/14 19:16:35 | 7*24*4 | [腾讯RMA申请]网络设备板卡210231A4PTH2230C006L故障申请,麻烦RMA | ||||||||||||
| 2023041769610 | ticket-202304110558 | ESHLC-230417-002 | 2023/4/17 15:15:09 | 1310000107319 | 210231A4UFX213000781 | 210231A4UFX21B000141 | 7*24*NCD | 2023/4/17 18:00:48 | 2023/4/17 17:34:02 | 2023/4/18 8:24:00 | 白二明 | [腾讯RMA申请]网络设备接口模块210231A4UFX213000781故障申请,麻烦RMA | ||||
| 2023041708441 | ticket-202304150021 | ETJLC-230418-001 | 2023/4/17 17:18:55 | 121550447 | 210231A2KLX205000BD9 | 210231A2KLX2170003J3 | 7*24*NCD | 2023/4/18 12:30:38 | 2023/4/18 12:11:03 | 2023/4/19 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX205000BD9故障申请,麻烦RMA | ||||
| 2023041735860 | ticket-202304150328 | ESHLC-230417-004 | 2023/4/17 17:44:27 | SF1638999964028 | 210235A2NWP20900002X | 219801A3456233V0000N | 5*8*NBD | 2023/4/17 20:00:19 | 2023/4/17 19:38:26 | 2023/4/18 9:22:30 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900002X故障申请,麻烦RMA | ||||
| 2023041885574 | ticket-202304130784 | 2023/4/18 10:31:34 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N126001518故障申请,麻烦RMA | ||||||||||||
| 2023041872473 | ticket-202302231072 | ESZLC-230418-001 | 2023/4/18 11:22:56 | 1310000071235 | 210235A2NWP20B00001B | 219801A3456233V0000Z | 5*8*NBD | 2023/4/18 13:00:46 | 2023/4/18 12:46:30 | 2023/4/19 17:04:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B00001B故障申请,麻烦RMA | ||||
| 2023041864325 | ticket-202302210682 | ESHLC-230418-001 | 2023/4/18 14:38:23 | 1310000107294 | 210235A2NWP209000032 | 219801A3456233V0001M | 5*8*NBD | 2023/4/18 15:30:26 | 2023/4/18 15:25:46 | 2023/4/19 9:48:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000032故障申请,麻烦RMA | ||||
| 2023041860099 | ticket-202304140062 | 2023/4/18 15:16:28 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165001766故障申请,麻烦RMA | ||||||||||||
| 2023041953880 | ticket-202304181332 | EGZLC-230419-002 | 2023/4/19 14:25:09 | 1310000085491 | 210231A5LLX20A0001XL | 210231A5LLX22300003F | 7*24*NCD | 2023/4/19 16:00:15 | 2023/4/19 15:33:15 | 2023/4/20 14:29:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0001XL故障申请,麻烦RMA | ||||
| 2023042006828 | ticket-202304160422 | 2023/4/20 9:49:08 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167002975故障申请,麻烦RMA | ||||||||||||
| 2023042014156 | ticket-202304050230 | ESZLC-230420-001 | 2023/4/20 11:19:39 | 1310000071253 | 210235A2NWP20A000034 | 219801A3456233V0000W | 5*8*NBD | 2023/4/20 12:30:51 | 2023/4/20 12:00:11 | 2023/4/21 10:22:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000034故障申请,麻烦RMA |