| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023040374827 | ticket-202304010664 | EZZLC-230403-002 | 2023/4/3 11:22:22 | SF1506849140658 | 210231ABV7N216000072 | 210231ABV7N21C00017K | 5*8*NBD | 2023/4/3 12:30:52 | 2023/4/3 12:15:39 | 2023/4/6 19:50:22 | 蒋婷 | RMA 坏件：210231ABV7N216000072 收件人信息 河南省郑州市金水区文化路82号硅谷广场B座1303室 高银娟15838027626 | ||||
| 2023040363860 | nbroker-202303221196 | ECQLC-230403-001 | 2023/4/3 11:25:26 | 120835903 | 210235A2NWP20C00019J | 210235A2NW622AV0001H | 5*8*NBD | 2023/4/3 12:00:44 | 2023/4/3 11:46:40 | 2023/4/3 15:00:00 | 杨丹凌 | [腾讯RMA申请]交换机210235A2NWP20C00019J故障申请,麻烦RMA None | ||||
| 2023040355365 | ticket-202302210100 | ESHLC-230403-006 | 2023/4/3 17:08:53 | 1310000107221 | 210235A2NWP20900004Q | 210235A2NWP21A0000G6 | 5*8*NBD | 2023/4/3 18:00:19 | 2023/4/3 17:37:50 | 2023/4/4 9:14:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900004Q故障申请,麻烦RMA | ||||
| 2023040417444 | ticket-202303030386 | 2023/4/4 16:47:01 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX159001747故障申请,麻烦RMA | ||||||||||||
| 2023040436980 | ticket-202302020132 | ETJLC-230404-001 | 2023/4/4 17:35:38 | 121550368 | 210235A2NWP20A00000T | 219801A3456232V00019 | 5*8*NBD | 2023/4/6 9:00:48 | 2023/4/6 8:29:29 | 2023/4/6 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00000T故障申请,麻烦RMA | ||||
| 2023040434028 | ticket-202304031260 | 2023/4/4 17:39:57 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX172005424故障申请,麻烦RMA | ||||||||||||
| 2023040694909 | ticket-202303292318 | ESJLC-230406-001 | 2023/4/6 9:28:01 | 119352957 | 210231AEW9H213000532 | 210231AEW9H2160C0068 | 5*8*NBD | 2023/4/10 19:00:22 | 2023/4/10 18:43:43 | 2023/4/7 16:00:00 | 柯淑云 | [腾讯RMA申请]网络设备板卡210231AEW9H213000532故障申请,麻烦RMA | ||||
| 2023040623315 | ticket-202303010104 | ESHLC-230406-001 | 2023/4/6 9:51:37 | 1310000107225 | 210235A2NWP20900001Y | 219801A3456233V0000C | 5*8*NBD | 2023/4/6 10:30:37 | 2023/4/6 10:08:38 | 2023/4/7 9:17:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900001Y故障申请,麻烦RMA | ||||
| 2023040622334 | ticket-202302020466 | ESZLC-230406-001 | 2023/4/6 11:12:53 | 1310000085284 | 210235A2NWP20B00005C | 219801A3456233V00008 | 5*8*NBD | 2023/4/6 12:00:02 | 2023/4/6 11:31:56 | 2023/4/7 17:25:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20B00005C故障申请,麻烦RMA | ||||
| 2023040796974 | ticket-202304030730 | 2023/4/7 9:43:11 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX20A000FZ5故障申请,麻烦RMA | ||||||||||||
| 2023040758558 | ticket-202304070348 | EHZLC-230407-001 | 2023/4/7 10:30:25 | KY4000109236827 | 210231ABV7N21A0003R8 | 210231ABV7N21A000258 | 5*8*NBD | 2023/4/10 18:00:06 | 2023/4/10 17:52:16 | 2023/4/14 15:49:16 | 蒋婷 | rma 210231ABV7N21A0003R8 210231ABV7N21A00031S | ||||
| 2023040782157 | ticket-202304020062 | EGZLC-230407-002 | 2023/4/7 10:40:07 | 1310000085301 | 210235A2NVH211000053 | 210235A2NVH2240C001N | 5*8*NBD | 2023/4/7 11:30:24 | 2023/4/7 11:13:28 | 2023/4/12 15:37:00 | 周俊2 | [腾讯RMA申请]整机210235A2NVH211000053故障申请,麻烦RMA | ||||
| 2023040773767 | ticket-202304070286 | EHZLC-230407-004 | 2023/4/7 14:53:14 | SF1610263498040 | 210231ABV7N21A000370 | 210231ABV7N21C00018B | 5*8*NBD | 2023/4/7 20:30:00 | 2023/4/7 20:22:35 | 2023/4/8 10:03:22 | 蒋婷 | RMA 坏件：210231ABV7N21A000370 收件地址：浙江省嘉兴市南湖区鹭栖庭院16栋106室 姚昌路13388634999 | ||||
| 2023040783441 | ticket-202303010854 | ESHLC-230407-002 | 2023/4/7 17:27:13 | 1310000107227 | 210235A2NWP20900005H | 210235A2NWP227090004 | 5*8*NBD | 2023/4/7 18:00:21 | 2023/4/7 17:57:42 | 2023/4/10 10:15:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900005H故障申请,麻烦RMA | ||||
| 2023040760441 | ticket-202304070432 | ESJLC-230407-001 | 2023/4/7 17:45:42 | 119352956 | 210231ABV7H213001956 | 210231ABV7N2160001PR | 5*8*NBD | 2023/4/10 19:00:22 | 2023/4/10 18:43:18 | 2023/4/8 13:00:00 | 成旭 | [腾讯RMA申请]网络设备电源210231ABV7H213001956故障申请,麻烦RMA |