| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023032828920 | ticket-202303060360 | ENJLC-230328-003 | 2023/3/28 15:05:10 | SF1505728191120 | 210231A5CHH207002251 | 210231A5CHH207000313 | 7*24*NCD | 2023/3/28 16:30:59 | 2023/3/28 16:17:26 | 2023/3/29 14:48:03 | 姚青 | 210231A5CHH207002251 电源申请rma | ||||
| 2023032894356 | ticket-202303060006 | ESHLC-230328-002 | 2023/3/28 15:08:38 | SF1507186502327 | 210235A2NWP209000004 | 219801A3456232V00007 | 5*8*NBD | 2023/3/28 16:30:59 | 2023/3/28 16:15:29 | 2023/3/30 9:40:29 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000004故障申请,麻烦RMA | ||||
| 2023032942756 | ticket-202303291064 | 2023/3/29 4:08:01 | 7*24*NCD | 云谷重大故障，需准备备件整机，部件等 | ||||||||||||
| 2023032975780 | ticket-202303291080 | 2023/3/29 4:24:16 | 7*24*NCD | 云谷故障，发起备件保障 | ||||||||||||
| 2023033031499 | ticket-202303060728 | ESZLC-230330-001 | 2023/3/30 9:59:38 | 1310000085061 | 210235A2NWP20A00006L | 219801A3456232V0001C | 5*8*NBD | 2023/3/30 11:00:19 | 2023/3/30 10:49:51 | 2023/3/31 10:17:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00006L故障申请,麻烦RMA | ||||
| 2023033006821 | ticket-202303291962 | ENJLC-230330-001 | 2023/3/30 10:16:31 | SF1505728191209 | 210235A2NWP213000085 | 210235A2NWP2220001MT | 5*8*NBD | 2023/3/30 11:00:19 | 2023/3/30 10:48:09 | 2023/3/31 9:15:10 | 任罗方 | [腾讯RMA申请]整机210235A2NWP213000085故障申请,麻烦RMA | ||||
| 2023033014900 | ticket-202303240272 | EGZLC-230330-004 | 2023/3/30 11:03:54 | 1310000085057 | 210235A2NWP213000057 | 219801A3456232V00014 | 5*8*NBD | 2023/3/30 11:30:28 | 2023/3/30 11:25:42 | 2023/3/31 10:44:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP213000057故障申请,麻烦RMA | ||||
| 2023032222627 | ticket-202303211228 | ENJLC-230322-004 | 2023/3/31 9:06:37 | 1880000079220 | 210231AEW9H2140C002Z | 210231AEW9H2230C0074 | 5*8*NBD | 2023/3/22 15:29:01 | 2023/3/23 17:20:00 | 任罗方 | [腾讯RMA申请]网络设备板卡210231AEW9H2140C002Z故障申请,麻烦RMA | |||||
| 2023033115645 | ticket-202303291184 | 2023/3/31 9:27:37 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX198000XNH故障申请,麻烦RMA | ||||||||||||
| 2023033191471 | nbroker-202303300089 | ESHLC-230331-003 | 2023/3/31 11:10:33 | 1310000107210 | 210231A4UFX21300058C | 210231A4UFN176000833 | 7*24*NCD | 2023/3/31 12:00:21 | 2023/3/31 11:47:32 | 2023/3/31 13:00:00 | 盛海亮 | [腾讯RMA申请]网络设备接口模块210231A4UFX21300058C故障申请,麻烦RMA None | ||||
| 2023033191879 | nbroker-202303200034 | ETJLC-230331-001 | 2023/3/31 12:06:07 | 121550385 | 210235A2NWP20A000075 | 219801A3456232V00012 | 5*8*NBD | 2023/3/31 13:30:50 | 2023/3/31 13:04:45 | 2023/4/3 10:00:00 | 杨文静 | [腾讯RMA申请]交换机210235A2NWP20A000075故障申请,麻烦RMA None | ||||
| 2023033187365 | nbroker-202303230038 | ESZLC-230331-001 | 2023/3/31 15:59:57 | 1310000071066 | 210235A2NWP20A000073 | 219801A3456232V00018 | 5*8*NBD | 2023/3/31 17:00:57 | 2023/3/31 16:56:20 | 2023/4/3 17:53:00 | 张军艺 | [腾讯RMA申请]交换机210235A2NWP20A000073故障申请,麻烦RMA None | ||||
| 2023040236942 | nbroker-202304010798 | 2023/4/2 14:07:05 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A2HTH155000501故障申请,麻烦RMA None | ||||||||||||
| 2023040393450 | ticket-202303230194 | 2023/4/3 10:38:41 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0000NR故障申请,麻烦RMA | ||||||||||||
| 2023040379676 | nbroker-202303120012 | EGZLC-230403-001 | 2023/4/3 10:59:48 | KY4000156206757 | 210235A2NWP20B00001Q | 219801A3456232V00017 | 5*8*NBD | 2023/4/3 12:30:52 | 2023/4/3 12:01:58 | 2023/4/4 15:00:00 | 周俊2 | [腾讯RMA申请]交换机210235A2NWP20B00001Q故障申请,麻烦RMA None |