| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023032343896 | nbroker-202303220530 | 2023/3/23 15:09:36 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH191000519故障申请,麻烦RMA None | ||||||||||||
| 2023032337070 | ticket-202303090162 | EGZLC-230323-005 | 2023/3/23 16:14:43 | SF1505786306369 | 210235A2NWP2130001XQ | 219801A3456232V0000S | 5*8*NBD | 2023/3/23 18:00:56 | 2023/3/23 17:32:16 | 2023/3/27 10:57:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2130001XQ故障申请,麻烦RMA | ||||
| 2023032384073 | ticket-202303210914 | ESZLC-230323-001 | 2023/3/23 17:15:39 | 1310000071022 | 210231A0QMH2150C076P | 210231A0QMH2210C02H7 | 7*24*NCD | 2023/3/23 18:00:56 | 2023/3/23 17:52:35 | 2023/3/24 16:57:00 | 张军艺 | [腾讯RMA申请]网络设备电源210231A0QMH2150C076P故障申请,麻烦RMA | ||||
| 2023032388788 | ticket-202303220322 | 2023/3/23 18:03:48 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167002140故障申请,麻烦RMA | ||||||||||||
| 2023032449007 | ticket-202303130112 | ESZLC-230324-001 | 2023/3/24 9:26:35 | SF1505785810454 | 210235A2NWP20A000094 | 219801A3456232V0000C | 5*8*NBD | 2023/3/24 11:00:36 | 2023/3/24 10:45:49 | 2023/3/27 17:53:21 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A000094故障申请,麻烦RMA | ||||
| 2023032460294 | ticket-202303151178 | ETJLC-230324-001 | 2023/3/24 11:11:23 | 121550670 | 210235A2NWP20C00019M | 219801A3456232V00003 | 5*8*NBD | 2023/3/24 12:00:52 | 2023/3/24 11:48:18 | 2023/3/27 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C00019M故障申请,麻烦RMA | ||||
| 2023032413869 | nbroker-202303200276 | 2023/3/24 14:12:04 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH2190C008L故障申请,麻烦RMA None | ||||||||||||
| 2023032493036 | ticket-202303231118 | ETJLC-230324-002 | 2023/3/24 17:46:05 | 121550668 | 210231A2KLX20A0007X0 | 210231A2KLN22A00041J | 7*24*NCD | 2023/3/25 9:30:24 | 2023/3/25 9:30:00 | 2023/3/27 10:00:57 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX20A0007X0故障申请,麻烦RMA | ||||
| 2023032749564 | ticket-202303241192 | ESZLC-230327-001 | 2023/3/27 10:12:56 | SF1505785810215 | 210235A2NWP20A00004K | 219801A3456232V0000G | 5*8*NBD | 2023/3/27 11:00:09 | 2023/3/27 10:44:41 | 2023/4/7 16:00:56 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00004K故障申请,麻烦RMA | ||||
| 2023032775412 | ticket-202303220106 | ESZLC-230327-002 | 2023/3/27 10:14:02 | SF1505785810215 | 210235A2NWP20C00010F | 219801A3456232V0000W | 5*8*NBD | 2023/3/27 11:00:09 | 2023/3/27 10:44:41 | 2023/4/7 16:00:56 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20C00010F故障申请,麻烦RMA | ||||
| 2023032746830 | ticket-202303200698 | ESHLC-230327-001 | 2023/3/27 10:44:24 | 1310000107183 | 210235A2NWP209000038 | 219801A3456232V00004 | 5*8*NBD | 2023/3/27 12:00:26 | 2023/3/27 11:40:04 | 2023/3/28 9:57:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000038故障申请,麻烦RMA | ||||
| 2023032764657 | ticket-202302250370 | ETJLC-230327-001 | 2023/3/27 14:01:56 | 121550660 | 210235A2NWP20B00005S | 219801A3456232V0000V | 5*8*NBD | 2023/3/27 15:00:15 | 2023/3/27 14:31:34 | 2023/3/28 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00005S故障申请,麻烦RMA | ||||
| 2023032737595 | ticket-202303240344 | 2023/3/27 16:42:58 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000556故障申请,麻烦RMA | ||||||||||||
| 2023032846567 | ticket-202303210374 | ESZLC-230328-001 | 2023/3/28 10:11:24 | 1310000085110 | 210235A2NWP20A00005J | 219801A3456232V00013 | 5*8*NBD | 2023/3/28 11:00:19 | 2023/3/28 10:54:17 | 2023/3/29 17:02:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00005J故障申请,麻烦RMA | ||||
| 2023032858555 | ticket-202303260378 | 2023/3/28 12:08:23 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850001QG故障申请,麻烦RMA |