| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023032168579 | ticket-202303160446 | 2023/3/21 9:07:55 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000590故障申请,麻烦RMA | ||||||||||||
| 2023032175447 | ticket-202303160698 | 2023/3/21 10:01:56 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000533故障申请,麻烦RMA | ||||||||||||
| 2023032115237 | ticket-202303160682 | ESZLC-230321-001 | 2023/3/21 10:34:31 | KY4000142269921 | 210235A2NWP20A00000X | 210235A2NW622BV0000C | 5*8*NBD | 2023/3/21 18:00:14 | 2023/3/21 17:38:21 | 2023/3/22 14:46:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP20A00000X故障申请,麻烦RMA | ||||
| 2023032148794 | ticket-202303170206 | ESZLC-230321-002 | 2023/3/21 10:48:00 | 1310000090985 | 210231A5LLX2050000JZ | 210231A5LLX20C0000JQ | 7*24*NCD | 2023/3/21 17:00:56 | 2023/3/21 16:41:19 | 2023/3/22 17:02:00 | 陈磊2 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050000JZ故障申请,麻烦RMA | ||||
| 2023032162836 | ticket-202303141092 | EGZLC-230321-001 | 2023/3/21 11:20:31 | SF1505786306235 | 210235A2NWP2130000CH | 219801A3456232V0000R | 5*8*NBD | 2023/3/21 12:30:26 | 2023/3/21 12:00:53 | 2023/3/22 15:31:31 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2130000CH故障申请,麻烦RMA | ||||
| 2023032195188 | nbroker-202303150810 | 2023/3/21 12:35:58 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A4UFN1830001L3故障申请,麻烦RMA 申请rma | ||||||||||||
| 2023032105879 | ticket-202302260090 | ESHLC-230321-002 | 2023/3/21 14:22:46 | 1310000107162 | 210235A2NWP20900005F | 210235A2NW622AV00024 | 5*8*NBD | 2023/3/21 15:30:28 | 2023/3/21 15:02:30 | 2023/3/22 9:12:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900005F故障申请,麻烦RMA | ||||
| 2023032222627 | nbroker-202303211228 | ENJLC-230322-004 | 2023/3/22 15:09:32 | 1880000079220 | 210231AEW9H2140C002Z | 210231AEW9H2230C0074 | 5*8*NBD | 2023/3/22 15:30:58 | 2023/3/22 15:29:01 | 2023/3/23 17:20:00 | 任罗方 | [腾讯RMA申请]网络设备板卡210231AEW9H2140C002Z故障申请,麻烦RMA slot1 故障，申请rma | ||||
| 2023032299604 | nbroker-202303220450 | EBJLC-230322-003 | 2023/3/22 15:29:35 | 1810000109337 | 210231A1PAN20300000J | 210231A1PAN20400001D | 7*24*NCD | 2023/3/22 18:00:40 | 2023/3/22 17:53:07 | 2023/3/23 9:40:00 | 李靠山 | [腾讯RMA申请]网络设备接口模块210231A1PAN20300000J故障申请,麻烦RMA None | ||||
| 2023032239709 | ticket-202302250584 | ETJLC-230322-001 | 2023/3/22 16:54:42 | 121550681 | 210235A2NWP20A00007S | 219801A3456232V0000T | 5*8*NBD | 2023/3/22 18:00:40 | 2023/3/22 17:44:05 | 2023/3/23 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00007S故障申请,麻烦RMA | ||||
| 2023032224886 | ticket-202301110220 | ETJLC-230322-002 | 2023/3/22 19:56:44 | 121550679 | 210235A2NWP20C00019F | 219801A3456232V0000B | 5*8*NBD | 2023/3/23 9:30:38 | 2023/3/23 9:14:17 | 2023/3/27 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C00019F故障申请,麻烦RMA | ||||
| 2023032337264 | nbroker-202303200268 | 2023/3/23 8:59:59 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQP22200G08H故障申请,麻烦RMA None | ||||||||||||
| 2023032324290 | nbroker-202303220846 | ENJLC-230323-001 | 2023/3/23 10:29:33 | SF1505785810445 | 219803A00K6223V00066 | 210231AEW9H2230C0071 | 5*8*NBD | 2023/3/23 19:30:20 | 2023/3/23 19:02:34 | 2023/3/24 9:45:20 | 傅晓燕 | [腾讯RMA申请]网络设备板卡219803A00K6223V00066故障申请,麻烦RMA None | ||||
| 2023032382032 | ticket-202303230536 | ENJLC-230323-002 | 2023/3/23 11:27:21 | 1880000079231 | 210231A4PQH2140C00SC | 210231A4PQH22B0CG0B7 | 7*24*NCD | 2023/3/23 18:00:56 | 2023/3/23 17:50:49 | 2023/3/23 20:00:00 | 张萍 | 申请RMA，坏件SN：210231A4PQH2140C00SC | ||||
| 2023032361884 | ticket-202303210906 | ETJLC-230323-002 | 2023/3/23 11:56:27 | 121550677 | 210231ABV7N21A0001BX | 210231ABV7N22A0000S0 | 5*8*NBD | 2023/3/24 15:00:50 | 2023/3/23 17:00:00 | 2023/3/24 10:00:00 | 赵彩均 | [腾讯RMA申请]网络设备电源210231ABV7N21A0001BX故障申请,麻烦RMA |