| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023031502975 | ticket-202301130014 | ETJLC-230315-001 | 2023/3/15 11:30:42 | 121561347 | 210235A2NWP20C00019K | 219801A3456232V0000X | 5*8*NBD | 2023/3/15 13:30:06 | 2023/3/15 13:09:19 | 2023/3/16 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C00019K故障申请,麻烦RMA | ||||
| 2023031543071 | ticket-202301090186 | ESZLC-230315-002 | 2023/3/15 14:45:57 | 1310000090930 | 210235A2NWP20A00003H | 219801A3456232V0000F | 5*8*NBD | 2023/3/15 15:30:37 | 2023/3/15 15:02:24 | 2023/3/16 16:45:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A00003H故障申请,麻烦RMA | ||||
| 2023031527843 | ticket-202303140030 | ESZLC-230315-025 | 2023/3/15 17:52:22 | 1310000090975 | 210231A5LLN1860002F3 | 210231A5LLX22300004X | 7*24*NCD | 2023/3/15 18:30:25 | 2023/3/15 18:17:12 | 2023/3/16 15:54:00 | 陈磊2 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860002F3故障申请,麻烦RMA | ||||
| 2023031672874 | ticket-202303130912 | 2023/3/16 9:25:04 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N207000DCX故障申请,麻烦RMA | ||||||||||||
| 2023031608878 | ticket-202303140176 | EGZLC-230316-001 | 2023/3/16 10:31:53 | 1310000083936 | 210235A2NWP2130000XX | 219801A3456232V00006 | 5*8*NBD | 2023/3/16 11:30:49 | 2023/3/16 11:02:21 | 2023/3/17 10:28:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP2130000XX故障申请,麻烦RMA | ||||
| 2023031661281 | ticket-202303150332 | EGZLC-230316-003 | 2023/3/16 10:54:34 | 1310000083940 | 210235A2NWP21100000L | 219801A3456232V0000L | 5*8*NBD | 2023/3/16 12:00:58 | 2023/3/16 11:51:00 | 2023/3/17 18:00:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP21100000L故障申请,麻烦RMA | ||||
| 2023031699566 | ticket-202303010870 | EGZLC-230316-002 | 2023/3/16 10:55:35 | 1310000083940 | 210235A2NWP20B000053 | 219801A3456232V0000P | 5*8*NBD | 2023/3/16 12:00:58 | 2023/3/16 11:51:00 | 2023/3/17 18:00:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20B000053故障申请,麻烦RMA | ||||
| 2023031606770 | ticket-202303151298 | 2023/3/16 15:38:07 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN176002355故障申请,麻烦RMA | ||||||||||||
| 2023031718424 | ticket-202303080338 | 2023/3/17 13:54:33 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX181005276故障申请,麻烦RMA | ||||||||||||
| 2023031762905 | ticket-202303150318 | EGZLC-230317-011 | 2023/3/17 16:14:37 | KY4000191201153 | 210235A2NWP2180001CH | 210235A2NW622BV00007 | 5*8*NBD | 2023/3/21 11:30:10 | 2023/3/20 0:00:00 | 2023/3/21 11:23:29 | 吕金泽 | [腾讯RMA申请]整机210235A2NWP2180001CH故障申请,麻烦RMA | ||||
| 2023031813853 | ticket-202303180264 | ESZLC-230320-002 | 2023/3/18 8:16:29 | 1310000083984 | 210231A2SNH16B000916 | 210231A2SNH21C0C00MR | 7*24*NCD | 2023/3/20 11:00:38 | 2023/3/20 10:45:02 | 2023/3/22 9:49:36 | 梁林荣 | 电源故障，申请RMA更换 | ||||
| 2023032060000 | ticket-202303190158 | ENJLC-230320-001 | 2023/3/20 9:23:51 | KY4000191238581 | 210235A2NWP2130000FT | 219801A3456228V00001 | 5*8*NBD | 2023/3/20 13:30:26 | 2023/3/20 13:16:00 | 2023/3/22 14:42:27 | 马振东 | [腾讯RMA申请]整机210235A2NWP2130000FT故障申请,麻烦RMA | ||||
| 2023032048895 | ticket-202303170242 | EBJLC-230320-004 | 2023/3/20 10:55:55 | 1810000109344 | 210235A2NWP2130000YN | 219801A3456232V0000N | 5*8*NBD | 2023/3/20 14:00:34 | 2023/3/20 13:57:55 | 2023/3/21 11:50:00 | 林景 | [腾讯RMA申请]整机210235A2NWP2130000YN故障申请,麻烦RMA | ||||
| 2023032099090 | ticket-202303131098 | 2023/3/20 12:01:03 | 5*8*NBD | 坏件SN：210231A5LLN18B0001PD 部件故障，请尽快RMA | ||||||||||||
| 2023032012174 | ticket-202211040614 | ESZLC-230320-005 | 2023/3/20 19:12:03 | KY4000142269921 | 210235A2NWP2130000X5 | 219801A3456232V00009 | 5*8*NBD | 2023/3/21 18:00:14 | 2023/3/21 17:00:00 | 2023/3/22 14:46:00 | 张军艺 | [腾讯RMA申请]整机210235A2NWP2130000X5故障申请,麻烦RMA |