| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020070863073 | ticket-202007040310 | EGZLC-200708-012 | 2020/7/8 17:45:04 | 1910000428215 | 210231A5LLX20100003G | 210231A5LLX2050000TG | 7*24*NCD | 2020/7/8 18:03:00 | 2020/7/9 11:13:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLX20100003G故障申请,麻烦RMA | |||||
| 2020070828162 | ticket-202007071162 | EBJLC-200708-003 | 2020/7/8 17:58:00 | 1810000057087 | 210231A2KLX167000548 | 210231A2KLX204000CCK | 7*24*NCD | 2020/7/8 18:15:00 | 2020/7/9 8:51:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000548故障申请,麻烦RMA | |||||
| 2020070821331 | ticket-202006260484 | ESHLC-200708-021 | 2020/7/8 18:46:22 | 1710000216343 | 210231A2KLX159001799 | 210231A2KLX205000H4C | 7*24*NCD | 2020/7/9 8:26:00 | 2020/7/9 11:10:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001799故障申请,麻烦RMA | |||||
| 2020070943767 | ticket-202007020214 | EBJLC-200709-001 | 2020/7/9 10:30:18 | 1810000057088 | 210231A4UFN1840000MY | 210231A4UFX2060005HY | 7*24*NCD | 2020/7/9 11:20:00 | 2020/7/10 14:50:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块QSFP-100G-LR4-WDM1300故障申请，麻烦RMA | |||||
| 2020070905450 | ticket-202007061016 | ESHLC-200709-020 | 2020/7/9 14:04:43 | 1710000216327 | 210231A2E4N159000315 | 210231A2E4X203000551 | 7*24*NCD | 2020/7/9 14:36:00 | 2020/7/10 9:14:00 | 阮华丽 | [腾讯RMA申请]网络设备接口模块210231A2E4N159000315故障申请,麻烦RMA | |||||
| 2020070918643 | ticket-202007080896 | EBJLC-200709-006 | 2020/7/9 14:39:39 | 1810000033706 | 210231A2KLX167000564 | 210231A2KLX206000302 | 7*24*NCD | 2020/7/9 15:23:00 | 2020/7/10 15:20:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000564故障申请,麻烦RMA | |||||
| 2020070961800 | ticket-202007080448 | ENJLC-200709-003 | 2020/7/9 15:47:21 | 1910000051956 | 210231A9VAN18A0000B1 | G10231A9VA05008D | 5*8*NBD | 2020/7/9 16:10:00 | 2020/7/10 10:02:00 | 王建敏 | [腾讯RMA申请]网络设备接口模块CN89A00360故障申请,麻烦RMA | |||||
| 2020070979504 | ticket-202007071272 | ESZLC-200709-011 | 2020/7/9 15:51:27 | 1910000100889 | 210231A2KLX164001755 | 210231A2KLX2060007Y7 | 7*24*NCD | 2020/7/9 17:16:00 | 2020/7/10 13:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001755故障申请,麻烦RMA | |||||
| 2020070953366 | ticket-202006250456 | ESHLC-200709-021 | 2020/7/9 15:57:17 | 1710000215006 | 210231A4UFN1850002LD | 210231A4UFX2050000NC | 7*24软件服务 | 2020/7/9 16:09:00 | 2020/7/10 9:06:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850002LD故障申请,麻烦RMA | |||||
| 2020071010894 | ticket-202007100404 | EBJLC-200710-001 | 2020/7/10 11:23:40 | 1810000033705 | 210231A2KLX186000L01 | 210231A2KLX2060007YB | 7*24*NCD | 2020/7/10 12:37:00 | 2020/7/13 10:20:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A2KLX186000L01故障申请,麻烦RMA | |||||
| 2020071003415 | ticket-202007090470 | EBJLC-200710-002 | 2020/7/10 14:35:18 | 80050198164 | 210231A2KLX167002083 | 210231A2KLX2040002L1 | 7*24软件服务 | 2020/7/11 8:33:00 | 2020/7/12 12:57:28 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002083故障申请,麻烦RMA | |||||
| 2020071019477 | ticket-202007100434 | EBJLC-200710-003 | 2020/7/10 14:35:20 | 80050198164 | 210231A2KLX167002123 | 210231A2KLX2040002L3 | 7*24*NCD | 2020/7/11 8:33:00 | 2020/7/12 12:57:28 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002123故障申请,麻烦RMA | |||||
| 2020071015380 | ticket-202007040016 | ESZLC-200710-001 | 2020/7/10 16:14:03 | 80050198175 | 210231A2KLX164001811 | 210231A2KLX204000D5J | 7*24*NCD | 2020/7/11 8:33:00 | 2020/7/14 15:51:20 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001811故障申请,麻烦RMA | |||||
| 2020071315725 | ticket-202007070120 | ESZLC-200713-002 | 2020/7/13 10:43:12 | 1910000101962 | 210231A2KLX164000422 | 210231A2KLX204000CVM | 7*24软件服务 | 2020/7/13 17:05:00 | 2020/7/14 13:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000422故障申请,麻烦RMA | |||||
| 2020071340463 | ticket-202007130204 | EGZLC-200713-001 | 2020/7/13 10:51:54 | 1910000428027 | G20231A9V9040315 | G20231A9V90601DX | 5*8*NBD | 2020/7/13 15:21:00 | 2020/7/14 10:00:00 | 李胜运 | 麻烦rma |