| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023030648339 | ticket-202303030922 | 2023/3/6 17:23:09 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B000036故障申请,麻烦RMA | ||||||||||||
| 2023030723527 | ticket-202303040588 | 2023/3/7 12:01:29 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP2180002SG故障申请,麻烦RMA | ||||||||||||
| 2023030703900 | ticket-202303060430 | ETJLC-230307-002 | 2023/3/7 14:20:41 | SF1139500570557 | 210235A2NWP2140001KT | 210235A2NW622BV0000D | 5*8*NBD | 2023/3/7 15:00:33 | 2023/3/7 14:47:43 | 2023/3/8 8:35:00 | 赵彩均 | [腾讯RMA申请]整机210235A2NWP2140001KT故障申请,麻烦RMA | ||||
| 2023030889249 | ticket-202302141182 | ETJLC-230308-001 | 2023/3/8 9:11:11 | SF1139500570566 | 210235A2NWP20B00002X | 210235A2NW622AV00008 | 5*8*NBD | 2023/3/8 10:30:03 | 2023/3/8 10:00:22 | 2023/3/9 9:47:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00002X故障申请,麻烦RMA | ||||
| 2023030806359 | ticket-202302280454 | ESZLC-230308-001 | 2023/3/8 9:26:29 | 1310000090800 | 210235A2NWP20C00011Y | 210235A2NW622AV0002D | 5*8*NBD | 2023/3/8 10:00:54 | 2023/3/8 9:50:58 | 2023/3/9 17:30:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20C00011Y故障申请,麻烦RMA | ||||
| 2023030893252 | ticket-202302260206 | ESZLC-230308-002 | 2023/3/8 10:33:10 | 1310000090801 | 210235A2NWP20A000091 | 219801A3456228V00004 | 5*8*NBD | 2023/3/8 11:00:13 | 2023/3/8 10:53:06 | 2023/3/9 16:00:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A000091故障申请,麻烦RMA | ||||
| 2023030821793 | ticket-202302170856 | ENJLC-230308-001 | 2023/3/8 13:50:02 | SF1505785810745 | 210235A2NWP2130000PN | 210235A2NW622AV0000V | 5*8*NBD | 2023/3/8 15:00:26 | 2023/3/8 14:36:30 | 2023/3/9 14:37:39 | 张萍 | [腾讯RMA申请]整机210235A2NWP2130000PN故障申请,麻烦RMA | ||||
| 2023030986938 | ticket-202303040316 | ESJLC-230309-002 | 2023/3/9 13:14:23 | 119352339 | 210235A2NWP21300014J | 210235A2NW622AV00017 | 5*8*NBD | 2023/3/10 12:30:28 | 2023/3/9 17:15:47 | 2023/3/10 15:36:30 | 成旭 | [腾讯RMA申请]整机210235A2NWP21300014J故障申请,麻烦RMA | ||||
| 2023031028536 | ticket-202303070598 | 2023/3/10 9:24:59 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B30故障申请,麻烦RMA | ||||||||||||
| 2023031357864 | ticket-202303120044 | 2023/3/13 17:26:52 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003558故障申请,麻烦RMA | ||||||||||||
| 2023031333961 | ticket-202302250692 | ESZLC-230313-001 | 2023/3/13 17:31:07 | 1310000090854 | 210231AEW9H2180C005G | 210231AEW9H2230C0084 | 5*8*NBD | 2023/3/13 18:00:41 | 2023/3/13 17:50:02 | 2023/3/14 17:32:00 | 曾聪苑 | 210231AEW9H2180C005G 板卡rma | ||||
| 2023031467776 | ticket-202303140054 | EBJLC-230314-002 | 2023/3/14 12:08:22 | 1810000109138 | 210231A2KLX2030000CH | 210231A2KLN2240000N3 | 7*24*NCD | 2023/3/14 18:00:17 | 2023/3/14 17:34:21 | 2023/3/15 14:35:00 | 蒋婷 | 坏件SN：210231A2KLX2030000CH 部件故障，请尽快RMA | ||||
| 2023031462579 | ticket-202303120066 | EGZLC-230314-003 | 2023/3/14 14:44:26 | 1310000083912 | 210235A2NWP21300003M | 219801A3456232V0000J | 5*8*NBD | 2023/3/14 16:30:46 | 2023/3/14 16:23:42 | 2023/3/15 10:29:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP21300003M故障申请,麻烦RMA | ||||
| 2023031503792 | ticket-202302281068 | ENJLC-230315-001 | 2023/3/15 9:01:40 | KY4000140262873 | 210235A2NWP21200004Z | 210235A2NW622BV00009 | 5*8*NBD | 2023/3/15 15:00:29 | 2023/3/15 15:00:00 | 2023/3/17 14:27:05 | 马振东 | [腾讯RMA申请]整机210235A2NWP21200004Z故障申请,麻烦RMA | ||||
| 2023031518695 | ticket-202302130112 | ESZLC-230315-001 | 2023/3/15 11:25:35 | 1310000090901 | 210235A2NWP20A00002Z | 219801A3456228V00002 | 5*8*NBD | 2023/3/15 12:30:50 | 2023/3/15 12:13:49 | 2023/3/16 15:56:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00002Z故障申请,麻烦RMA |