| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023022336613 | ticket-202302140664 | ETHALC-230223-001 | 2023/2/23 18:11:29 | XRTHALC2302240001 | 210235A3J4H20C000006 | 210235A3J4H202000147 | 7*24*4 | 2023/2/28 15:00:56 | 2023/3/23 13:32:00 | 2023/3/23 13:32:00 | 泰国-曼谷STT | [腾讯RMA申请]整机210235A3J4H20C000006故障申请,麻烦RMA | ||||
| 2023022433961 | ticket-202302231014 | EHZLC-230224-001 | 2023/2/24 9:27:43 | KY4000164199546 | 210231ABV7N21A00032L | 210231ABV7N21B0000G3 | 5*8*NBD | 2023/2/24 14:30:39 | 2023/2/24 14:09:07 | 2023/2/25 15:46:13 | 蒋婷 | RMA 坏件：210231ABV7N21A00032L | ||||
| 2023022401258 | ticket-202301180590 | ETJLC-230224-001 | 2023/2/24 14:43:03 | 119900243 | 210235A2NWP20B000027 | 210235A2NW622BV00006 | 5*8*NBD | 2023/2/24 15:30:00 | 2023/2/24 15:21:13 | 2023/2/27 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B000027故障申请,麻烦RMA | ||||
| 2023022405321 | ticket-202302210234 | 2023/2/24 16:57:52 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLN18400030N故障申请,麻烦RMA | ||||||||||||
| 2023022543361 | ticket-202302120386 | ESZLC-230225-001 | 2023/2/25 11:01:48 | 1310000090607 | 210235A2NWP20A00000N | 210235A2NW622AV0002H | 5*8*NBD | 2023/2/25 12:00:38 | 2023/2/25 11:37:30 | 2023/2/27 17:34:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00000N故障申请,麻烦RMA | ||||
| 2023022515735 | ticket-202302250464 | 2023/2/25 14:45:05 | 7*24*4 | 板卡Fault | ||||||||||||
| 2023030118945 | ticket-202303010396 | ECQLC-230301-001 | 2023/3/1 11:28:11 | 120397206 | 210231ABV2H209000040 | 210231ABV2H20B000034 | 7*24*NCD | 2023/3/1 12:00:24 | 2023/3/1 11:55:34 | 2023/3/2 11:28:00 | 杨丹凌 | RMA: 210231ABV2H209000040 | ||||
| 2023030146604 | ticket-202303010398 | 2023/3/1 11:30:13 | 7*24*NCD | RMA 210231A2UVH191000128 | ||||||||||||
| 2023030140792 | ticket-202302270482 | 2023/3/1 12:24:28 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166002078故障申请,麻烦RMA | ||||||||||||
| 2023030117996 | ticket-202302250654 | 2023/3/1 18:22:09 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004893故障申请,麻烦RMA | ||||||||||||
| 2023030242684 | ticket-202302281192 | 2023/3/2 14:36:55 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP2130001G3故障申请,麻烦RMA | ||||||||||||
| 2023030291717 | ticket-202302160210 | 2023/3/2 16:10:55 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165001885故障申请,麻烦RMA | ||||||||||||
| 2023030368013 | ticket-202303021098 | 2023/3/3 15:14:21 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A4UFN18700006M故障申请,麻烦RMA | ||||||||||||
| 2023030383915 | ticket-202302270652 | 2023/3/3 16:27:29 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLX2040001H5故障申请,麻烦RMA | ||||||||||||
| 2023030619660 | ticket-202303010278 | 2023/3/6 15:17:42 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QYL故障申请,麻烦RMA |